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14 results for Technology And It in Sarasota, FL

Application Support Analyst
  • Saint Petersburg, FL
  • onsite
  • Permanent / Full Time
  • 50000.00 - 70000.00 USD / Yearly
  • <p>A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul><p><br></p>
  • 2026-05-20T12:43:45Z
Network Engineer
  • St. Petersburg, FL
  • remote
  • Temporary / Contract
  • 48.71 - 56.40 USD / Hourly
  • <p><strong>Job Overview:</strong></p><p>As an Advanced/Senior Network Engineer at the Solution Provider, you will play a pivotal role in managing the network infrastructure of an organization, ensuring high levels of performance, security, and reliability. This is a fully remote position for 20-30 hours per week, for a 2-4 week engagement.</p><p><br></p><p>We are seeking a highly experienced Network Engineer Subject Matter Expert (SME) to support complex, project-based initiatives across enterprise data center environments. This role is focused on the design, implementation, and migration of modern network architectures, including multi-fabric, VXLAN/EVPN overlays, and micro-segmentation strategies. The ideal candidate brings deep hands-on expertise in large-scale switching and routing environments, thrives in fast-paced project delivery, and can operate independently while serving as a trusted technical lead for both internal teams and customer stakeholders.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• 10+ years as a Senior Network Engineer in enterprise environments</p><p>• Deep expertise in: Data Center Switching & Routing, BGP (iBGP / eBGP) and OSPF design and operations, Multi-fabric architectures, VXLAN / EVPN overlays, Microsegmentation design and implementation</p><p>• Proven experience with: Greenfield and brownfield migrations and Large-scale network transformations</p><p><br></p><p><strong>Core Technical Proficiency</strong></p><p>• Overlay / Fabric Technologies: EVPN, VXLAN, VNI, VTEP, VRF segmentation and multi-tenancy</p><p>• Routing & Switching: BGP, OSPF, EIGRP, STP, HSRP, VRRP, ECMP, IGMP</p><p>• Data Center & L2/L3: MC-LAG, LACP, PVLAN, VSF / VSX</p><p>• Security & Access: ACLs, VPNs, 802.1X</p><p><br></p><p><strong>Platform & Technology Focus</strong></p><p>• Strong hands-on experience with: Hewlett Packard Enterprise Aruba Switching (AOS-CX)</p><p>• Willingness to self-ramp on: Aruba Fabric Composer (AFC), Pensando Policy Services Manager (PSM), Ansible-based automation across fabric environments</p><p>• Ability to leverage internal test lab environments to validate designs and configurations</p><p><br></p><p><strong>Environment:</strong></p><p>• Fast-paced entrepreneurial environment with a growing global tech company</p><p>• Collaborative and innovative work environment with top-tier engineers and architects.</p><p>• Access to advanced tools and a large portfolio of OEM solutions to work on.</p><p>• Extensive services portfolio and authorizations across top-tier OEMs.</p>
  • 2026-04-28T14:18:44Z
Oracle ATG E-Commerce Developer
  • Tampa, FL
  • onsite
  • Permanent / Full Time
  • 110000.00 - 160000.00 USD / Yearly
  • <p>Exciting opportunity helping our client enhance, modify, and streamline their B2B E-Commerce platform built in Oracle ATG/Java Stack. Must be willing to work a hybrid work schedule in the Tampa, FL area. </p><p><br></p><p>We’re looking for a highly skilled E‑Commerce Developer with hands-on experience building and optimizing enterprise‑level online commerce solutions. In this role, you’ll work with the Oracle ATG Commerce platform and a modern Java-based tech stack to design, develop, and enhance high‑performance e‑commerce applications. You’ll collaborate closely with cross‑functional teams to deliver scalable, secure, and user‑friendly digital experiences.</p><p>This position is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to play a key role in shaping the future of our digital commerce ecosystem.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain e‑commerce applications using <strong>Oracle ATG Commerce</strong> and related modules.</li><li>Build and enhance backend services using <strong>Java, J2EE, JSP, JSTL</strong>, and modern development frameworks.</li><li>Develop and integrate <strong>REST and SOAP APIs</strong> to support internal and external system communication.</li><li>Collaborate with product managers, UX designers, and QA teams to deliver high‑quality features and enhancements.</li><li>Optimize application performance, scalability, and reliability across the full technology stack.</li><li>Work with <strong>Oracle databases</strong>, writing efficient SQL queries, stored procedures, and performance tuning.</li><li>Implement front‑end components using HTML, CSS, JavaScript, and modern UI frameworks.</li><li>Participate in code reviews, architectural discussions, and best‑practice development processes.</li><li>Troubleshoot production issues and support ongoing platform stability and improvements.</li></ul>
