<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p>JOB DESCRIPTION</p><p>We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team on a Contract to permanent basis in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries to diagnose and resolve technical issues efficiently.</p><p>• Utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems.</p><p>• Deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism.</p><p>• Collaborate with team members to ensure seamless communication and problem resolution.</p><p>• Develop and maintain comprehensive documentation for technical processes and training purposes.</p><p>• Adapt to new technologies and procedures while continuously enhancing technical skills.</p><p>• Demonstrate reliability and consistency in handling customer support tasks.</p><p>• Provide accurate troubleshooting guidance and solutions over the phone in a call center environment.</p><p>• Assist with repairs and maintenance of mechanical equipment as needed.</p><p>• Uphold high standards of teamwork and a positive attitude in all interactions.</p>
<p>We are looking for a skilled Systems Administrator to join our team on a long-term 6 month contract basis in Tampa, Florida. In this role, you will play a key part in managing and maintaining IT systems, ensuring optimal performance, and providing exceptional support to internal users. This position offers an exciting opportunity to work with a range of technologies, including Active Directory, Windows Server, and Intune.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain Active Directory, ensuring seamless user account and group policy configurations.</p><p>• Oversee and support Windows Server environments, including installations, updates, and troubleshooting.</p><p>• Provide technical assistance for Windows 10 systems, resolving software and hardware issues as needed.</p><p>• Utilize Intune and other MDM technologies to manage and secure mobile devices within the organization.</p><p>• Collaborate with team members to deliver effective server support and ensure system reliability.</p><p>• Address service tickets, providing excellent customer service and timely resolutions to end-user issues.</p><p>• Perform routine system maintenance tasks, such as backups, updates, and performance monitoring.</p><p>• Assist in optimizing IT infrastructure by implementing best practices and identifying areas for improvement.</p><p>• Document technical procedures and maintain system records for reference and compliance.</p>
We are looking for an experienced Systems Administrator to join our team in Tampa, Florida. This contract-to-permanent position offers the opportunity to work with diverse clients ranging from small businesses to large enterprise networks. The role involves providing both remote and onsite technical support, managing advanced server environments, and leading technology projects.<br><br>Responsibilities:<br>• Monitor and maintain client networks, including servers, switches, routers, firewalls, and specialized equipment.<br>• Manage Microsoft server solutions, including on-premises and cloud-based environments, as well as Azure integrations and backup systems.<br>• Provide support for Microsoft 365 Business applications and Office 2021 or later.<br>• Lead or participate in technology projects to ensure successful implementation and client satisfaction.<br>• Collaborate with team members to share knowledge and develop effective solutions for technical challenges.<br>• Train end users on the proper use of computers, servers, and network resources.<br>• Offer recommendations to improve products and services based on client feedback and evolving needs.<br>• Perform physical tasks such as handling boxes and equipment as required.<br>• Assist with troubleshooting workstations, networks, and IP topology issues.
We are looking for an experienced ERP Integration Manager to oversee and optimize NetSuite applications for a hospitality-focused organization in Palmetto, Florida. This role requires a proactive individual who can streamline workflows, improve system performance, and collaborate with internal teams to enhance operational efficiency. The ideal candidate will have a strong technical background and a proven ability to manage system configurations and integrations.<br><br>Responsibilities:<br>• Administer and maintain the NetSuite platform, including user roles, permissions, custom forms, records, dashboards, and saved searches.<br>• Monitor system performance and collaborate with NetSuite support to troubleshoot and resolve technical issues.<br>• Design and implement automated workflows using SuiteFlow to enhance business processes, including approvals, notifications, and alerts.<br>• Collaborate with internal teams to gather and document functional and technical requirements, translating them into system configurations or specifications for developers.<br>• Develop and maintain customized reports, analytics, and dashboards to provide actionable insights, with a focus on Finance and Operations.<br>• Facilitate system integrations using APIs or middleware solutions, ensuring compliance with security and operational standards.<br>• Lead initiatives for system upgrades, module implementations, and enhancements, while evaluating third-party applications to meet project objectives.<br>• Provide training and create documentation to support end-users in maximizing system functionalities.<br>• Assist HR teams with tasks such as generating reports, updating system configurations, and managing settings.<br>• Act as a resource for handling escalations or providing backup support during absences.
