18 results for Help Desk in Schaumburg, IL

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team. This role offers a contract to permanent employment opportunity in the Non-Profit industry. As a Desktop Support Analyst, you will be tasked with critical responsibilities such as troubleshooting hardware and software issues, assisting with user access concerns, and supporting the setup of both virtual and physical meeting environments. Responsibilities: • Assist in troubleshooting and resolving hardware and software issues quickly and efficiently • Collaborate with internal teams to ensure efficient IT operations and minimize system downtime • Provide on-call support as required, including occasional night shifts • Work towards maintaining and updating IT documentation, including system configurations, troubleshooting steps, and meeting setups • Support the setup of technology devices for meetings and presentations, including projectors and computers • Regularly perform password resets and assist with user access issues • Monitor customer accounts and take appropriate action when necessary • Ensure all systems, both hardware and software, are running efficiently • Contribute to the IT Team for system-related tasks and projects • Create, edit, and manage PowerPoint presentations for meetings and briefings.

Desktop Support Analyst We are seeking a proficient Desktop Support Analyst to join our team in Chicago, Illinois, 60602, United States. As a Desktop Support Analyst, you will be providing hands-on, on-site support at our building, handling a variety of IT-related tasks. You will also be supporting a hybrid work model, swiftly adapting to new systems, and managing high turnover and onboarding/offboarding processes. This position offers a contract to permanent employment opportunity. Responsibilities • Handle general IT tasks, ensuring smooth operations within the organization. • Manage and troubleshoot Active Directory and Office 365 stack, ensuring optimal functionality. • Work with different security tools and SaaS platforms like Canva, maintaining their efficient use. • Execute network admin tasks such as configuring Active Directory, Exchange, and making third-party enterprise apps work. • Carry out tasks involving Cisco and Linux, and configuring switch networks and Cisco network stacks. • Provide employees with assistance on connectivity issues and handle ZoomInfo support, printing, networking, and typical office tech support. • Utilize your security training and basic security knowledge in areas like identity management. • Manage and support Android phones via unified network platforms like Intune. • Use common office tools and SaaS products to enhance productivity and efficiency.

Call Center Representative We are seeking a Call Center/CSR to join our team in the Rolling Meadows, IL area. You will be integral in managing customer communications and providing exceptional service. This role offers a contract to permanent employment opportunity. Call center experience is a must! Please do not apply if you do not have call center experience. Also open to some troubleshooting support. Responsibilities:• Provide superior customer service through phone calls, emails, and chat interactions.• Handle customer inquiries promptly, ensuring the provision of accurate information and timely responses.• Work closely with the Products team, customer partners, and vendor partners to provide industry-leading customer service.• Maintain comprehensive documentation for all customer service tickets.• Utilize detailed knowledge of products and procedures to assist customers.• Respond to all written correspondence from customers, addressing their needs and concerns.• Offer assistance to customers by sharing product knowledge and making recommendations.• Resolve customer issues effectively, using problem-solving skills and a customer-focused approach.

IT Support Engineer We are offering a short-term contract employment opportunity for an IT Support Engineer in Chicago, Illinois. As an IT Support Engineer, you will be providing crucial support services, managing user accounts, and ensuring compliance with IT standards and policies. Your role will involve a blend of system administration, computer networking, and documentation tasks. Responsibilities: • Provide essential IT support services to ensure smooth business operations • Manage user accounts, including setup, removal, and maintenance • Implement and ensure compliance with IT policies and procedures • Perform system administration tasks, including the maintenance and troubleshooting of IT systems and networks • Utilize Jira Service Management for tracking and resolving IT issues • Document IT procedures, user guides, and system configurations • Utilize MDM technologies for mobile device management • Ensure the IT infrastructure aligns with the Information Technology Infrastructure Library (ITIL) framework • Support the Windows Desktop Operating System to ensure optimal performance • Maintain up-to-date knowledge on computer networking technologies and best practices.

Administrative Assistant We are seeking a skilled Administrative Assistant to become a part of our team in Warrenville, Illinois. In this role, you will be accountable for a range of tasks including processing financial transactions, offering administrative support to various team members, managing incoming calls, and delivering outstanding customer service. You will also be responsible for organizational tasks and mail-related duties. This position provides a contract to permanent employment opportunity. Responsibilities: • Manage all incoming calls, redirecting them to the relevant department or officer, and assist callers when possible. • Process cash receipts and transactions, ensuring accurate exchange of funds. • Offer comprehensive administrative support to Directors and Managers, which may include drafting business correspondence, gathering and providing information, and assisting with computer or clerical tasks. • Deliver exceptional customer service to members, answering their inquiries and directing their calls as needed. • Organize and carry out mass mailings, which includes printing letters, labeling, applying postage, and sealing envelopes. • Perform filing tasks to ensure all documents are properly stored and easily accessible. • Assist with front desk and receptionist duties as required. • Open and distribute mail to the appropriate recipients.