  • 2026-04-22T15:13:51Z
Corporate Expense Manager
  • Tampa, FL
  • remote
  • Temporary / Contract
  • 55.00 - 68.00 USD / Hourly
  • <p><strong>Job Summary:</strong></p><p><strong> </strong>Lead the <strong>accounting and reporting of expenses</strong> for a <strong>public holding company and its insurance and non-insurance subsidiaries</strong>; report and analyze consolidated expenses while overseeing activities of a 3rd party junior expense accountant</p><p> </p><p><strong>Primary Duties & Responsibilities</strong>:</p><p>·      Ensure expense accounting and reporting is complete and accurate on a US GAAP and US Statutory basis within prescribed closing periods</p><p>·      Oversee third party expense accounting support for all monthly and quarterly accounting and reporting. This includes, but is not limited to, expense accruals, prepaid expenses, depreciation, and expense allocations.</p><p>·      Prepare and monitor monthly intercompany settlements</p><p>·      Identify and track certain one-time, non-recurring and other expenses for Non-GAAP reporting measures</p><p>·      Review new contracts for potential leases and maintain lease accounting under US GAAP</p><p>·      Record and analyze incentive and stock compensation expenses including impact of changes in performance factors</p><p>·      Maintain and review fixed asset and intangible registries while also tracking capital work in progress projects</p><p>·      Oversee invoice processing, ensuring appropriate accounting of cost centers, companies, ledger accounts, acquired fixed assets and prepaid assets</p><p>·      Prepare and review monthly Flash report for expense variances by reported segment</p><p>·      Analyze and report budget versus actual expense variances</p><p>·      Prepare expense-related disclosures for the SEC reporting of 10-Q, 10-K and Proxy filings</p><p>·      Assist with the annual budget process and intermittent reforecasting of expenses</p><p>Other Job Duties:</p><p>•  Assist senior management and colleagues as requested with expense management information including preparation of Board materials</p><p>•  Manage cost centers, expense categories, and general ledger accounts in Workday</p><p>•  Maintain and execute internal controls over expense accounting with ongoing oversight of controls matrix, policies, procedures and process maps</p><p>• Identify areas for process improvement and centralization, leveraging automation and Workday capabilities</p><p>•  Work directly with internal and external auditors</p><p>•  Work closely with the corporate team to ensure company and corporate objectives are met</p><p>•  Project management on technology initiatives as needed</p><p>•  Other ad-hoc matters</p>
  • 2026-05-18T22:58:39Z
Tyler Munis ERP Analyst
  • Saint Petersburg, FL
  • onsite
  • Permanent / Full Time
  • 70000.00 - 100000.00 USD / Yearly
  • <p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Tyler Munis System Administration</strong></p><ul><li>Administer, configure, and maintain all Tyler Munis ERP modules </li><li>Manage system updates, patches, upgrades, and environment refreshes.</li><li>Monitor system performance, troubleshoot issues, and coordinate with Tyler Technologies as needed.</li><li>Maintain user roles, permissions, security settings, and workflow configurations.</li><li>Oversee data integrity, system logs, and scheduled jobs.</li></ul><p><strong>Technical Support & Maintenance</strong></p><ul><li>Perform routine system health checks, database maintenance tasks, and application monitoring.</li><li>Support integrations between Munis and other City systems (e.g., HRIS, financial systems, document management).</li><li>Assist with report development using tools such as <strong>Crystal Reports, SQL, SSRS</strong>, or Munis reporting utilities.</li><li>Participate in disaster recovery planning and testing for ERP systems.</li><li>Document system configurations, procedures, and technical workflows.</li></ul><p><strong>Customer Service & Functional Support</strong></p><ul><li>Serve as a primary point of contact for HR, Payroll, Finance/Accounting Stakeholders using Munis.</li><li>Provide Tier 2/Tier 3 support for functional and technical issues.</li><li>Train end users, develop user guides, and support onboarding for new staff.</li><li>Collaborate with business units to analyze needs, improve processes, and implement system enhancements.</li></ul><p><strong>Secondary Technical Skills (Preferred but Not Required)</strong></p><p>These skills are not mandatory but are highly valuable in supporting ERP ecosystem:</p><ul><li>SQL scripting and database query optimization</li><li>API or flat‑file integrations</li><li>Basic PowerShell or automation scripting</li><li>Experience with workflow automation tools</li><li>Familiarity with ITIL service management practices</li><li>Knowledge of financial, HR, payroll, or procurement business processes</li><li>Experience with cloud‑hosted Munis environments or hybrid infrastructure</li></ul><p><strong> </strong></p>
