20 results for Customer Service in Sarasota, FL

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the nonprofit industry, located in St. Petersburg, Florida. This role involves processing customer applications, maintaining customer records, and resolving inquiries in a timely manner. Responsibilities:• Accurately process customer credit applications to ensure efficient service• Maintain comprehensive and up-to-date customer credit records• Resolve customer inquiries promptly to maintain customer satisfaction• Monitor customer accounts to identify and address issues proactively• Handle both inbound and outbound calls in a detail oriented manner• Utilize Microsoft Excel and Word for data entry and email correspondence• Manage order entries accurately and efficiently• Schedule appointments as required, ensuring smooth operations• Provide exceptional customer service at all times• Contribute to a productive and positive call center environment

Customer service supervisor We are offering an exciting opportunity for a Customer Service Supervisor in Sarasota, Florida. As a part of our team, you will be overseeing a team dedicated to providing outstanding customer service in the manufacturing industry. You will handle customer service for larger accounts, manage your team, and partake in training and client meetings. Responsibilities• Oversee the customer service department and ensure the team delivers high-quality service to customers.• Manage customer service for larger accounts, ensuring their needs are met efficiently.• Train your team to enhance their skills and ensure they are up to date with the latest industry practices.• Attend client meetings to represent the company and interact with clients in person.• Handle growth transitions within the department, aiding in the transition from a small team to a larger one.• Work closely with the sales department to ensure alignment of goals and smooth functioning.• Use Microsoft Excel to maintain and analyze data for better decision making.• Implement strategies for improving customer service processes and procedures.• Maintain a detail oriented and professional demeanor when dealing with in-person customer service.• Foster a positive work environment that encourages teamwork and boosts employee morale. This is a permanent position that will pay up to $70,000 depending upon experience. Please apply to Jane Gearhart if interested!

Dispatcher We are offering a permanent employment opportunity in the manufacturing industry located in Thonotosassa, Florida, 33592, United States. The role we are seeking is a Dispatcher, where you will play a crucial part in our operations, handling customer service calls, utilizing dispatching systems, and coordinating with various stakeholders. Responsibilities: • Handle incoming customer service calls and make outgoing calls as necessary. • Utilize dispatching systems to manage service requests and coordinate with service providers. • Troubleshoot equipment errors reported by customers and create tickets for unresolved issues. • Process requests for parts, removals, new customers, and customer changes. • Coordinate with Technicians, Supervisors, and Sales teams to address customer needs. • Use Microsoft Excel and Microsoft Outlook effectively to manage tasks and communication. • Handle a large volume of email communications efficiently. • Demonstrate initiative and the ability to work both in a team and independently. • Manage multiple tasks simultaneously, showcasing your multitasking abilities. • Ensure reliable transportation for on-call duties as required.

Administrative Assistant We are in search of an Administrative Assistant to be a part of our team. The role will involve a variety of tasks in the administrative field, with an emphasis on data entry and customer support. This opportunity is based in Tampa, Florida, and offers a long term contract employment opportunity. Responsibilities: • Provide top-notch customer service, handling inquiries and issues promptly • Manage high volume data entry tasks with precision • Assist in the creation of employee badges and maintain up-to-date employee records • Carry out email correspondence professionally and timely • Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for various tasks • Schedule appointments and manage calendars efficiently • Ensure proper document management and perform scanning tasks as required • Learn and adapt to new systems quickly, demonstrating tech-savviness • Undertake repetitive administrative tasks as needed.

Administrative Assistant We are offering a part-time permanent employment opportunity for an Administrative Assistant in Tampa, Florida. The role involves a variety of administrative tasks in the restoration construction industry. Responsibilities:• Managing customer inquiries and ensuring effective communication• Accurately entering data related to projects into Google Drive • Handling a minimal amount of inbound calls and corresponding via email• Obtaining Purchase Order numbers from clients once jobs are completed • Filing receipts and maintaining organized records • Utilizing Microsoft Office Suite for various tasks • Scheduling appointments and coordinating schedules• Providing excellent customer service and maintaining detail oriented relationships with clients• Ensuring the accuracy and efficiency of customer credit applications• Monitoring customer accounts and taking necessary actions.

