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17 results for Systems Engineer Iii Cloud Infrastructure in San Ramon, CA

Senior Systems Engineer
  • Oakland, CA
  • onsite
  • Contract / Temporary to Hire
  • 65.00 - 75.00 USD / Hourly
  • <p>Our client is seeking a Senior Systems Engineer to design, implement, and maintain essential IT infrastructure. This position is ideal for an experienced and hands-on professional with expertise in Microsoft technologies and network security - and telephony systems experience and AI integrations experience are preferred.</p><p> </p><p>This is a contract-to-hire role, and is onsite 5 days a week in Oakland, CA.</p><p> </p><p>Key Responsibilities:</p><p><strong>-</strong>Serve as technical escalation for complex IT infrastructure issues.</p><p>-Design, deploy, and optimize IT systems, ensuring security and reliability.</p><p>-Manage enterprise applications, virtual environments, and networks.</p><p>-Oversee telephony systems, including AI-enabled integrations.</p><p>-Drive security management protocols and best practices.</p><p>-Mentor team members and collaborate across departments.</p>
  • 2025-10-01T20:28:54Z
Senior Systems Engineer
  • San Francisco, CA
  • onsite
  • Permanent
  • 160000.00 - 170000.00 USD / Yearly
  • We are looking for an experienced Systems Engineer to oversee and enhance the performance, security, and scalability of IT infrastructures across corporate and client environments. This role encompasses managing on-premises systems, cloud platforms like Microsoft 365 and Azure, as well as network operations. The ideal candidate will bring a proactive approach to ensuring the reliability and security of critical systems while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Oversee and maintain network infrastructure for corporate and client operations, including Microsoft 365, Azure Active Directory, and Active Directory environments.<br>• Manage security solutions such as firewalls (Palo Alto), endpoint protection tools, and mobile device management platforms.<br>• Lead the planning and execution of infrastructure projects, upgrades, and new implementations to align with organizational goals.<br>• Provide expert-level technical support for desktops, servers, mobile devices, and telecom systems.<br>• Maintain accurate and up-to-date system documentation, software inventories, and patch management processes.<br>• Work closely with third-party vendors and internal teams to ensure secure and efficient IT operations.<br>• Offer high-level technical support to executives and participate in an on-call rotation for after-hours support.<br>• Travel occasionally to client locations to assist with network installations, troubleshooting, and project management.
  • 2025-10-20T23:18:42Z
Senior Systems Engineer
  • Oakland, CA
  • onsite
  • Permanent
  • 102000.00 - 153000.00 USD / Yearly
  • <p><strong>Overview</strong></p><p> We’re looking for a <strong>Senior Systems Engineer</strong> to lead the design, implementation, and support of enterprise infrastructure across on-premises, cloud, and hybrid environments. This role serves as a senior technical resource for escalations, ensures systems are secure and scalable, and provides mentorship to IT team members.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as escalation point for complex technical issues and incidents.</li><li>Design, implement, and manage infrastructure, including servers, networks, virtualization, and cloud platforms.</li><li>Administer Microsoft 365, Azure, Active Directory, and related identity/security services.</li><li>Drive IT infrastructure projects from planning through delivery.</li><li>Implement and monitor security, disaster recovery, and business continuity solutions.</li><li>Optimize system performance and scalability through monitoring and improvements.</li><li>Provide technical guidance, mentorship, and knowledge sharing within the IT team.</li><li>Partner with vendors and stakeholders to ensure quality solutions and services.</li><li>Maintain documentation and ensure compliance with policies and regulations.</li></ul><p><br></p>
  • 2025-09-24T17:39:08Z
Sr Systems Engineer
  • San Francisco, CA
  • onsite
  • Temporary
  • 45.00 - 55.00 USD / Hourly