  • 2026-04-22T15:13:51Z
Lead Print Imaging Systems Engineer
  • Tampa, FL
  • onsite
  • Permanent / Full Time
  • 125000.00 - 200000.00 USD / Yearly
  • <p>INTERVIEWS BEING SET WITH OUR CLIENT FOR LAST WEEK OF MAY/FIRST WEEK OF JUNE SO APPLY NOW IF QUALIFIED!</p><p><br></p><p>This candidate will encompass knowledge of mechanical, electrical, physics, and materials engineering in leading the charge on end to end product development for domestic and international clientele. </p><p><br></p><p>We are looking for an experienced engineering leader to advance electrophotographic print technology for monochrome and color imaging platforms in Tampa, Florida. This position focuses on shaping high-performance print subsystems, strengthening image quality and reliability, and guiding technical decisions that support scalable product development. The role also serves as a key technical authority, partnering across disciplines to solve complex performance challenges and mentor engineering teams.</p><p><br></p><p>Responsibilities:</p><p>• Direct the design and refinement of electrophotographic print subsystems, with emphasis on integrating magnetic ink character recognition capabilities across critical imaging stages.</p><p>• Establish measurable goals for print performance, durability, and cost efficiency, and drive engineering efforts to achieve those objectives throughout the product lifecycle.</p><p>• Plan and lead structured testing programs to evaluate system behavior, define operating ranges, and uncover the variables that most influence print outcomes.</p><p>• Diagnose sophisticated print defects and process failures, perform root cause investigations, and coordinate corrective actions with cross-functional partners.</p><p>• Work closely with mechanical, electrical, firmware, and materials teams to incorporate imaging subsystems into both new product designs and existing platforms.</p><p>• Support development activities from early concept work through release, including technical requirements, prototype evaluation, design reviews, and verification testing.</p><p>• Partner with manufacturing teams to introduce new imaging processes into production, develop control strategies, and resolve quality, yield, and reliability concerns.</p><p>• Create and maintain test procedures, measurement approaches, and acceptance standards for electrophotographic performance and overall print quality.</p><p>• Provide clear technical documentation and presentations that communicate design decisions, experimental findings, and recommendations to engineering and leadership audiences.</p><p>• Coach engineers and technicians on best practices in experimentation, data interpretation, and imaging technology development while promoting continuous technical improvement.</p>
  • 2026-05-19T15:33:50Z
Receptionist
  • Clearwater, FL
  • onsite
  • Temporary / Contract
  • 17.10 - 19.80 USD / Hourly
  • We are looking for a dependable Receptionist to support daily front desk and office operations for a Contract position in Clearwater, Florida. This role is ideal for someone who enjoys creating an organized, welcoming environment while managing mail, shipments, supply coordination, and routine administrative support. The Receptionist will play an important part in keeping office workflows moving smoothly, assisting internal teams, and helping with recurring weekly and monthly tasks.<br><br>Responsibilities:<br>• Greet visitors at the entrance, respond to front desk inquiries, and ensure guests or deliveries are directed appropriately.<br>• Receive incoming mail and packages, mark and sort items accurately, and route them to the correct recipients in a timely manner.<br>• Coordinate outgoing shipments, including weekly package distribution and same-day dispatch of technology equipment when needed.<br>• Monitor office and kitchen supply levels, restock essential items, and communicate replenishment needs to the appropriate contact.<br>• Maintain shared spaces such as the kitchen by keeping them orderly, refilling paper goods and utensils, and operating the dishwasher on scheduled days.<br>• Prepare and send scanned shipping or return labels to community locations on designated days and upon request to support invoice processing and equipment returns.<br>• Print marketing materials according to the weekly schedule and include them with outgoing Friday packages.<br>• Provide administrative assistance with monthly mailings, general office tasks, and special projects across the organization.
