<p><em>The salary range for this position is $180,000-$200,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Tax Manager position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>Job Description:</strong></p><p>The Individuals/Foundations Group provides accounting, tax compliance and planning, legal, trust administration, business management, financial management, treasury, insurance, and technology services to the enterprises of two wealthy families, including business entities, trusts, individuals and foundations.</p><p><br></p><p><strong>Key Duties & Responsibilities </strong></p><p>• Will be assigned to multiple clients, with a focus on not-for-profit entities including 501(c)3 private foundations and supporting organizations and 501(c)4 trusts; responsible for all aspects of accounting, tax, legal and financial management and analysis functions for assigned clients.</p><p>• Manage and review the accounting for assigned clients including reviewing journal entries and general ledger account reconciliations.</p><p>• Oversee and manage the tax projection and tax return processes for assigned clients including identification and resolution of tax issues in consultation with in-house tax experts and review of tax projections, tax workpapers and tax returns.</p><p>• Coordinate and provide transaction support to the family and foundation investment organizations, including drafting board packages, reviewing and coordinating execution of transaction documents, and coordinating treasury support upon closing.</p><p>• Interpret governing documents (e.g. operating agreements and by-laws) and apply the provisions of the governing documents to the management and accounting for an entity.</p><p>• Coordinate with external advisors in the execution of responsibilities associated with management of assigned clients.</p><p>• Provide day-to-day business and accounting management to certain professional service providers such as budget and projection preparation, quarterly billing, processing reimbursable expenses, etc.</p><p>• Mentor, train and manage staff accountants and managers to meet deadlines and prioritize projects/workload.</p><p>• Identify, develop and oversee the execution of improvements to internal processes.</p><p> </p>
<p><em>The salary for this position is up to $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance.</em></p><p><strong>Job Description</strong></p><p><strong>Essential Duties and Responsibilities:</strong></p><ul><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul><p><strong> </strong></p><p><strong>Skills/Qualifications:</strong></p><ul><li>Detail-oriented, with excellent organizational skills</li><li>Working knowledge of various Ebilling platforms, including: ASCENT, LSS, TyMetrix, Legal-X, Legal Tracker, etc. </li><li>Working knowledge of PCLaw or similar billing application</li><li>Ability to work well under pressure, i.e., managing conflicting and fluctuating deadlines, and effectively prioritizing multiple tasks of equal urgency and importance with minimal supervision</li><li>Experience in effective problem-solving, actively using sound judgment in decision-making processes</li><li>Ability to handle confidential matters discreetly, in a mature and responsible manner conducive to the position</li><li>Effective communication skills, including the ability to be courteous in handling situations patiently and tactfully, with all audiences including partners, associates, staff and external clients and vendors</li><li>Experience with troubleshooting minor technology issues, including hardware and software</li><li>Ability to occasionally work more than 40 hours per week to perform the essential duties of the position; may require irregular hours</li></ul><p><br></p>
<p><em>The salary range for this position is $75,000-$80,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Spring will be here before you know it! Want to be with a company that will ensure you get to enjoy the warm weather when it gets here? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Position</strong></p><p>This role reports into the Finance Manager and is responsible for providing lead accounting support for our accounting function. This position contributes to our financial health through responsibilities that include: lead for new contract setup; accounts receivable lead for the company, and accounting system and work process training for the accounting and payroll team. </p><p><br></p><p><strong>Responsibilities and core functional areas</strong></p><ul><li>New contract setup and maintenance in our accounting systems including dissemination of new contract info to the rest of the accounting team.</li><li>Responsibility for centralized system-wide accounts receivable, ensuring that invoicing and receivable functions are administered with best practices.</li><li>In collaboration with the accounting manager, provide budget system inputting and reporting, as well as updates as needed.</li><li>Liaison between internal program managers, billing departments and government contract managers. </li><li>Responsibility for accounting and reporting for joint venture and sub-contractor partnerships, ensuring that timely payable and receivable processes occur, in close cross-functional working relationship with the Finance Manager.</li><li>Prepare documents for auditing as needed. Identify and prevent gaps in processing using technology, team-based work processes and the use of reporting.</li><li>Provide excellent customer service and follow up, both internally to MEL and externally with our outside partners.</li><li>Using our financial systems, Excel and other accounting tools and software, analyze trends and create reports as needed.</li><li>Other projects as assigned.</li></ul><p><br></p>