Customer Service Representative We are offering a contract to permanent employment opportunity in the Waste, Refuse & Environmental Waste Mgt industry. Located in Elk Grove Village, Illinois, this role as a Customer Service Representative involves a significant degree of customer interaction and internal coordination. Key responsibilities: • Address customer inquiries and concerns, providing prompt and effective solutions • Receive customer orders via phone or in-person, ensuring accurate processing • Record customer interactions meticulously, maintaining up-to-date customer records • Coordinate with other departments to manage and resolve customer disputes effectively • Ensure timely and accurate processing of customer credit applications • Collect deposits, prepare change of address records, and issue discontinuance orders as required • Promote goodwill through the delivery of high-quality customer service • Engage in the sale of new or additional services, as opportunities arise • Perform general office duties including data entry, email correspondence, and scheduling appointments • Contribute to a high-volume call center environment, handling both inbound and outbound calls.

Part-Time Receptionist We are offering a short term contract employment opportunity for a Receptionist within the non-profit sector, based in Chicago, Illinois. The chosen candidate will be entrusted with managing a multi-line phone system, providing excellent customer service, and maintaining organized files. This role requires high levels of emotional intelligence and conflict management skills. This is a Part Time role, Monday - Friday 9AM - 1PM! Responsibilities: • Ensuring smooth and efficient answering of a multi-line phone system• Delivering high-quality customer service• Accurately entering and updating data in the system• Managing email correspondence effectively and professionally• Utilizing interpersonal skills to communicate with various stakeholders• Proficient use of Microsoft Excel, Outlook, and Word for administrative tasks• Organizing files systematically for easy retrieval and reference• Scheduling appointments in a timely and efficient manner

Receptionist We are in the search for a dedicated Receptionist to join our team in the non-profit sector, located in CHICAGO, Illinois, United States. As a Receptionist, you will be responsible for a variety of tasks including managing front desk operations, maintaining inventory, coordinating conference rooms, and handling mailing duties. This role provides an opportunity for a short term contract employment. The hours of operation for this position are 11 AM to 7 PM Monday through Friday. Responsibilities:• Ensure smooth operation of the front desk, greeting visitors and evening class attendees, while answering inbound calls.• Coordinate the use of conference rooms and manage the logistics of these spaces.• Handle various mailing duties, ensuring timely and accurate dispatch and receipt of mail.• Utilize Microsoft Office Suite for various tasks and communications, including email correspondence.• Monitor supplies, identifying when items are running low and working with logistics to maintain inventory.• Utilize your interpersonal skills to provide top-notch customer service.• Manage data entry tasks and organize files efficiently.• Schedule appointments and meetings as required.• Occasionally handle light lifting tasks, approximately 25-30 lbs.

Accounting Manager The salary range for this position is $120,000- $140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Accounting Manager position. Which may seem pretty standard…until you get to the best part: The perks. 1) The pay rates are above what their top competitors pay their employees2) They have higher bonus structures3) There’s work from home flexibility and prioritization for employee work/life balance.4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)5) And more… Position SummaryThe Accounting Manager manages most accounting activities, including P& L reviews, monthly close, integration and acquisition project work, and other management duties. This position leads significant business-facing matters including the reporting and driving of key performance metrics in finance and business case development. The Accounting Manager leads staff and seniors on the Finance Team. This position is a key contact with various other managers within the company’s shared service center. Position Responsibilities May Include, But Not Limited To<ul><li>Lead change management process for staff and seniors on the Finance team</li><li>Function as the key developer of talent for the team</li><li>Manage the monthly close process including preparation of financial statements, etc.</li><li>Lead business initiatives and strategies i.e., system rollouts, integration of new acquisitions, and process improvements</li><li>Manage the governance over key systems in SAP i.e., fixed assets, treasury, leases, and other general ledger systems</li><li>Partner with the Controls department to ensure effective internal controls</li><li>Manage the external audit process</li><li>Support auxiliary audits i.e., Sales & Use Tax, Accounts Receivable Securitization, etc.</li><li>Other projects or duties as assigned</li></ul>