  • 2026-05-19T17:58:54Z
Tyler Munis ERP Analyst
  • Saint Petersburg, FL
  • onsite
  • Permanent / Full Time
  • 70000.00 - 85000.00 USD / Yearly
  • We are looking for a knowledgeable and detail-oriented ERP Analyst to manage and support Tyler Munis systems in Saint Petersburg, Florida. This role involves overseeing system functionality, ensuring seamless operations, and collaborating with stakeholders to optimize processes. The ideal candidate demonstrates technical expertise, strong problem-solving skills, and a commitment to delivering excellent service.<br><br>Responsibilities:<br>• Administer, configure, and maintain Tyler Munis ERP modules to ensure system reliability and performance.<br>• Perform system updates, patches, and upgrades while managing environment refreshes.<br>• Monitor system functionality, troubleshoot technical issues, and coordinate resolutions with Tyler Technologies.<br>• Manage user roles, permissions, security settings, and workflow configurations to maintain system integrity.<br>• Develop and maintain documentation for system configurations, procedures, and workflows.<br>• Provide Tier 2 and Tier 3 technical support to resolve functional and technical challenges.<br>• Collaborate with departments to analyze business needs, improve processes, and implement system enhancements.<br>• Support integration efforts between Tyler Munis and other systems, such as financial and document management platforms.<br>• Assist with report creation using tools like Crystal Reports and Munis reporting utilities.<br>• Participate in disaster recovery planning and testing for ERP systems.
  • 2026-04-22T15:13:51Z
Paralegal
  • Punta Gorda, FL
  • onsite
  • Permanent / Full Time
  • 60000.00 - 75000.00 USD / Yearly
  • <p>Probate Paralegal</p><p>Location: Southwest Florida</p><p>A well-established and highly respected law firm is seeking an experienced Probate Paralegal to join its team. This is a key, hands-on role supporting estate and trust administration matters, ideal for someone who thrives in a detail-oriented environment and enjoys working closely with clients through sensitive matters.</p><p><br></p><p>The Role</p><p>• Manage probate and estate administration matters from start to finish</p><p>• Draft and prepare probate filings and supporting legal documents</p><p>• Assist with asset collection, valuation, and distribution</p><p>• Track and manage creditor claims and deadlines</p><p>• Support preparation of estate tax filings, including IRS Form 706</p><p>• Communicate directly with clients, providing guidance throughout the process</p><p>• Work closely with attorneys to ensure smooth case progression</p><p><br></p><p>Schedule</p><p>• Monday–Friday, standard business hours (8:30am–5:00pm)</p><p>• 100% onsite</p><p><br></p><p>Compensation</p><p>• $60,000–$75,000 DOE (higher for strong 706 experience)</p><p>• Competitive benefits package</p><p><br></p><p>Ideal Background</p><p>• 3+ years of probate or estate administration experience</p><p>• Experience preparing IRS Form 706 strongly preferred (highly valued skill set)</p><p>• Strong organizational skills and attention to detail</p><p>• Ability to manage deadlines and work independently</p><p>• Professional, client-focused communication style</p><p>• Experience with fiduciary accounting is a plus</p><p><br></p><p>Benefits</p><p>• Medical, dental, and vision insurance</p><p>• 401(k) retirement plan</p><p>• Paid time off and holidays</p><p>• Continuing education and professional development support</p><p>• Stable, team-oriented work environment</p><p><br></p><p>Why Join</p><p>• Long-standing firm with exceptional employee retention</p><p>• Collaborative and supportive team culture</p><p>• Opportunity to specialize in a high-demand practice area</p><p>• Meaningful, client-facing work with real impact</p><p>• Stable environment with strong long-term career potential</p><p><br></p><p>To be considered for this opportunity, please submit your resume in confidence to Amanda Carrazana via LinkedIn.</p>
  • 2026-05-19T21:44:05Z
Cloud & Identity Administrator
  • Bradenton, FL
  • onsite
  • Temporary to Hire
  • 36.26 - 41.99 USD / Hourly
