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3 results for Customer Service in Sarasota, FL
- Saint Petersburg, FL
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- Client Services Representative – Mental Health Services $18/hour | permanent <br> Medical field experience required. <br> We are seeking compassionate, detail oriented, and customer-focused individuals to join a long-standing behavioral health organization serving the community for nearly 80 years. This role is ideal for someone with a medical or healthcare background who is comfortable working in a fast-paced, high-volume environment supporting individuals seeking mental health services. Candidates must be flexible to provide coverage at multiple office locations throughout the county as needed. Mileage reimbursement is provided for travel during the workday. Schedule Options <br> Opener Shift (5 openings) Monday–Friday: 7:30 AM – 4:30 PM Closer Shift (4 openings) Monday–Thursday: 10:00 AM – 7:00 PM Friday: 8:00 AM – 5:00 PM <br> Position Overview This role serves as the first point of contact for clients, guests, and staff entering the facility or calling for assistance. Many individuals seeking services may be experiencing difficult or emotional situations, so we are looking for candidates who are warm, patient, empathetic, and able to remain calm under pressure. <br> Job Responsibilities Welcome and check in clients, guests, and staff in a friendly and detail oriented manner Answer incoming calls and direct calls appropriately Schedule, confirm, and follow up on appointments Make outbound calls to clients regarding appointments and messages Collect payments, issue receipts, and balance cash drawer Update client information accurately in the system Support clinical staff to maintain smooth client flow throughout the day Assist with follow-up on pending client concerns or issues Distribute and collect client satisfaction surveys Complete data entry and documentation within Avatar system Perform opening and closing procedures as assigned Provide coverage at additional locations when needed
- 2026-05-27T00:00:00Z
- Clearwater, FL
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.</p><p>• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.</p><p>• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.</p><p>• Document customer interactions accurately and complete required order entry or account updates in internal systems.</p><p>• Provide timely follow-up to customers to keep claim payment discussions moving forward.</p><p>• Deliver a high standard of service in a call center environment while balancing empathy, accuracy, and efficiency.</p><p>• Communicate complex payment information in a way that is easy for customers to understand.</p><p>• Participate in a half-day working interview as part of the hiring process.</p>
- 2026-05-28T00:00:00Z
- Saint Petersburg, FL
- onsite
- Temporary to Hire
- 18 - 18 USD / Hourly
- We are looking for a compassionate Customer Service Representative to serve as the first point of contact for clients seeking behavioral health support in Florida. This contract opportunity with permanent potential is ideal for someone who can create a welcoming experience, remain calm in sensitive situations, and provide thoughtful assistance to individuals who may be facing difficult personal circumstances. The person in this role will help coordinate front-desk activities, support appointment scheduling, and ensure client information is handled accurately and professionally across outpatient service locations.<br><br>Responsibilities:<br>• Welcome clients, visitors, and staff in a respectful and reassuring manner while creating a positive front-desk experience.<br>• Manage check-in and check-out activities efficiently, ensuring records are accurate and services move forward without unnecessary delays.<br>• Receive client payments, provide receipts, and reconcile the cash drawer at the end of the shift.<br>• Maintain and update client demographic and account details during arrival or departure as needed.<br>• Arrange appointments for clients and providers and help keep calendars organized across assigned service areas.<br>• Place reminder and follow-up calls related to upcoming visits and missed appointments.<br>• Coordinate with clinical teams to support smooth client flow throughout the day and address pending service concerns.<br>• Handle administrative support tasks such as routing incoming faxes, completing opening or closing duties, distributing satisfaction surveys, and entering information accurately into agency systems.<br>• Travel to other nearby service locations when coverage is needed, with mileage reimbursement provided for mid-day site changes.
- 2026-05-27T00:00:00Z