We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Bethlehem, Pennsylvania. This long-term contract position is an excellent opportunity for someone with a strong technical background and a passion for assisting others. The role involves providing essential technical support to staff, managing user accounts, and addressing hardware and software challenges within a hybrid Active Directory and Azure environment.<br><br>Responsibilities:<br>• Provide timely and effective first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems.<br>• Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory.<br>• Configure and set up desktops, laptops, and mobile devices for staff use.<br>• Assist with onboarding and offboarding processes, including equipment preparation and account access setup.<br>• Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records.<br>• Escalate complex technical problems to senior IT staff when necessary.<br>• Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy.<br>• Prioritize multiple tasks effectively to meet deadlines and support organizational needs.<br>• Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge.
<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>We are looking for an Audio-Visual Technician to join our team on a contract basis in Kirkwood, New York. In this role, you will ensure the smooth operation and maintenance of AV systems and video conferencing equipment across various meeting spaces. Your expertise will be integral in delivering seamless support and resolving technical issues efficiently.</p><p><br></p><p>Responsibilities:</p><p><strong>• Ensure all AV equipment and video conferencing systems in meeting rooms are fully operational and provide uninterrupted service.</strong></p><p><strong>• Coordinate and oversee the installation of AV equipment, including assisting contractors during installation.</strong></p><p>• Evaluate the condition of equipment and provide detailed assessments, including photos and maintenance history, to support budgeting and purchasing decisions.</p><p>• Identify and report equipment requiring repairs, and manage contractor activities for necessary maintenance.</p><p>• Perform regular maintenance and troubleshooting of AV systems to guarantee optimal functionality.</p><p>• Recognize potential audiovisual issues proactively and offer solutions to address client needs.</p><p>• Utilize knowledge of unified communication platforms such as Zoom, Cisco WebEx, and similar tools to provide user support.</p><p>• Reset passwords on mobile devices using Samsung Knox and Microsoft Intune.</p><p>• Offer basic technical assistance for multifunction devices such as printers and scanners.</p><p>• Escort contractors onsite for AV, video conferencing, and multifunction device support needs.</p>
