<p>We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can resolve technical issues across desktops, infrastructure, and networked systems while supporting a fast-paced transport environment. The role combines day-to-day user support with broader technical ownership, including system improvements, documentation, and project participation. Success in this position requires strong communication, sound troubleshooting ability, and a willingness to contribute to after-hours support coverage when scheduled.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for hardware, operating systems, business applications, and connectivity issues, ensuring timely resolution for end users.</p><p>• Maintain and troubleshoot core IT environments across servers, storage, telephony, networking, and cloud-based platforms.</p><p>• Coordinate technology upgrades and deployments by working closely with service providers, vendors, internal stakeholders, and IT team members.</p><p>• Support the administration and ongoing reliability of enterprise network services, including wireless, switching, routing, and access management tools.</p><p>• Improve and maintain monitoring, automation, and configuration practices to strengthen system performance and operational efficiency.</p><p>• Create and update thorough technical documentation for infrastructure, support procedures, and service-related activities.</p><p>• Oversee backup processes and contribute to incident response efforts to protect business systems and data availability.</p><p>• Track support trends, compile operational data, and prepare recurring or ad hoc reports for IT leadership and other business partners.</p><p>• Participate in an on-call rotation that includes evenings, weekends, and holidays as needed.</p>
<p>We are looking for an IT Support Engineer to provide advanced technical support for end users and client environments in Savannah, Georgia. This contract-to-permanent position is ideal for someone who enjoys solving complex desktop, system, and network issues while delivering a high standard of service. The person in this role will handle escalated support needs, maintain core IT systems, and contribute to a stable and secure technology environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 3 technical support across multiple client environments</li><li>Troubleshoot and resolve complex issues related to networking, systems, and infrastructure</li><li>Lead and execute IT installations and deployment projects (network, hardware, cloud, and security)</li><li>Configure and maintain network infrastructure (switches, LAN/WAN, DNS)</li><li>Manage and support VoIP systems and connectivity issues</li><li>Administer and troubleshoot Active Directory environments</li><li>Support Microsoft 365 (Exchange, Teams, SharePoint, user management)</li><li>Maintain and support VMware / virtualized environments</li><li>Implement and maintain IT security best practices</li><li>Collaborate with internal teams and clients to ensure smooth project delivery and support</li></ul><p><br></p>