<p><em>The salary for this position is up to $130,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><strong>Job Description:</strong> </p><ul><li>Assist in managing the process and communication with property managers and joint venture partners to obtain all necessary information and ensure proper tax reporting.</li><li>Assist in assessing and maintaining tax compliance requirements of fund structure, including schedule of returns, estimates and extensions filed.</li><li>Review pass-through entity, REIT and corporate tax returns, extensions, and quarterly estimates prepared by external tax advisors and joint venture partners.</li><li>Understand the impact of complex fund structures, transactions, partner allocations and disclosures on various types of investors (foreign, tax-exempt, domestic, etc.) and tax implications of transactions to the structure and investors.</li><li>Participate in the tax structuring, planning, and due diligence for acquisitions and dispositions.</li><li>Ensure all tax filings and payments are timely filed.</li><li>Assist in responding to federal and state notices.</li><li>Assist with federal and state audits.</li><li>Coordinate with external tax advisors to prepare taxable income projections for corporations, REITs, and pass-through entities in order to determine appropriate withholding associated with distributions to US taxable and international investors. </li><li>Analyze quarterly withholding requirements and impact of asset dispositions on REITs, partnerships, corporations, and investors.</li><li>Coordinate with the accounting department to document ASC 740, manage tax provision, review REIT testing qualifications and ensure all proper tax disclosures are included in order to comply with regulatory agencies.</li><li>Responsible for assisting with REIT compliance.</li><li>Assist with tax research and prepare memorandums outlining findings and conclusions for tax treatment related to strategic transactions and acquisitions.</li><li>Assist with investors’ tax inquiries, provide tax support to internal stakeholders and respond to ad-hoc requests.</li><li>Help to continuously improve internal tax processes, leveraging technology where possible.</li><li>Keep abreast of changes in industry regulation, maintain competency through continuing education and obtaining professional certifications.</li></ul><p> </p><p> </p>
We are looking for a skilled Legal Assistant to join our team in Chicago, Illinois. In this role, you will provide vital support to attorneys specializing in employee benefits, labor, and employment law. Your organizational expertise and attention to detail will ensure smooth operations and effective case management.<br><br>Responsibilities:<br>• Manage calendars and schedules for attorneys, ensuring all appointments and deadlines are accurately tracked.<br>• Prepare and format legal documents, including those related to employee benefits and labor laws.<br>• Conduct research and assist with case preparation in areas such as employment and labor law.<br>• Maintain and organize client files, both physically and electronically, using tools like Time Matters and Tabs3.<br>• Coordinate meetings and appointments, ensuring smooth scheduling processes.<br>• Handle incoming and outgoing correspondence, ensuring timely and precise communication.<br>• Perform data entry and maintain accurate records to support legal processes.<br>• Assist with billing and administrative tasks, ensuring compliance with firm standards.<br>• Provide typing support with proficiency in typing speeds between 45-60 WPM.<br>• Utilize Microsoft Word and other technology tools to create and edit legal documents effectively.
<p><strong>About the Role:</strong></p><p>We are seeking a <strong>Systems Administrator</strong> to manage and maintain IT operations for a growing company within the <strong>healthcare support services industry</strong>. This role is critical to ensuring the organization’s IT systems are highly secure, reliable, and efficient to support day-to-day operations and compliance with industry regulations such as HIPAA. The ideal candidate will bring technical expertise, problem-solving skills, and a proactive mindset to a team responsible for maintaining essential systems in a highly regulated industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and maintain IT infrastructure, including servers, storage systems, and networks, to ensure consistent and secure operations for essential business processes.</li><li>Administer and optimize environments based on Windows Server, Active Directory, Microsoft 365, and virtualization tools like VMware or Hyper-V, focusing on system efficiency and scalability.</li><li>Monitor system performance and promptly troubleshoot issues to minimize downtime while maintaining HIPAA-compliant security standards.</li><li>Implement and oversee data backup, disaster recovery, and business continuity planning to protect against data loss or system outages.</li><li>Stay up-to-date with new IT technologies and regulations affecting the healthcare support industry, ensuring systems remain compliant with regulatory frameworks.</li><li>Collaborate with internal stakeholders to implement IT solutions that streamline workflows, improve patient data security, and enhance operational productivity.</li><li>Monitor and respond to potential cybersecurity threats, implement regular updates, and enforce data security protocols.</li><li>Maintain vendor relationships to manage software and hardware procurement, upgrades, and renewals.</li></ul><p><br></p>