  • <p>What You Will Do:</p><p>• Design, build, and evolve our production cloud systems infrastructure, strategically employing automation, and infrastructure-as-code (IaC). Use depth of cloud experience to put together elegant designs that the team will enjoy supporting.</p><p>• You will partner with infrastructure, engineering and security teams to develop, deploy, and maintain secure cloud systems aligned to internal standards and current best practices.</p><p>• Expertise in incident and problem management including timely problem identification, successful resolution, and root-cause analysis.</p><p>• Keep abreast of company growth and industry trends and iterate on automated deployment, configuration, and monitoring.</p><p>• You will tackle challenging problems to improve the platform’s reliability, resiliency, and scalability.</p><p>• Create a culture of transparency, information sharing, and collaboration through the development of excellent documentation and mentoring of junior team members.</p><p>• Ensure service level objectives through proactive monitoring, custom tooling, and on-call support/troubleshooting.</p><p><br></p><p><br></p>
  • 2025-10-15T17:58:45Z
Full Stack Software Engineer III
  • San Ramon, CA
  • remote
  • Permanent
  • 102000.00 - 150000.00 USD / Yearly
  • Our client is at the forefront of transforming how teams work through secure, enterprise-grade generative AI applications. They are developing and enhancing an advanced AI-powered assistant for internal use — enabling employees to harness AI safely within a protected environment. <br> The Full Stack Software Engineer III will help design, develop, and evolve the next-generation AI platform, driving innovation while ensuring scalability, security, and exceptional user experience. This role spans the full stack — from back-end integration to front-end interfaces — in close collaboration with product, design, and AI engineering teams. <br> What You’ll Do Design, develop, and enhance AI-enabled enterprise applications that boost productivity and collaboration. Build and optimize features using large language models, prompt engineering, and AI-assisted workflows. Write efficient, maintainable, and scalable code across database, middleware, and front-end layers. Develop low- to medium-complexity systems and components within larger architectures. Conduct code reviews; mentor and guide Level I and II engineers. Act as module-level design authority, ensuring adherence to architecture and security standards. Plan and execute unit testing; review and validate test plans from entry level engineers. Define and implement integration and performance testing strategies. Troubleshoot and resolve complex production issues; establish frameworks for reliability and observability. Provide advanced production support and drive continuous improvement in performance and user experience. Collaborate with AI engineers, data scientists, and product owners to deliver innovative solutions. Perform additional related duties as assigned.
  • 2025-10-10T23:14:52Z
Software Engineer III
  • San Jose, CA
  • onsite
  • Temporary
  • 50.00 - 55.00 USD / Hourly
  • <p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and support complex system components for large-scale data solutions.</li><li>Collaborate with other developers to understand requirements and translate them into scalable software designs.</li><li>Write, review, and optimize detailed specifications and complex bug fixes.</li><li>Implement best practices, conduct code reviews, and adhere to modern development methodologies (Agile, Waterfall, etc.).</li><li>Work with complex data models and storage subsystems.</li><li>Mentor junior developers on Big Data optimization and coding standards.</li><li>Stay updated on new technologies and apply them to improve system performance.</li><li>Collaborate effectively with internal and external technical resources.</li></ul>
  • 2025-10-13T14:38:45Z
Systems Engineer
  • San Jose, CA
  • onsite
  • Contract / Temporary to Hire
  • 66.50 - 77.00 USD / Hourly
  • We are looking for an experienced Systems Engineer to join our team in San Jose, California. This is a Contract to permanent position, offering an excellent opportunity for a highly skilled and detail-oriented individual to contribute to endpoint management and enterprise-level systems. The ideal candidate will bring a strong technical background, particularly in Workspace One and other advanced technologies.<br><br>Responsibilities:<br>• Manage and optimize endpoint systems using Workspace One and related tools.<br>• Administer Active Directory and Azure Active Directory to ensure secure and efficient operations.<br>• Oversee the configuration and maintenance of Microsoft Windows Servers.<br>• Support and enhance Citrix technologies to meet organizational needs.<br>• Manage Microsoft Exchange systems, ensuring reliable email communication.<br>• Collaborate with cross-functional teams to design and implement technical solutions.<br>• Monitor system performance and troubleshoot issues to minimize downtime.<br>• Develop and maintain documentation for system processes and configurations.<br>• Provide guidance and support to less experienced team members as needed.<br>• Stay updated on emerging technologies to recommend improvements to existing systems.
