3 results for Communications Manager in Santa Rosa, CA

Customer Service Manager

Dixon, CA
onsite
Contract / Temporary to Hire
40 - 55 USD / Hourly
Job SummaryPermanent Hire OpportunityThis position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.<ul><li>Sales Partner Management: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
2026-02-06T00:00:00Z

Operations Manager

Petaluma, CA
onsite
Permanent
90000 - 120000 USD / Yearly
We are looking for a dynamic and detail-oriented Operations Manager to oversee and optimize the operational processes of our organization. In this role, you will manage inventory planning, logistics, and distributor relations to ensure smooth workflows and timely delivery of goods. Based in Petaluma, California, this position offers an opportunity to contribute to a collaborative team environment and drive operational excellence. Responsibilities: • Manage inventory planning and monitor supply chain performance to address delays, shortages, and quality concerns. • Supervise inbound logistics, including freight costs, customs clearance, warehousing, and transportation. • Collaborate with third-party logistics providers to ensure accurate receiving, storage, and distribution of inventory. • Maintain strong relationships with distributors, ensuring compliance with service levels and operational requirements. • Oversee inventory levels and demand forecasting to prevent stockouts and overstock situations. • Ensure smooth order management processes for timely and accurate fulfillment. • Utilize operational systems to track inventory, order flow, and generate reports while ensuring data integrity. • Develop and monitor key performance indicators to measure and improve production, logistics, and fulfillment efficiency. • Troubleshoot and resolve any operational or system-related issues affecting distributors or inventory. • Implement workflow optimizations to enhance cost-effectiveness and reliability.
2026-02-12T00:00:00Z

Brand Manager

San Francisco, CA
onsite
Permanent
90000 - 120000 USD / Yearly
We are looking for an innovative and detail-oriented Brand Marketing Manager to lead creative strategies and ensure operational excellence across marketing and business development initiatives. This role requires a dynamic individual who can seamlessly manage proposal preparation, presentation materials, and graphic design while collaborating to execute impactful marketing campaigns. Responsibilities:• Lead and oversee internal business development efforts, ensuring timely delivery of proposals, presentations, and client-facing materials.• Organize and maintain a comprehensive library of templates, resumes, project pages, images, and firm materials for efficient proposal creation.• Coordinate contributions from design staff to meet deadlines and produce high-quality deliverables.• Develop and implement strategies to strengthen client relationships and expand clientele.• Design and produce marketing collateral, including social media content, newsletters, brochures, and website updates.• Plan and execute award submissions, ensuring all materials meet industry standards.• Manage project photography, from scheduling shoots to selecting final images for promotional use.
2026-02-24T00:00:00Z