<p>Are you an experienced .NET Developer looking for your next career opportunity in Chicago, IL? Robert Half is actively building our pipeline of talented technology professionals to meet the growing demand for .NET development expertise in the Chicago area. Whether you’re seeking project-based work or a permanent position, we want to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, test, and deploy high-quality .NET applications, adhering to best practices and software development principles.</li><li>Collaborate closely with cross-functional teams, including business analysts, QA professionals, and other developers, to understand requirements and deliver solutions.</li><li>Maintain and enhance existing applications while identifying opportunities for system improvements.</li><li>Create and maintain documentation for software designs, processes, and coding standards.</li><li>Ensure application performance, scalability, and reliability by performing thorough testing and troubleshooting.</li></ul><p><br></p>
<p><em>The salary range for this position is up to $190,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong><u>Position Responsibilities</u></strong></p><ul><li>Work with Senior Leadership Team and Financial Leadership Team to understand the company’s vision and strategy and develop integrated EPM vision and strategies that are aligned with the company's overall strategic initiatives and financial objectives</li><li>Facilitate the establishment of daily, weekly and monthly reporting requirements</li><li>Give significant input to the development of company enterprise structure required to achieve reporting requirements and coordinate with finance and IT resources towards implementation of a transaction systems all the way through EPM reporting systems</li><li>Participate in the selection and configuration of EPM reporting tools consisting of 1) Actual Consolidation, 2) Planning and Forecasting, 3) Workforce Planning, 4) Long Range Planning (3 to 5 years), 5) Integrated Management Reporting and 6) External / SEC Reporting among others [tools currently being implemented are Tagetik and SAP’s SAC]</li><li> Create the vision and strategies for actual, plan / forecast and long range planning reporting</li><li>Establish financial standard reports to assure “one version of the truth”</li><li>Create and govern required reporting Master Data Management (MDM) Change Control processes (for entities, profit centers, cost centers, chart of accounts, standard reporting formats among others) as part of the Enterprise Master Data Governance program.</li><li>Establish links between various transformation initiatives and business strategies using methods/approaches such as capability assessment, business/financial analysis, process management and re-design, organizational assessment and stakeholder management</li><li>Contribute with financial specific expertise in establishing governance program conducted by the Master Core Data Team.</li><li>Support acquisition integration efforts by developing/enhancing playbook activities and repeatable processes for efficient and timely integration of financial data</li><li>Provide direct oversight for the management and prioritization of key projects and milestones. Responsible for overall project/program quality assurance</li><li>Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned</li><li>Work directly with key stakeholders and business partners to drive improvements in core financial processes such as close/consolidations; planning, budgeting and forecasting; and management reporting</li><li>Foster continuous improvement mindset to drive change, improve access to critical information and enhance decision support capabilities across finance</li></ul>
<ul><li><strong>Maintaining and Optimizing IT Systems</strong>: Oversee daily performance of servers, networks, and devices to ensure system reliability and minimal downtime.</li><li><strong>Solving Technical Challenges</strong>: Diagnose and fix IT issues, ranging from system errors to network disruptions, while thinking critically about long-term solutions.</li><li><strong>Securing IT Environments</strong>: Implement and manage cybersecurity practices to safeguard data and systems.</li><li><strong>Empowering Team Members</strong>: Provide guidance, training, and technical support to staff, all while ensuring they can seamlessly use IT resources.</li><li><strong>Driving IT Projects</strong>: Assist in implementing new technologies and ensuring smooth rollouts of updates or improvements.</li><li><strong>Ensuring Compliance</strong>: Monitor and maintain adherence to industry regulations, company policies, and data protection standards.</li></ul><p><br></p>
We are looking for a Senior Software Developer to join our team in Addison, Illinois, for a long-term contract opportunity. In this role, you will contribute to the development and maintenance of robust, scalable software solutions using the Microsoft technology stack. This position requires a strong technical foundation, attention to detail, and the ability to collaborate effectively within a dynamic team environment.<br><br>Responsibilities:<br>• Design, develop, and maintain full-stack applications using .NET technologies, including C#, ASP.NET Core, and .NET Framework.<br>• Build and optimize front-end components using HTML, JavaScript, and modern frameworks such as React, Angular, or Vue.js.<br>• Implement and manage database solutions using Microsoft SQL Server to ensure data integrity and performance.<br>• Collaborate with cross-functional teams to gather requirements and deliver high-quality software solutions.<br>• Utilize Git for version control and adhere to best practices in source code management.<br>• Diagnose and resolve technical issues, ensuring software operates efficiently and reliably.<br>• Participate in code reviews and provide constructive feedback to uphold coding standards.<br>• Stay updated on emerging technologies and trends to continuously improve development processes.<br>• Contribute to system enhancements and support ongoing maintenance efforts.