Email Marketing Specialist Robert Half has a brand new opening for an Email Marketing Specialist with a top client of ours based here in Clearwater, FL.This is an ongoing contract, (20-35 hrs/week) with potential to roll over full-time/permanently. Compensation ranges $26-31/hour depending on experience.Strong preference for someone local to Tampa Bay area with the ability to be HYBRID - these candidates will be prioritized* Interviews are actively being scheduled - Apply NOW! Top Skills/Experience Needed:<ul><li>2-3 years+ of hands-on experience managing and deploying emails through Salesforce Marketing Cloud</li><li>Direct marketing/multi-channel, implementation of email marketing campaigns</li><li>Experience in editing HTML or working with complex filter designer logic</li></ul>Job Purpose:<ul><li>Will be responsible for implementing and deploying client email marketing campaigns.</li><li>Employ solid time management skills, high attention to detail, client service experience, strong marketing knowledge, and have 2-3 years of hands-on experience managing and deploying emails through Salesforce Marketing Cloud. </li><li>Will work directly with the team to manage successful email campaign implementation while managing a high level of quality control. </li></ul>Key responsibilities and accountabilities: <ul><li>Email Marketing and List Management Support </li><li>Serve as primary contact for designated email campaigns to internal teams </li><li>An agency email team member that executes all aspects of the entire email project development and ensures the delivery of high-quality creative product standards </li><li>A member of the implementation team to execute email marketing projects and campaigns from conception through deployment </li><li>Ensure overall client satisfaction through timely and accurate execution of all email marketing campaigns/projects, client customer service issues, client program errors and frequent status communications </li><li>Schedule and track campaign deployments </li><li>Maintain email campaign process documentation </li><li>Maintain email standards including opt-in/out processes, email size, HTML, format, etc. </li><li>Manages 3rd party technical support pertaining to email </li><li>Participates in strategy discussions, weekly client calls, and client presentations </li><li>Assist in pulling data for client reports</li></ul>

Sales Support Specialist We are seeking a Sales Support Specialist to join our team in the healthcare and social assistance industry, based in Clearwater, Florida. As a Sales Support Specialist, your primary role will be to process and manage customer orders, maintain communication with customers, and provide support to the sales team. This role offers a contract to permanent employment opportunity. Responsibilities: • Ensure effective communication with customers, addressing their inquiries and ensuring their satisfaction. • Accurately process and log customer orders, ensuring efficiency and accuracy. • Assist the sales team by making outbound calls to customers regarding specific issues or sales/marketing promotions. • Troubleshoot and resolve any issues related to orders and deliveries. • Handle inbound calls from the sales team regarding product inquiries, returns, quotes, and other customer-related inquiries. • Generate proposals and process quotes on behalf of the sales managers, ensuring accurate and timely delivery to customers. • Utilize your skills in sales support, logistics, and supply chain logistics to efficiently manage purchase orders and invoice entries.

Administrative Assistant We are searching for an Administrative Assistant in Bradenton, Florida, who will play a crucial role in supporting our team! Responsibilities• Handle client inquiries, both via phone and email, and escalate to relevant personnel as necessary• Open new client accounts in the portal and gather necessary documents from clients• Screen incoming phone calls from clients and salespeople, and direct them to the appropriate parties• Maintain and manage client files, ensuring all information is up-to-date and accurate• Draft and send quarterly letters and Word documents to clients• Regularly update mailing lists and prepare envelopes with mailing names and addresses using Outlook• Order and manage office supplies as needed• Perform data entry tasks with precision and attention to detail• Ensure all confidential client information is handled with utmost care and discretion.

Recruiting Manager As a Recruiting Manager, your responsibilities will include developing and growing a client base and new business opportunities, introducing our services via video, telephone and in-person meetings with new and existing clients to expand the utilization of our services; recruiting, evaluating and placing finance and accounting professionals in full-time positions with our clients; delivering outstanding customer service to both clients and candidates; providing consistent communication and career guidance to candidates; participating in industry trade associations to increase our presence within the local finance and accounting community. Qualifications:<ul><li>A business related degree, ideally in finance or accounting. </li><li>2+ years’ of experience in public/industry accounting/finance and/or successful permanent placement recruiting experience required.</li><li>Successful candidates will have a proven track record of success, excellent communication skills and a high sense of urgency.</li><li>The ability to leverage finance and accounting experience to manage and grow the business.</li></ul>This is a permanent position located in Tampa, FL. There is a base salary plus monthly commission. Please apply to Jane Gearhart if interested!

