We are looking for an experienced Systems Administrator to join our team in Tampa, Florida. This contract-to-permanent position offers the opportunity to work with diverse clients ranging from small businesses to large enterprise networks. The role involves providing both remote and onsite technical support, managing advanced server environments, and leading technology projects.<br><br>Responsibilities:<br>• Monitor and maintain client networks, including servers, switches, routers, firewalls, and specialized equipment.<br>• Manage Microsoft server solutions, including on-premises and cloud-based environments, as well as Azure integrations and backup systems.<br>• Provide support for Microsoft 365 Business applications and Office 2021 or later.<br>• Lead or participate in technology projects to ensure successful implementation and client satisfaction.<br>• Collaborate with team members to share knowledge and develop effective solutions for technical challenges.<br>• Train end users on the proper use of computers, servers, and network resources.<br>• Offer recommendations to improve products and services based on client feedback and evolving needs.<br>• Perform physical tasks such as handling boxes and equipment as required.<br>• Assist with troubleshooting workstations, networks, and IP topology issues.
We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office.<br><br>Responsibilities:<br>• Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages.<br>• Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams.<br>• Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly.<br>• Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations.<br>• Collaborate with team members to ensure efficient workflows and adherence to business objectives.<br>• Monitor and report on team performance and customer satisfaction metrics.<br>• Assist with onboarding and training team members to maintain high service standards.<br>• Coordinate with management and stakeholders to meet organizational goals.<br>• Maintain business casual attire and uphold company values in all interactions.
<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p>Robert Half has a new opening for a Business Analyst with an P& C Insurance client of ours here in Tampa.</p><p>They are keying in on local candidates with PolicyCenter experience within Guidewire software.</p><p><br></p><p>Position kicks off IN-OFFICE during onboarding period, before becoming a HYBRID schedule thereafter.</p><p>Compensation ranges $90-110K depending on experience.</p><p><br></p><p><br></p><p><strong>TOP Skills/Experience Looking for:</strong></p><ul><li>Property & Casualty Insurance industry background (or Banking)</li><li>Experience w/ PolicyCenter and Guidewire Software</li></ul><p><br></p><p><strong>Responsibilities & Essential Duties:</strong></p><ul><li>Elicit and document detailed business requirements for systems necessary to administer policies in accordance with established rules, configurations, and guidelines.</li><li>Create and maintain documentation on system functionality.</li><li>Assist with development and execution of test cases to ensure system changes meet business requirements by partnering with Quality Analysts as needed.</li><li>Perform systems analysis and testing to identify and resolve application system problems.</li><li>Coordinate changes and ensure proper communication and demos to the business with internal departments such as Policy Administration, Customer Service, Finance as well as external customers.</li><li>Configure system changes and ensure they are implemented correctly.</li><li>Collaborate with Development team and other departments to ensure seamless integration and functionality of system changes.</li></ul>
We are looking for a Senior Financial Analyst to join our team in Tampa, Florida. This role is ideal for someone with a strong attention to detail and a solid background in financial analysis, reporting, and data visualization. The position offers a hybrid work schedule, with the opportunity to work in the office two days per week.<br><br>Responsibilities:<br>• Perform in-depth financial analysis, including variance analysis and financial modeling, to support business decision-making.<br>• Prepare and analyze monthly financial statements, ensuring accuracy and compliance with financial principles.<br>• Develop annual forecasts and budgets, utilizing advanced data mining techniques.<br>• Create and maintain dashboards using Power BI, Tableau, and Power Query to provide actionable insights.<br>• Collaborate with cross-functional teams to gather and analyze financial data for ad hoc reporting.<br>• Utilize Alteryx to automate workflows and streamline financial processes.<br>• Support month-end and quarter-end reporting, ensuring all deadlines are met.<br>• Provide recommendations for process improvements based on financial trends and analysis.<br>• Monitor key financial metrics to identify opportunities for cost optimization and revenue growth.