Robert Half is seeking a highly skilled IT Operations Lead Engineer for an exciting 6-month engagement, with potential for extension, in Naperville, IL. This role requires deep expertise in Microsoft technologies and a strong background in IT operations. The IT Operations Lead Engineer will serve as a subject matter expert, ensuring secure, compliant, and optimized IT environments while supporting critical infrastructure implementations and configurations. <br> Key Responsibilities: Act as a subject matter expert (SME) for Microsoft technologies, including Entra ID (formerly Azure AD), Azure cloud infrastructure, Intune, and Conditional Access. Implement, troubleshoot, and support Conditional Access policies and identity governance strategies. Provide technical expertise to ensure secure configurations aligned with NIST cybersecurity standards. Deliver hands-on support in networking, endpoint management, and cloud infrastructure integration. Document and assist in remediation efforts emerging from NIST assessments. Collaborate with cross-functional teams to ensure seamless IT operations and compliance. Analyze, monitor, and optimize Microsoft 365 and Azure environments for performance, security, and operational efficiency. Manage Intune policy configurations across endpoints, ensuring consistent enforcement. Contribute to incident response and change control activities.
<p>We are looking for an experienced IT Operations Analyst to join our team in Naperville, Illinois. This is a long-term contract position offering the opportunity to work in a dynamic, hybrid environment. The ideal candidate will play a key role in ensuring efficient IT operations, delivering exceptional technical support, and contributing to impactful infrastructure projects.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize ticket queues in Jira and Freshservice to ensure timely resolution of support requests.</p><p>• Oversee onboarding and offboarding processes, including Azure Entra ID account setup, Microsoft 365 licensing, and device logistics.</p><p>• Maintain and update standard operating procedures (SOPs) and knowledge base documentation to support team efficiency.</p><p>• Lead incident and change management activities, including facilitating Change Advisory Board reviews and tracking metrics such as change success rates.</p><p>• Execute infrastructure and operations projects, such as system rollouts and migrations, ensuring alignment with business objectives.</p><p>• Provide advanced technical support and escalation services for Microsoft 365, Azure Entra ID, Citrix, and endpoint devices.</p><p>• Administer and optimize Microsoft 365 tools, including Exchange, Teams, SharePoint, and OneDrive.</p><p>• Create dashboards and reports to monitor service metrics and support audit readiness.</p><p>• Drive service improvements through automation and ensure compliance with governance policies.</p><p>• Collaborate with project teams to deliver solutions aligned with organizational best practices and timelines.</p>
<p>Robert Half is seeking a skilled and experienced Contract Systems Administrator to support one of our clients in the Chicago area. This role involves developing, maintaining, and optimizing systems infrastructure to ensure seamless operations across IT platforms. You’ll oversee everything from system performance tuning to troubleshooting technical issues, safeguarding the network's security, and ensuring compliance for critical systems.</p><p>If you thrive in fast-paced environments, enjoy problem-solving, and excel at managing IT systems, this contract opportunity is perfect for you!</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>System Administration</strong>: Install, configure, and maintain hardware, software, and network systems to ensure uptime and optimal performance.</li><li><strong>Troubleshooting</strong>: Diagnose and resolve technical issues related to servers, storage, and other IT infrastructure components.</li><li><strong>Security and Compliance</strong>: Ensure security protocols, updates, and compliance measures are consistently enforced.</li><li><strong>Performance Monitoring</strong>: Analyze system logs and performance reports to identify and address inefficiencies or potential risks.</li><li><strong>Backup and Recovery</strong>: Manage data backups and disaster recovery plans, ensuring business continuity.</li><li><strong>Documentation</strong>: Maintain accurate records of system configurations, policies, and procedures for reference and audits.</li></ul>
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
<p>We are looking for a detail-oriented Entry-Level Business Systems Analyst to join our team on a contract to hire basis 100% remote. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood and articulated. This role requires a strong understanding of software development methodologies, including Agile and Waterfall, as well as excellent communication and analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Build collaborative relationships with business and IT teams to align technology solutions with business strategies.</p><p>• Facilitate the requirements discovery process and document business needs concisely for diverse audiences.</p><p>• Develop and maintain artifacts such as user stories, workflows, acceptance criteria, and traceability matrices.</p><p>• Collaborate with project teams to validate requirements through reviews and walkthroughs.</p><p>• Ensure the timely delivery of business requirements and artifacts throughout the software development lifecycle.</p><p>• Assist in creating and executing User Acceptance Testing plans to confirm solutions meet business needs.</p><p>• Identify opportunities for process improvement and create future-state process models using standard tools.</p><p>• Maintain open communication with stakeholders to assess customer satisfaction and clarify project requirements.</p><p>• Utilize techniques like process flow modeling and data mapping to support design, development, and QA processes.</p><p>• Provide leadership and expertise to ensure the successful implementation of solutions aligned with business expectations.</p>