Attorney/Lawyer We are offering an exciting opportunity for an Attorney/Lawyer in Tampa, Florida. This role is pivotal in our team, focusing on plaintiff advocacy within the realm of catastrophic personal injury cases, product liability, and medical malpractice. The successful candidate will be instrumental in defending depositions, engaging in motion practice, and conducting trial work. This role offers a unique opportunity to handle a variety of cases and work with different case management software. Would consider a recent Florida bared attorney with an interest in this sector of law. Please send your resume for consideration to Stacey Lyons via LinkedIn. Responsibilities:• Advocate for plaintiffs in catastrophic personal injury, product liability, and medical malpractice cases• Leverage 3M and Adobe Acrobat to manage cases and documents effectively• Conduct thorough research and prepare briefings for various cases• Defend clients during depositions, ensuring their interests are well represented• Engage in motion practice, drafting and submitting necessary legal motions• Handle claim administration and complaint resolution, maintaining an excellent level of customer service• Utilize case management software to keep track of all case details and updates• Participate in trial work, providing robust representation for our clients• Manage a range of cases, including mass tort cases such as those involving Johnson and Johnson• Ensure all customer credit applications and records are processed and maintained accurately and efficiently.

Sr. Business Analyst We are offering a long term contract employment opportunity for a Sr. Business Analyst in Tampa, Florida. In this role, you will be a key player in the integration of new API systems with various vendors, focusing on specific software integrations. You will also be utilizing JIRA in a customized environment to manage project tasks and workflows. Your role will also include developing workflow documentation and visual presentations using Vizio and collaborating with a project team that operates on Monday.com, with significant use of Project for planning and tracking. Responsibilities: • Lead the integration process of new API systems with various vendors, focusing on specialized software integrations. • Utilize Atlassian Jira in a bespoke environment to manage and oversee project tasks and workflows. • Mentor your team of Business Analysts, fostering a collaborative and supportive work environment. • Create detailed workflow documentation and visual presentations utilizing Vizio. • Collaborate with the project team, promoting efficient use of Monday.com and Project for planning and tracking purposes. • Ensure the accuracy and efficiency of system integrations. • Use your knowledge of Agile Scrum methodologies to drive the project forward. • Oversee the management of customer credit applications and maintain accurate customer credit records. • Resolve any customer inquiries and monitor customer accounts, taking appropriate action when necessary.

Paralegal We are seeking a highly organized and detail-oriented Paralegal to support our General Counsel legal team in a fast-paced environment for a client located in Tampa, Florida. This role involves legal intake, file organization, research, drafting, templating, billing, calendaring, and client communications. The ideal candidate will have a strong understanding of legal procedures, excellent research and writing skills, and the ability to manage multiple tasks efficiently. Please send your resume to Stacey Lyons via LinkedIn for consideration. Key Responsibilities 1. Legal Intake & Client Communication • Conduct initial client intake, gather necessary information, and assess legal needs. • Communicate with clients to provide case updates and request additional details or documentation. • Maintain professional and timely client interactions via phone and email.2. File Organization & Document Management • Organize, maintain, and update physical and electronic case files. • Ensure all legal documents are properly labeled, stored, and accessible. • Manage version control of legal drafts and finalized agreements. 3. Legal Research & Drafting • Conduct legal research on statutes, case law, and regulations to support attorneys. • Prepare memos, case summaries, and legal briefs as needed. • Assist in drafting and reviewing contracts, pleadings, and corporate documents. • Maintain and update legal templates for efficiency. 4. Calendaring & Case Management • Manage deadlines, hearings, and appointments for the legal team. • Coordinate court filings, case deadlines, and reminders. • Assist in preparing attorneys for client meetings and court appearances. 5. Billing & Administrative Support • Track billable hours and assist with client invoicing. • Ensure proper time entry and documentation of legal work. • Assist with administrative tasks, including scheduling and office organization.

