1 result for Help Desk Analyst in Seattle, WA

Help Desk/Desktop Support Analyst

Bellevue, WA
onsite
Temporary
26 - 32 USD / Hourly
Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert. Apply today! Job Details: Duration: 3 months with potential to extend or convertSchedule: 20 hour work week, 8am to 1pm PST Days: (M, W, TR, F)Location: 100% Onsite in Bellevue, WA Job Responsibilities<ul><li>Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families.</li><li>Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.</li><li>Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.</li><li>Escalate complex issues to Tier 2 support with clear and detailed documentation.</li><li>Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.</li><li>Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.</li><li>Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.</li><li>Manage printer toner inventory, ordering, replacement, and recycling.</li><li>Document troubleshooting steps and resolutions within the help-desk ticketing system.</li><li>Develop and update basic end-user documentation and how-to guides.</li><li>Provide on-site technical support for school events, including occasional evening or weekend coverage.</li><li>Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions</li></ul>
2026-03-11T00:00:00Z