Are you an experienced IT detail oriented with a passion for managing and optimizing enterprise systems? We're building a talent pipeline for System Administrator opportunities and are looking for skilled candidates like you! If you have expertise in Active Directory, Office 365, Intune, Azure, and other enterprise technologies, this could be your next exciting career move. <br> Key Responsibilities As a System Administrator, you will: Active Directory Management: Design, implement, and maintain Active Directory (AD) infrastructures, ensuring high availability, security, and proper configuration of users, groups, and organizational units. Azure Active Directory (AAD): Oversee the integration, management, and maintenance of Azure Active Directory, ensuring secure access and synchronization with on-premises environments. Office 365 Administration: Administer and optimize Office 365 applications, including Exchange, SharePoint, and Teams, while maintaining licensing compliance and performance tuning. Microsoft Intune: Manage and secure endpoint devices through Microsoft Intune, implementing mobile device management (MDM) and security policies to protect enterprise assets. Azure Cloud Services: Provision, monitor, and maintain Azure cloud services such as virtual machines, networking, storage accounts, and access control. System Optimization: Proactively monitor and optimize the performance, availability, and reliability of IT systems and infrastructure across both on-premises and cloud environments. Security Implementation: Collaborate with security teams to ensure adherence to IT security standards, including user access controls, data encryption, and endpoint protection. Troubleshooting: Diagnose and resolve complex technical issues related to enterprise systems, helping maintain business continuity and minimizing downtime. <br> Why Join Our Talent Pipeline? By becoming part of our talent pool, you’ll not only be considered for upcoming opportunities in system administration but also enjoy these career benefits: Exposure to cutting-edge tools and technologies in enterprise environments. Collaboration with forward-thinking teams focused on digital transformation and future-ready IT infrastructures. Access to ongoing detail oriented development programs to sharpen technical and leadership skills (Source: Job Search Landscape 2024, Robert Half). Competitive compensation packages with room for career growth.
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
We are looking for a dedicated Support Specialist to join our team in Itasca, Illinois. In this Contract-to-Permanent position, you will play a key role in ensuring client satisfaction by facilitating onboarding, delivering training, and providing first-tier support. This opportunity is ideal for someone passionate about customer success and skilled in addressing technical and service-related inquiries.<br><br>Responsibilities:<br>• Guide new clients through onboarding processes, providing comprehensive training on the use of the client portal.<br>• Create and enhance training materials, including walkthroughs and video guides, to support effective learning.<br>• Act as the primary point of contact for customer inquiries, researching and delivering clear solutions to address their needs.<br>• Update and maintain client portal environments to ensure accuracy and functionality.<br>• Collaborate with internal teams to address technical issues and enhance the customer experience.
<p>We are looking for a skilled IT Auditor to join our team on a contract basis in Chicago, IL. In this role, you will play a critical part in evaluating and improving IT systems, processes, and controls to ensure compliance and efficiency. This is an excellent opportunity for individuals who excel in an analytical and focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive audits of IT systems, applications, and processes to identify areas of risk or non-compliance.</p><p>• Evaluate and test IT General Controls (ITGC) to ensure proper safeguarding of organizational information.</p><p>• Develop and execute audit programs tailored to assess the effectiveness of IT systems and procedures.</p><p>• Document audit findings in a clear and concise manner, providing actionable recommendations for improvement.</p><p>• Collaborate with stakeholders to ensure audit objectives are met and compliance standards are upheld.</p><p>• Apply frameworks such as CobiT to assess the maturity and effectiveness of IT governance processes.</p><p>• Monitor the implementation of corrective actions resulting from audit findings to ensure timely resolution.</p><p>• Provide insights and strategies to enhance IT security, operational efficiency, and risk management.</p><p>• Stay updated on emerging IT audit practices and regulatory requirements to maintain expertise in the field.</p>