Trademark Paralegal Robert Half Legal is partnering with a top-rated large, national law firm that's hiring a Trademark Paralegal with at least 3-5+ years of experience to join their team. This Trademark Paralegal will assist lawyers by working on all aspects of trademark prosecution and preparation, and copyright matters. Salary is between $90-110K plus bonus and full benefits. In addition, the firm offers a hybrid WFH schedule (3/2). If you are looking to join a large, national law firm, then this is the opportunity for you! Trademark Paralegal Responsibilities:<ul><li>Manage domestic and foreign prosecution for a large portfolio including recordation of assignments, renewals, offices’ actions, and new filings.</li><li>Prepare US federal and state trademark registration application documents; draft trademark goods/services specifications.</li><li>Prepare, review, and oversee trademark filings to the USPTO through issuance of trademark</li><li>Prepare inquiries to and responses from the USPTO</li><li>Assist with trademark analysis including ability to review, investigate results and summarize trademark full searches.</li><li>Draft letters to clients regarding trademark information.</li><li>Utilize on-line trademark database and conduct trademark clearance searches.</li><li>Perform due diligence ownership searches on trademarks, copyrights and domain names to assist corporate department with M& As, security agreements, etc.</li></ul>

Accounting Manager The salary range for this position is $115,000-$125,000, plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description Summary This critical role will be responsible for ensuring the accuracy and integrity of reporting of revenue recognition for our transactional service lines within assigned geographic regions along with supporting the creation of the Global Revenue CoE. Job Description Responsibilities• Strong analytical skills to analyze revenue generating contracts and determine their impact to the Company’s results and arbitrate on complex contract reviews as needed with operations teams and various global finance counterparts• Ability to leverage understanding of technical matters to ensure proper company-wide application reduce business risk and finding opportunities for application improvements• Prior experience auditing or applying ASC 606 revenue recognition concepts in practice• Ability to operate under challenging time constraints, and the ability to address multiple deliverables simultaneously.• Ensure revenue is recorded in accordance with the contractual terms, review the monthly revenue transactions to ensure the P& L and Balance Sheet is correctly stated• Manage the internal and external audit process and provide leadership and supervision to the revenue recognition team• Ability to lead team in the mitigation of internal control weaknesses and ensures processes have internal controls designed and operating effectively.• Experience with large data visualization tools and preparation of summary reports• Manage and develop Staff and Senior team of Revenue Recognition Accountants and FSC team in performing contract reviews and creating vision for team members’ career path• Experience with document reader and automation tools (e.g., UIPath) a plus• Being a role model for how to conduct oneself in a team environment.• Demonstrated initiative, critical thinking and problem-solving skills• Experience with financial systems such as: Workday, Salesforce Engage, HFM, SAP, Essbase, or others.• Experience with period close procedures including preparation, review and approval manual JE strongly desired.• Actively assess opportunities within our business in relationship to technical accounting matters to influence positively business process and results.• Perform month end review of revenue to ensure the P& L is correctly stated for each brokerage service line and region• Ensure compliance with all revenue accounting policies and procedures, drive process and system developments with respect to changes in GAAP and develop improvements and efficiencies as required

Security Manager We are offering an exciting opportunity for a Security Manager in Chicago, Illinois. In this role, you will be instrumental in providing leadership and direction to our Security Engineering team, collaborating with various IT areas to deliver secure business technology solutions, and enforcing security standards and procedures. Responsibilities:• Taking the lead in the development and enforcement of security policies and procedures• Collaborating with second and third line of defense teams to identify, assess, and remediate security risks effectively and promptly• Providing technical guidance and support for security-related projects while staying updated with the latest security technologies, threats, and industry trends• Acting as a point of escalation for issues relating to security controls or tools• Providing direction, guidance, and leadership to the Security Engineering team, and managing their performance effectively• Conducting regular performance reviews and identifying/detail-oriented development opportunities to team members• Leading agile and scrum practices, such as sprint reviews, refinements, and stand-ups, and planning work with the team utilizing agile frameworks• Ensuring compliance with industry standards and regulatory requirements• Educating employees on information security best practices.