  • 2025-10-27T23:08:43Z
Software Engineer
  • San Francisco, CA
  • remote
  • Temporary
  • 42.75 - 49.50 USD / Hourly
  • <p>Robert Half's client is looking for a Software Engineer for a 100% Remote, 6-month contract with a high likelihood of extending. In this long-term contract role, you will have the opportunity to design and develop software solutions that enhance system efficiency and drive innovation. As a key contributor, you will collaborate with cross-functional teams to create seamless integrations and ensure the security of our applications.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement software applications to automate processes and improve system functionality.</p><p>• Collaborate with cross-functional teams to design, integrate, and optimize systems.</p><p>• Identify and resolve vulnerabilities to enhance application security.</p><p>• Utilize CI/CD pipelines to streamline development and deployment processes.</p><p>• Leverage Azure Cloud Services to build scalable and efficient solutions.</p><p>• Write and debug code to interact with APIs and solve complex challenges.</p><p>• Manage configuration systems and automate repetitive tasks.</p><p>• Conduct thorough testing and debugging to ensure the reliability of software applications.</p>
  • 2025-10-09T19:14:19Z
Senior Engineer - ERP Applications
  • Oakland, CA
  • onsite
  • Contract / Temporary to Hire
  • 67.00 - 74.00 USD / Hourly
  • <p>Our Oakland, CA client is seeking a Senior Engineer to support its Finance and HR systems in a hands-on, application-focused role. This position is not development-heavy but centers on improving IT operations, troubleshooting technical issues, coordinating integrations, and driving process efficiencies. The engineer will manage enterprise applications such as Dynamics GP (Great Plains), ADP, and other related platforms, enabling better support for business functions like Finance, HR, and recruiting.</p><p><br></p><p>The ideal candidate is adept at vendor management, systems troubleshooting, and building automation strategies, showcasing a strong grasp of Finance and HR applications.</p><p> </p><p>This is a contract-to-hire role, and is onsite 5 days a week.</p><p> </p><p>Key Responsibilities:</p><ul><li>System Support: Provide day-to-day application troubleshooting and issue resolution for tools like Dynamics GP, ADP, and Jobvite.</li><li>Integration & Automation: Lead system integrations and identify automation opportunities to streamline processes.</li><li>Vendor Coordination: Collaborate with external vendors for system upgrades, implementations, and support.</li><li>Documentation & Knowledge Management: Create robust knowledge-sharing materials for sustained IT efficiency.</li><li>User Adoption: Assist end-users with onboarding and training for new applications and features.</li></ul>
  • 2025-10-10T15:34:00Z
Network Engineer
  • Lathrop, CA
  • onsite
  • Contract / Temporary to Hire
  • 50.00 - 57.00 USD / Hourly
  • We are looking for a skilled Network Engineer with expertise in cloud networking and security to join our team in Lathrop, California. This Contract-to-Permanent position is ideal for professionals with a strong background in Cisco technologies, cloud platforms, and cybersecurity frameworks who thrive in dynamic environments. The role offers the opportunity to design, implement, and manage secure, scalable network infrastructures while collaborating across teams to ensure optimal performance and compliance.<br><br>Responsibilities:<br>• Design and manage Cisco-based network infrastructures, including routers, switches, firewalls, and wireless systems.<br>• Implement scalable solutions to optimize performance in hybrid and cloud environments.<br>• Integrate secure networking practices across cloud platforms such as Azure or Google Cloud.<br>• Administer and troubleshoot Cisco security devices, including firewalls, VPNs, and intrusion detection systems.<br>• Identify and resolve vulnerabilities in network configurations to maintain robust security.<br>• Monitor network performance using tools like Cisco Prime Infrastructure and SolarWinds.<br>• Troubleshoot network, cloud, and security issues to ensure high availability and reliability.<br>• Document network designs, configurations, and incident response procedures.<br>• Collaborate with IT teams and vendors on network projects and problem resolution.<br>• Apply cybersecurity best practices to ensure compliance and data protection.
