We are looking for a skilled Customer Service Representative to join our team in Seminole, Florida. This contract position offers an excellent opportunity to engage with customers, resolve inquiries, and ensure satisfaction through effective communication and support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via email, phone, and other communication channels.<br>• Provide accurate information regarding products and services to address customer needs.<br>• Manage and resolve customer complaints efficiently, ensuring a positive outcome.<br>• Handle inbound calls, offering attentive and courteous assistance to callers.<br>• Maintain detailed records of customer interactions and transactions.<br>• Utilize multiple browsers and tools to efficiently navigate and resolve customer issues.<br>• Collaborate with team members to improve customer success strategies and procedures.<br>• Ensure high standards of customer service are consistently met.<br>• Identify opportunities to enhance the customer experience and share insights with the team.
We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as the primary point of contact for clients, guests, and staff, ensuring a positive experience and efficient service. Experience working in a medical, healthcare, or behavioral health setting is highly preferred. This is a contract-to-permanent position where you will play a critical role in supporting individuals seeking behavioral health services. <br> Responsibilities: • Act as the first point of contact by welcoming and assisting clients, staff, and guests in a friendly and detail oriented manner. • Manage appointment scheduling, confirmations, and follow-ups to ensure smooth client flow. • Handle client check-ins and check-outs, including collecting payments, issuing receipts, and balancing the cash drawer at the end of each shift. • Update client information accurately during check-in or check-out and maintain secure data entry practices. • Distribute and collect client satisfaction surveys to gather feedback. • Collaborate with clinical staff to ensure timely service delivery and address pending client issues. • Perform opening and closing procedures as assigned, ensuring a seamless start and end to each day. • Assist with distributing faxes and other administrative tasks as needed. • Respond effectively to upset or distressed clients, providing warm, empathetic customer service. • Travel to other locations as required, with mileage reimbursement provided.