Sr Data Analyst (Sales Planning Analytics) Robert Half has a new opening for a Sr Data Analyst w/ Sales Planning Analytics experience, for a client of ours here in Tampa, FL.Position is full-time hours, on-site in their Tampa office (33614). Compensation ranging $80-100K depending on experience.Interviews are actively being scheduled - Apply NOW! Top Skills/Experience Looking For:<ul><li>SAP Analytics/sales reports and modeling</li><li>Change Implementation (have had to influence people to make changes)</li><li>Proficiency working in Excel</li><li>This candidate will be working with the commercial sales team to drive numbers and help with the incoming volume</li></ul> Position Description:The Sr. Analyst, Sales Planning & Analytics will be the analytical lead responsible for coordinating robust strategies for their assigned sales channels and product portfolios. This role will partner closely with the Commercial Sales team to develop sound business solutions that will drive sales growth and increased profitability through the use of internal and external volume analysis. Key elements of the role include consolidating and translating numbers into information that helps the company make better decisions. Will work closely with a variety of people within the business inclusive of Sales, IT, Finance, Supply Chain, and Strategy. Essential Functions:<ul><li> Partner with Commercial team to provide strategic recommendations, in-depth market analysis, and volume/market pricing projections for new product efforts.</li><li> Work closely with various cross functional departments to assess the impact of market trends, competitive dynamics, and supply chain/operational constraints on market demand and pricing.</li><li> Work with Supply Chain to understand plant capabilities and constraints to assess the impact on forecasts and opportunities as well as potential alternatives for the customer.</li><li> Work with Product Development and Procurement to understand the ingredients needed for each product, all relevant constraints, and potential alternatives for the customer.</li><li> Adhere to company's structures, capabilities, and processes based on insights from internal and external sources including, but not limited to, competitive dynamics, market trends, customer research, commodity trends, and operational information.</li><li> Support new product efforts through in-depth market analysis and modeling for new products / new customers.</li><li> Partner with all levels of management in driving solutions to enhance product performance.</li><li> Make formal and informal presentations on customer and product strategies, and provide key insights and recommendations.</li><li> Analyze volume, mix and pricing changes within their assigned sales channel and key categories. Summarize trends with respect to performance vs Prior Year, forecast, plan, and work with FP& A and the Commercial team to accurately reflect those trends into the Budget/Forecast.</li></ul>

EHR/EMR Systems Consultant Robert Half has a brand new opening for a Healthcare IT/EHR/EMR Systems Consultant with a client of ours in Venice, FL.Position is on-site in their Venice office. Temporary contract position - length is open, from a few weeks to a few months.Pay is very flexible, ranging between $60-90+/hour all depending on amount of experience. Summary:This Healthcare IT/EHR/EMR Systems Consultant’s role spearheads the coordination and implementation of technical interfaces, supporting a large healthcare client. Key requirements include providing support to team members in managing complex vendor integration activities, coordinating resources across multiple teams, communicating effectively with key client personnel, and achieving mandated metric targets. Successful candidates must be familiar with healthcare systems and integration technologies, resolve issues quickly, make technical and business recommendations that fit customer needs, and deliver appropriate solutions in a timely, professional manner. Essential Duties and Responsibilities:<ul><li>Effectively plan workforce needs and deploy resources in a manner necessary to achieve targets </li><li>Develop cross-functional working relationships, driving effective communication at all levels </li><li>Manage and meet performance targets for Quality Assurance and Project Delivery Timeliness </li><li>Review daily analytics of team performance and identification of key areas of improvement </li><li>Communicate strategic direction or course correction in order to ensure quality metrics are met </li><li>Ensure that organization is on a path of continuous improvement in both quality and efficiency measures </li><li>Liaison for client, among other parties, to gather information and resolve issues quickly </li><li>Provide IT leadership and IT guidance to our client’s Executive team critical and key performance indicators and metrics </li><li>Monitor both lead and agent progress against internal and external objectives </li><li>Continuous review of company training program; make adjustments as needed to stay in sync with business changes </li></ul>

Software Developer We are offering a permanent employment opportunity for a Software Developer in Sarasota, Florida. This position involves working both independently and as a project lead, providing software support and development, and managing web and third-party applications. The selected individual will also be expected to provide on-call technical support outside of regular office hours. This position is almost fully remote for the meantime and then will go to a few days onsite. Responsibilities:• Lead projects involving software and hardware upgrades, ensuring progress is communicated and obstacles are addressed.• Evaluate technical opportunities between partnering agencies to enhance sharing of services and resources.• Develop and maintain Microsoft SQL Server Database, Tables, Views, Stored Procedures, and SSIS packages.• Create and maintain in-house web applications using ASP.NET, ASP.NET MVC, Microsoft SQL, XML, ASP, JavaScript, AJAX in a Microsoft Windows environment.• Act as a liaison for users, prioritizing and resolving issues in collaboration with internal staff and external vendors.• Assist in the specification, installation, testing, and support of new versions of operating systems and other software related to supported applications.• Participate in technical designs to ensure compliance with business requirements and technical specs.• Provide training to customers and other detail oriented staff on the use of new systems and applications.• Develop and maintain documentation for customers, partners, and other detail oriented staff.• Attend training classes, conferences, seminars, and workshops to expand knowledge in system analysis, design, and other applicable skills.