  • 2025-10-06T19:58:46Z
IT Engineer
  • San Francisco, CA
  • onsite
  • Permanent
  • 150000.00 - 170000.00 USD / Yearly
  • <p>We are looking for an IT Engineer to join our clients' team in San Francisco, California. In this role, you will play a vital part in delivering exceptional IT support and maintaining the productivity of users across the organization. You will also contribute to the configuration, implementation, and management of various cloud-based applications and tools, collaborating closely with the Systems Engineering team.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT support to ensure optimal user satisfaction and productivity.</p><p>• Assist in the configuration, implementation, and maintenance of SaaS applications and tools.</p><p>• Troubleshoot technical issues related to Mac and iOS endpoints, collaboration platforms, and networking systems.</p><p>• Manage and maintain cloud-based applications utilized across the organization.</p><p>• Collaborate with Systems Engineers on projects, progressively taking ownership of initiatives.</p><p>• Participate in on-call rotations and provide after-hours IT support as needed.</p><p>• Document and refine IT processes to ensure consistent improvements in workflows and practices.</p><p>• Test, configure, and deploy IT solutions in dynamic and fast-paced environments.</p><p>• Maintain and enhance AV and conference room technologies to support seamless communication.</p><p>• Establish clear expectations and prioritize tasks to ensure timely delivery of commitments.</p>
  • 2025-10-01T01:49:03Z
Manager, Business Systems Analysts
  • San Ramon, CA
  • remote
  • Permanent
  • 113000.00 - 172000.00 USD / Yearly
  • <p>Our client is seeking a strategic <strong>Manager, Business Systems Analysts</strong> to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.</li><li>Define team goals and KPIs aligned with organizational priorities.</li><li>Provide continuous coaching, feedback, and professional development opportunities.</li><li>Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.</li></ul><p><strong>Strategic Planning & Execution</strong></p><ul><li>Oversee resource planning, project prioritization, and workload management to ensure timely delivery.</li><li>Establish and uphold best practices, tools, and documentation standards for business analysis.</li><li>Collaborate with business stakeholders to define actionable requirements that align with strategic goals.</li><li>Contribute to roadmap development and planning for business systems and technology initiatives.</li></ul><p><strong>Stakeholder Collaboration</strong></p><ul><li>Serve as a trusted partner to business, engineering, QA, and PMO teams.</li><li>Ensure BSAs maintain strong communication and collaboration with internal and external partners.</li><li>Act as a liaison between business and technical teams, translating business needs into scalable solutions.</li></ul><p><strong>Operational Excellence & Governance</strong></p><ul><li>Drive continuous improvement in processes, documentation, and stakeholder satisfaction.</li><li>Ensure all business requirements, workflows, and system documentation are accurate and up to date.</li><li>Enforce compliance with internal policies, methodologies, and best practices.</li><li>Recommend and influence process or policy changes to enhance efficiency and team effectiveness.</li></ul><p><strong>Team Enablement & Accountability</strong></p><ul><li>Equip BSAs to serve as subject matter experts in their respective domains.</li><li>Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.</li><li>Recognize and reward contributions while addressing performance challenges promptly.</li><li>Lead the hiring and onboarding of new team members.</li></ul><p><br></p>
  • 2025-10-06T22:48:48Z
Applications Architect
  • Palo Alto, CA
  • onsite
  • Contract / Temporary to Hire
  • 104.50 - 121.00 USD / Hourly