  • We are looking for a Cloud & Identity Administrator to support and strengthen core infrastructure services in Florida. This contract opportunity is ideal for a systems specialist who brings strong experience across identity platforms, Windows server environments, messaging systems, and cloud administration. The person in this role will help maintain secure, reliable operations while contributing to ongoing improvements in system performance, availability, and user support.<br><br>Responsibilities:<br>• Manage and support identity and access services across Active Directory, Microsoft Entra ID, and hybrid authentication environments.<br>• Administer Windows Server systems, ensuring servers remain patched, stable, secure, and operating efficiently.<br>• Oversee Microsoft Exchange environments, including both on-premises and Microsoft 365 services, to maintain dependable email functionality.<br>• Monitor infrastructure, hosted applications, and network-connected systems to identify issues early and restore service quickly when disruptions occur.<br>• Investigate system alerts, log activity, and performance data to troubleshoot outages, reduce recurring problems, and improve overall uptime.<br>• Deploy, configure, and maintain operating systems, server hardware, and related platform components in alignment with operational needs.<br>• Create and use PowerShell scripts to streamline administration, automate routine tasks, and improve consistency across support activities.<br>• Contribute to technology planning by assisting with hardware refreshes, software upgrades, and infrastructure enhancement initiatives.<br>• Provide organization-wide support for application updates and deliver technical assistance to users in a clear and practical manner.<br>• Participate in after-hours or weekend work when needed to complete maintenance, resolve incidents, or support critical systems.
  • 2026-05-07T15:58:47Z
Marketing & AI Specialist
  • Sarasota, FL
  • onsite
  • Permanent / Full Time
  • 60000.00 - 65000.00 USD / Yearly
  • <p>We are looking for a creative and tech-savvy Marketing & AI Specialist to join our team in Sarasota, Florida. This position blends hands-on marketing execution with the use of AI tools to strengthen brand visibility, streamline workflows, and support business growth. The ideal candidate brings strong communication skills, a practical understanding of digital channels, and the ability to manage multiple initiatives with confidence in a fast-moving services environment.</p><p><br></p><p>Responsibilities:</p><p>• Plan and deliver integrated marketing initiatives across online and offline channels to increase awareness and engagement</p><p>• Oversee website updates and social media activity to ensure messaging stays current, consistent, and aligned with brand goals</p><p>• Produce a range of promotional assets, including presentations, brochures, newsletters, and campaign content for internal and external audiences</p><p>• Partner with sales teams to support prospect outreach and develop marketing efforts that contribute to lead generation</p><p>• Track campaign results, interpret performance data, and summarize insights to guide future marketing decisions</p><p>• Evaluate and apply AI-enabled solutions that improve content development, automation, customer interaction, and operational efficiency</p><p>• Contribute to organization-wide AI adoption projects by helping identify use cases and support implementation efforts</p><p>• Organize trade shows, client-facing events, and vendor coordination to enhance market presence and business relationships</p><p>• Capture or coordinate visual content such as photos and videos when needed for campaigns and brand communications</p>
  • 2026-05-19T13:48:44Z
Senior Software Developer
  • Seffner, FL
  • onsite
  • Temporary to Hire
  • - USD / Hourly
