4 results for Customer Support Specialist in Seattle, WA

Customer Service Representative

Lynnwood, WA
onsite
Contract / Temporary to Hire
23 - 25 USD / Hourly
As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive exceptional service. We are also looking for someone to support our social media efforts, sales and marketing initiatives, and help with trade shows. Ideally, this person would be creative, outgoing, proactive, and able to identify what needs to be done and take initiative to help move things forward. You will handle customer inquiries via email, process orders (including EDI orders), and provide support over the phone. This role also involves occasional travel to trade shows across different locations, offering a unique opportunity to represent our company in various markets, travel expenses paid for. Responsibilities: Respond promptly and professionally to customer inquiries received via email, ensuring high levels of customer satisfaction. Process incoming orders, including EDI orders, ensuring accurate entry and timely processing to the correct warehouse. Handle phone calls related to order inquiries and provide excellent phone-based customer service. Prepare and send out product samples to potential customers as per their requests. Coordinate with warehouse and shipping departments to ensure timely order fulfillment. Assist with general data entry tasks to maintain accurate customer records and order information. Support occasional travel to trade shows Qualifications: Prior experience in customer service and general data entry is preferred. Ability to effectively communicate and collaborate with customers and internal teams. Strong attention to detail and accuracy in data entry and order processing. Proficiency in using email and phone systems for customer interaction. DESIRED TOP 3 SKILLSET: - Customer Service Background - Willingness to travel - Data Entry Experience SOFTWARE USED: MS Dynamics SL | MS Office
2026-03-13T00:00:00Z

Customer Service Representative

Auburn, WA
onsite
Temporary
21.85 - 23 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Auburn, Washington. This is a long-term contract position where you will play a vital role in ensuring excellent customer experiences and smooth operational processes. The ideal candidate is detail-oriented, personable, and comfortable working in a close-knit team environment. Responsibilities: • Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction. • Manage customer accounts from initiation to completion, including order processing, shipping coordination, and accurate documentation. • Perform data entry tasks with precision, utilizing alpha and numeric inputs and 10-key skills. • Collaborate with clients to provide price quotes, freight quotes, and manage purchase orders effectively. • Maintain strong communication through direct phone calls and email correspondence. • Track projects and ensure timely updates to clients. • Utilize Sage 100 software for accounting and inventory-related tasks. • Prioritize daily responsibilities efficiently to meet deadlines while multitasking. • Build rapport with customers by learning about products and fostering positive relationships. • Operate within Office Suite for various administrative tasks.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Bellevue, WA
onsite
Temporary
26 - 32 USD / Hourly
Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert. Apply today! Job Details: Duration: 3 months with potential to extend or convertSchedule: 20 hour work week, 8am to 1pm PST Days: (M, W, TR, F)Location: 100% Onsite in Bellevue, WA Job Responsibilities<ul><li>Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families.</li><li>Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.</li><li>Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.</li><li>Escalate complex issues to Tier 2 support with clear and detailed documentation.</li><li>Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.</li><li>Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.</li><li>Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.</li><li>Manage printer toner inventory, ordering, replacement, and recycling.</li><li>Document troubleshooting steps and resolutions within the help-desk ticketing system.</li><li>Develop and update basic end-user documentation and how-to guides.</li><li>Provide on-site technical support for school events, including occasional evening or weekend coverage.</li><li>Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions</li></ul>
2026-03-11T00:00:00Z

FreshService Implementation Specialist

Seattle, WA
remote
Temporary
60 - 70 USD / Hourly
Robert Half Technology is seeking a hands-on ITSM Implementation Specialist to lead the configuration, optimization, and expansion for a non-profile client based in the Greater Seattle Area. The ideal candidate is highly independent, solution-oriented, and comfortable working in an evolving environment. Duration: Short-term (potential to extend)Pay rate: up to $70/hourly Location: 100% remote – Washington State based client Key Responsibilities<ul><li>Finalize and optimize Freshservice configuration, including forms, workflows, and email notifications</li><li>Build and automate SLA policies, VIP routing logic, and group-based ticket prioritization</li><li>Design and configure onboarding and offboarding automation workflows</li><li>Document system structure, process modifications, and governance standards</li><li>Develop and structure a scalable knowledge base</li><li>Stabilize ticketing operations and continuously improve workflow efficiency</li><li>Support phased rollout of Freshservice to additional teams</li><li>Prepare groundwork for future Change Management and Asset Management implementation</li></ul>
2026-03-12T00:00:00Z