Application Support Engineer<p>The Application Support Specialist is responsible for providing timely and effective technical support to end-users of business applications, with a focus on SQL and EDI (Electronic Data Interchange) systems. This role requires a strong understanding of database concepts, EDI standards, and troubleshooting techniques to resolve issues, maintain system stability, and ensure optimal application performance.</p><p><br></p><p>Essential Duties and Responsibilities:</p><p><br></p><p>Provide Tier 2/3 application support: Diagnose and resolve complex technical issues related to application functionality, data integrity, and system performance.</p><p>SQL Expertise: Write and execute complex SQL queries for data analysis, troubleshooting, and reporting.</p><p>Perform data cleansing, migration, and transformation tasks using SQL.</p><p>Troubleshoot SQL-related errors and optimize database performance.</p><p>EDI Expertise: Analyze and troubleshoot EDI transactions (e.g., X12, EDIFACT) for errors, mapping issues, and data discrepancies.</p><p>Maintain and update EDI maps and trading partner information.</p><p>Monitor EDI transaction flow and resolve any connectivity or data exchange issues.</p><p>Work closely with trading partners to resolve EDI-related problems.</p><p>Application Maintenance: Perform routine system maintenance tasks, including backups, upgrades, and patching.</p><p>Monitor system performance and proactively identify and resolve potential issues.</p><p>Assist in the implementation of new applications and system upgrades.</p><p>Documentation: Maintain comprehensive documentation of system configurations, troubleshooting steps, and knowledge base articles.</p><p>Create and maintain user guides and training materials.</p><p>Incident Management: Respond to and resolve user incidents promptly and efficiently.</p><p>Track and document all incidents in the incident management system.</p><p>Communication: Communicate effectively with technical and non-technical audiences, both verbally and in writing.</p><p>Collaborate effectively with other IT teams, business analysts, and end-users.</p><p>Qualifications:</p><p><br></p><p>Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.</p><p>Experience: 3+ years of experience in providing application support.</p><p>2+ years of experience working with SQL databases (e.g., Oracle, SQL Server, MySQL).</p><p>2+ years of experience working with EDI systems and standards (e.g., X12, EDIFACT).</p><p>Technical Skills: Strong SQL skills, including writing complex queries, data manipulation, and performance tuning.</p><p>Experience with EDI mapping tools and EDI transaction processing.</p><p>Experience with scripting languages (e.g., Python, PowerShell).</p><p>Knowledge of networking protocols and concepts.</p><p>Experience with ticketing systems and incident management processes.</p><p>Soft Skills: Excellent problem-solving and analytical skills.</p><p>Strong communication and interpersonal skills.</p><p>Ability to work independently and as part of a team. </p><p>Strong customer service orientation.</p><p>Ability to learn new technologies quickly.</p><p>Other: Experience with cloud computing platforms (e.g., AWS, Azure) is a plus.</p><p>Experience with ERP systems is a plus.</p><p><br></p>