  • <p>We are looking for a Senior Software Developer to join a fast-moving technology team. This contract opportunity with permanent potential is ideal for someone who enjoys building scalable backend services, creating responsive user experiences, and solving complex data flow challenges in a high-volume environment. The role focuses on developing modern applications that connect operational systems, handheld devices, and internal tools while helping drive reliable real-time performance across the business.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop event-driven services and APIs that support real-time inventory movement and warehouse transactions.</p><p>• Create backend applications in C# and .NET that extend core business capabilities and improve system performance.</p><p>• Build mobile-friendly interfaces for handheld scanning devices using Vue.js or comparable frontend technologies.</p><p>• Develop internal administrative applications and dashboards that provide clear visibility into operational activity.</p><p>• Investigate and resolve issues related to concurrency, synchronization, and data consistency in a busy warehouse setting.</p><p>• Manage code delivery through automated build and deployment pipelines using GitHub Actions and Azure-based services.</p><p>• Integrate modern applications with legacy and non-relational data sources to support ongoing platform modernization efforts.</p>
  • 2026-04-22T12:43:48Z
Project Manager
  • Tampa, FL
  • onsite
  • Permanent / Full Time
  • 65000.00 - 75000.00 USD / Yearly
  • Project Manager – Luxury Real Estate & Lifestyle Marketing<br><br><br><br>We’re thrilled to be working with a leading agency in the luxury real estate and lifestyle marketing space that’s seeking an experienced Project Manager to join their team. This is a fantastic opportunity to play a key role in shaping award‑winning brands and comprehensive campaigns for high‑profile development companies and lifestyle brands.<br><br><br><br>What You’ll Be Doing<br><br>Lead strategic and campaign planning for assigned clients, including research, analytics, competitive analysis, and development of traditional and digital strategies.<br>Collaborate cross‑functionally with creative, media, and project management teams to deliver innovative campaigns that drive awareness, traffic, and leads.<br>Oversee budgets, media plans, and timelines to ensure projects are delivered on time and exceed expectations.<br>Manage ongoing marketing plans—from digital tactics and analytics to overall project servicing.<br>Utilize workflow management systems to track initiatives and ensure smooth delivery of campaign elements.<br>Mentor and support team members and interns, fostering growth and collaboration.<br><br><br>What We’re Looking For<br><br>Agency experience is a must—you understand the pace, demands, and collaboration required in this environment.<br>Bachelor’s degree in Business, Advertising, Marketing, or Communications.<br>3+ years of project management experience in an agency or brand setting.<br>Strong knowledge of both traditional and digital marketing strategies.<br>Proficiency in Microsoft Office Suite, with solid spreadsheet and budgeting skills.<br>Excellent written and verbal communication abilities.<br>Highly organized, detail‑oriented, and able to juggle multiple priorities.<br>A team player and strong leader with experience managing direct reports.<br>Tech‑savvy and eager to leverage tools to increase efficiency.<br><br><br>Why You’ll Love It<br><br>Work with high‑profile clients in the luxury real estate and lifestyle space.<br>Be part of a creative, award‑winning team redefining advertising in the digital age.<br>Enjoy a collaborative culture that values innovation and initiative.<br>Competitive compensation and opportunities for professional growth.
  • 2026-05-13T14:04:11Z
Technical Support Rep
  • Sarasota, FL
  • onsite
  • Temporary to Hire
  • - USD / Hourly
  • We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement.<br><br>Responsibilities:<br>• Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns.<br>• Deliver post-implementation and post-sale training to help customers use products effectively and confidently.<br>• Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions.<br>• Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail.<br>• Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service.<br>• Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction.<br>• Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.<br>• Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management.<br>• Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy.<br>• Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
  • 2026-05-13T13:03:44Z