Accounts Payable Clerk We are looking to permanently appoint an Accounts Payable Clerk in Lakewood Ranch, Florida. This role is pivotal in managing and maintaining our financial records and ensuring customer inquiries are resolved promptly. Responsibilities:• Accurate processing and coding of invoices• Manage and track vendor contracts• Support Contract Administrator with relevant tasks• Handle data entry tasks with precision• Ensure proper account reconciliation is performed• Oversee the process of lien releases• Carry out check runs to ensure timely payments• Maintain and update Accounts Payable records regularly• Process customer credit applications efficiently. This is a permanent position. If you are interested, please reach out to Zoe Slater directly.

Collections Specialist We are seeking a B2B Collections Specialist to join our dynamic team in the Manufacturing industry, based in Riverview, Florida. As a Collections Specialist, your primary focus will be to manage the collections process, maintain customer records, and handle high volumes of invoices. This role offers a contract to permanent employment opportunity. Responsibilities:• Manage a large portfolio of customer accounts, ensuring all collections processes are followed• Handle high volume collections, maintaining accuracy and efficiency• Proactively reach out to clients who are 0-120 days past due via calls and emails• Administer billing functions and handle inbound calls as required• Perform claim administration and accounts receivable tasks• Ensure accuracy and completeness of all customer credit records• Maintain a flexible work schedule between 7:30-5, with variations in lunch timings.

Paralegal We are in search of a Paralegal to join our team in St. Petersburg, Florida. As part of our legal department, you will be expected to conduct exhaustive legal research, manage client information, draft legal documents, and prepare cases for court hearings. This role also includes administrative tasks such as handling phone calls as needed. Responsibilities: • Conduct comprehensive legal research related to family law matters • Manage client information effectively using Case Management Software • Draft legal documents pertaining to divorce, child custody, child support, and spousal support • Organize financial records meticulously for easy reference • Prepare cases thoroughly for court hearings, ensuring all necessary documents and information are in order • Handle administrative tasks as required, including answering phone calls and managing calendars • Ensure timely communication with clients, keeping them informed about their case status • Utilize legal software like Aderant, Adobe Acrobat, and Clio for various tasks • Administer claims and manage billing functions using CompuLaw • Brief legal teams regularly on case developments and updates.

Receptionist We are in search of a detail-oriented Receptionist to join our team in Sarasota, Florida, United States. In this role, you will be the first point of contact for our clients and staff, manage office supplies, handle inquiries over the phone, and assist in administrative duties to support the smooth running of our office. Responsibilities: • Acting as the first point of contact by welcoming and directing guests who visit the office.• Handling inbound phone calls, taking detailed notes, and directing them to the appropriate personnel.• Ensuring accurate and timely entry and processing of invoices into the system.• Managing and maintaining office inventory by placing orders for office supplies as and when required.• Processing expense reports and ensuring all expenses are accounted for and approved.• Providing general administrative support to ensure efficient operation of the office.

Systems Administrator Robert Half has a new opening for a Systems Administrator for a temporary contract/project with a local client in Clearwater, FLProject length is open - will be determined during discovery call with their hiring manager. (they are open to remote if local, will also be determined on discovery call)Compensation is in the $50-60+/hour range depending on experience.They are looking to schedule calls with candidates ASAP - Apply NOW! Top Skills/Experience Looking For:<ul><li>Experience in System Administration, PACS/DICOM support, Healthcare IT</li><li>Strong knowledge of PACS systems, DICOM protocols, and medical imaging workflows</li><li>Familiarity with AWS cloud environment and ability to troubleshoot network connectivity issues</li></ul>Job Description:We are seeking an experienced System Administrator with expertise in PACS/DICOM image transfers, cloud connectivity, and on-prem server troubleshooting. The role involves diagnosing and resolving an issue where a medical office’s on-prem PACS server in Clearwater, FL, is not receiving X-ray images from a cloud-based PACS system hosted on AWS. The provider successfully uploads images, but they fail to arrive. Key Responsibilities:<ul><li>Diagnose and resolve issues with PACS/DICOM image transfers from AWS to an on-prem server.</li><li>Analyze network configurations, firewalls, VPNs, and security settings to ensure proper connectivity.</li><li>Work with PACS vendors and cloud providers to identify and fix data transmission failures.</li><li>Verify that server settings, storage, and DICOM listeners are correctly configured.</li><li>Troubleshoot AWS security group rules, firewall settings, and port forwarding to enable seamless transfers.</li><li>Monitor system logs to pinpoint where failures occur and implement solutions.</li><li>Ensure compliance with HIPAA and medical data security best practices.</li></ul>