<p>We're seeking a <strong>Lead IT Technician</strong> to join our client's team and provide superior IT support and leadership. If you're a skilled technician with excellent leadership and technical expertise, this position offers an exciting opportunity to manage a team while ensuring smooth IT operations.</p><p> </p><p><strong>Key Responsibilities</strong></p><p> </p><ul><li>Oversee and guide a team of IT Support Technicians, providing training, prioritizing tasks, and ensuring adherence to organizational and legal standards.</li><li>Act as the primary escalation point for complex or unresolved IT support issues, assisting your team in problem resolution.</li><li>Manage the Help Desk ticketing system, including tracking, prioritizing, and resolving tickets, and conducting root-cause analysis for recurring issues.</li><li>Design, deploy, and manage computer images and software, ensuring compliance with software licensing agreements.</li><li>Coordinate technical support for events, including setup of audio/visual and video-conferencing equipment.</li><li>Install, maintain, patch, and upgrade computer systems and applications, while ensuring compatibility with the network.</li><li>Collaborate with staff to establish standards for IT support services, with a focus on efficiency and user satisfaction.</li><li>Maintain inventory and manage asset tracking for hardware and software, including overseeing upgrades and replacements.</li><li>Contribute recommendations for new hardware/software acquisitions and assist in purchasing processes.</li><li>Document configurations, user instructions, and workflows for organizational and end-user reference.</li><li>Stay informed on emerging technologies and best practices, ensuring cutting-edge solutions for the organization.</li><li>Assist with special IT projects spanning multiple departments or impacting the entire institution.</li></ul><p> </p><p><strong>Supervisory Responsibilities</strong></p><p> </p><ul><li>Supervise, mentor, and support a team of IT Support Technicians.</li><li>Provide input to the IT Director regarding team performance and professional development.</li></ul>
<p>We are looking for a skilled Helpdesk Support Analyst to join our team in Petaluma, California. In this long-term contract role, you will be responsible for providing technical support to ensure the smooth operation of desktop systems and applications. As part of a non-profit organization, you will contribute to maintaining an efficient and secure IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for desktop hardware, software, and peripherals to resolve user issues effectively.</p><p>• Manage Active Directory tasks, including user account setup and maintenance.</p><p>• Install, configure, and troubleshoot Windows 10 operating systems and applications.</p><p>• Perform desktop imaging and ensure systems are properly prepared for deployment.</p><p>• Assist in managing Okta authentication and access control systems.</p><p>• Utilize ticketing systems to track, prioritize, and resolve service desk tickets.</p><p>• Support users with Office 365 applications and address any related concerns.</p><p>• Conduct regular maintenance and updates for workstations to ensure optimal performance.</p><p>• Collaborate with team members to improve support processes and enhance user experience.</p><p>• Address technical issues promptly to minimize disruptions in daily operations.</p>
<p>We are looking for a highly experienced interim Chief Information Officer (CIO) to lead a critical evaluation of IT systems and operations within a higher education environment. This contract position requires a strategic leader who can identify inefficiencies, recommend cost-effective solutions, and oversee the implementation of optimized IT systems. This is a remote position and offers a unique opportunity to collaborate with both internal teams and external vendors to drive transformative improvements in technology and operations.</p><p><br></p><p>Responsibilities:</p><p>• Conduct a comprehensive assessment of IT systems, including payroll, enterprise software, and technology infrastructure, within a higher education organization.</p><p>• Identify redundancies and inefficiencies in the current technology stack and propose cost-saving measures.</p><p>• Provide detailed recommendations for modernizing and streamlining IT operations to enhance functionality and reduce costs.</p><p>• Perform cost evaluations and analyses of existing systems, focusing on overlap and operational redundancies.</p><p>• Collaborate with internal IT teams and external vendors to implement recommended changes effectively.</p><p>• Manage the evaluation project within tight deadlines, ensuring decisions are delivered by the set timeline.</p><p>• Work closely with stakeholders to optimize and streamline systems such as Moodle, Microsoft 365, Windows, Ellucian Colleague, and Oracle.</p><p>• Oversee the implementation and optimization of recommended IT solutions over several months.</p><p>• Ensure seamless communication and collaboration across cross-functional teams during the project.</p><p>• Provide strategic leadership to ensure IT systems align with organizational goals and long-term sustainability.</p>
We are looking for a skilled Help Desk Analyst I to join our team in San Francisco, California. In this role, you will provide Tier 1 IT support, assisting users with technical issues and ensuring smooth operation of software and hardware systems. This is a long-term contract position, offering an excellent opportunity to grow your expertise in IT support and customer service.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and provide technical assistance for hardware, software, and system issues.<br>• Troubleshoot and resolve problems related to computer components, internal architectures, and external peripherals.<br>• Manage and support virtual meetings and live streaming platforms, ensuring smooth operation and user satisfaction.<br>• Escalate complex technical issues to higher-level support when necessary, ensuring quick resolution.<br>• Utilize ticketing systems to track, prioritize, and document user requests and resolutions.<br>• Administer and troubleshoot software suites, including Google Workspace, enterprise password managers, and productivity applications.<br>• Deliver exceptional customer service while maintaining a meticulous and solution-oriented approach.<br>• Collaborate with team members to improve support processes and enhance user experience.<br>• Maintain knowledge of IT trends and tools to continuously improve support capabilities.<br>• Provide guidance and training to users on various IT systems and applications.
<p>Our Oakland, CA banking client is seeking an IT Support Specialist to join their team. In this role, you will ensure efficient operation of network, computer, and telecommunication resources with a strong focus on customer service. Responsibilities include installing and maintaining hardware/software, updating mobile device policies, performing preventative maintenance, user access management, troubleshooting, backup procedures, IT audit support, and providing after-hours support as needed.</p><p><br></p><p>This role is 5 days a week onsite in Oakland, CA.</p>