Wealth Management Associate The salary range for this position is $90,000-$100,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:1. Answering phones/delivering messages2. Scheduling client reviews and updating any changes prior to the client meeting3. Client Reporting: Orion Software – (We will train)4. Cash Balance Reports review with registered advisor/ monthly5. Investment Policy Questionnaires with clients and recording results6. ACH/ Money Movement between accounts or institutions7. New Account Opening/Ongoing Maintenance 8. First point of contact and return client service requests9. 529 College distributions to university payment centers10. Client indirect marketing/ birthday gifts, center of influence small events, etc11. Compliance Reporting Monthly/quarterly: Trade Blotters, Share Class Reviews, etc12. Working closely with our custodian Raymond James on operations requirements13. Monthly review with the advisor on recording investments, rationale, and documenting the information in Redtail CRM system14. Master user of the team calendar: Redtail CRM software This candidate must be detail orientated. As a small business the position has many robust roles; outside of the box thinking is a encouraged. An energetic candidate will be rewarded as we continue to educate and reward financially.

EHS Manager On behalf of Robert Half's client a leading company in the food manufacturing sector is looking for an experienced EHS Manager to join their team. This key role will report directly to the Global Director of EHS and be a critical part of the facility leadership team. Compensation: $80k-$130k Benefits: Medical, Dental, Vision, 401k, PTO, Sick DaysOnsite Monday-Friday Responsibilities:• Serve as a trusted advisor and mentor, focusing on environmental health and safety activities.• Anticipate and evaluate potential workplace hazards, strategize corrective actions, and assist in their implementation.• Analyze reports, metrics, and other data to aid in the development of projects aimed at reducing risk.• Coordinate responses, investigations, and corrective actions related to environmental health and safety incidents.• Oversee the management and documentation of workers compensation reports, data, and costs.• Develop and maintain databases pertinent to the environmental health and safety activities.• Interpret regulations, industry best practices, academic papers, and other relevant information.• Ensure compliance with environmental health and safety regulations through education, day-to-day activities, programs, policies, and self-assessment audits.• Participate in corporate, customer, and government-related environmental health and safety audits.• Maintain accurate records and data in line with company, customer, and local guidelines.• Deliver training on policies, regulations, and procedures as directed.• Handle other duties or special projects as assigned.

Collections Specialist We are on the lookout for a diligent Collections Specialist to be part of our machinery manufacturing team. This role is 100% onsite and based in HOMEWOOD, Illinois, provides a contract to permanent employment opportunity. As a Collections Specialist, you will primarily focus on managing and resolving outstanding accounts receivable balances, analyzing credit risks, and making independent decisions. You'll also be tasked with investigating invoice disputes, maintaining customer contact records, and participating in process improvement initiatives utilizing the EPICOR software. Responsibilities: • Oversee and manage accounts receivable balances, specifically those exceeding 30 days past due.• Investigate invoice disputes, short payments, declinations, and deductions, driving cross-functional staff for resolution if necessary.• Analyze credit risks and make independent decisions on product shipments, communicating any hold decisions promptly to the sales force.• Maintain accurate records of customer interactions and steps taken to resolve past due balances.• Participate in process improvement initiatives to address internal process and customer satisfaction issues.• Assist with the preparation of monthly and quarterly reports, providing feedback on account statuses as required.• Evaluate customer accounts based on payment trends and available credit line, advising management of any changes in customer buying or paying trends.• Assist in training new hires or coworkers to ensure they have the necessary skills to perform their duties properly and safely.• Resolve unapplied cash on account promptly and escalate any issues preventing payment.• Undertake special projects or work as assigned by the Collection Supervisor or Credit Manager.• Ensure compliance with all safety, health, and environmental regulations, policies, and procedures. The salary range for this position is $25/hr. to $28/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Attorney/Lawyer Robert Half is seeking an Associate Attorney for a law firm in Aurora, Illinois. This job is in the legal industry and requires a professional who can handle all aspects of cases from negotiation to trial. The focus of this role will be on Workers Compensation and Personal Injury Law. Responsibilities: <ul><li>Handle all aspects of each case from inception to conclusion, including settlement negotiations.</li><li>Prepare legal documents such as motions and briefs in an accurate and timely manner.</li><li>Conduct comprehensive legal research to support case preparation and strategy.</li><li>Take cases to trial when necessary, ensuring all processes are followed and deadlines are met.</li><li>Prioritize client communication, keeping them informed and involved in their case.</li><li>Utilize skills in Civil Litigation and Workers Compensation to effectively manage and progress cases.</li><li>Draft and file legal pleadings in line with court requirements and procedural rules.</li><li>Handle court cases professionally, advocating for clients in a court of law.</li><li>Develop a strong understanding of our clients' needs and objectives to represent them effectively.</li></ul>