  • We are looking for an experienced Applications Architect to join our team on a Contract-to-Permanent basis in Palo Alto, California. In this role, you will be responsible for designing and implementing scalable solutions that align with organizational goals and technical standards. Your expertise will be instrumental in optimizing enterprise systems, ensuring compliance, and driving innovation across a variety of technologies.<br><br>Responsibilities:<br>• Establish and enforce architectural standards and integration guidelines to ensure consistency across solution designs.<br>• Lead the evaluation, selection, and deployment of technologies for workflows, data visualization tools, and enterprise systems.<br>• Design scalable solutions for platforms such as SAP S/4HANA and enterprise data systems, ensuring alignment with business needs.<br>• Collaborate with stakeholders to identify opportunities for automation and optimization using APIs, Python, and business intelligence tools.<br>• Assess and address security, compliance, and governance risks throughout the architecture lifecycle.<br>• Provide technical leadership for cloud-based and AI-driven projects, ensuring solutions meet high performance standards.<br>• Drive alignment between business units and technical teams to achieve project success.<br>• Develop and maintain roadmaps for technology strategies that support long-term organizational objectives.<br>• Optimize data architecture using both relational and NoSQL databases, including PostgreSQL and MongoDB.<br>• Support the implementation of CI/CD pipelines and infrastructure as code using tools like Terraform.
  • 2025-10-27T23:08:43Z
Associate/Vice President, Data Governance (DOE)
  • San Francisco, CA
  • onsite
  • Permanent
  • 130000.00 - 190000.00 USD / Yearly
  • <p><strong>Associate or Vice President, Data Governance</strong></p><p><strong>Location:</strong> San Francisco, CA</p><p><strong>Compensation:</strong></p><ul><li><strong>Associate:</strong> $130K–$160K + Bonus + Outstanding Benefits</li><li><strong>Vice President:</strong> $160K–$190K + Bonus + Outstanding Benefits</li></ul><p><strong>About the Firm</strong></p><p>Join a highly respected investment and advisory firm based in San Francisco, managing significant multigenerational wealth across a broad range of asset classes. Guided by core values of <strong>excellence, partnership, and integrity</strong>, the firm is known for building enduring relationships rooted in trust.</p><p>With a team of over 150 professionals, the firm offers a full spectrum of services—including investment management, financial planning, tax strategy, and philanthropic advisory. You’ll be part of a collaborative, growth-oriented culture where meaningful impact is at the heart of everything we do.</p><p><br></p><p><strong>The Opportunity</strong></p><p>This newly created role within the <strong>Business Technology Integration (BTI)</strong> team offers a unique chance to shape and lead the firm’s data governance strategy. You’ll work cross-functionally with business, legal, and technology leaders to establish frameworks that ensure data integrity, security, and usability—ultimately strengthening organizational trust and operational excellence.</p><p>If you thrive on bringing clarity to complexity, championing data stewardship, and driving thoughtful innovation, this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Design & Implement Governance Frameworks:</strong> Develop scalable, enterprise-wide data governance programs across Microsoft 365 and key SaaS platforms.</li><li><strong>Data Protection & Classification:</strong> Define and enforce policies for data classification, retention, and access control.</li><li><strong>Cross-Functional Collaboration:</strong> Partner with legal, technology, and operations teams to embed governance into daily workflows.</li><li><strong>Monitoring & Risk Mitigation:</strong> Create dashboards and conduct audits to ensure compliance and reduce data-related risks.</li><li><strong>Education & Enablement:</strong> Lead training initiatives and develop documentation to foster a culture of data responsibility and awareness.</li></ul><p><strong>Why You’ll Love Working Here</strong></p><ul><li>A collaborative, kind, and intellectually curious team</li><li>Exceptional benefits, including:</li><li>100% employer-paid medical, dental, and vision for employees and dependents</li><li>2% profit share + 5% 401(k) match</li><li>Unlimited PTO (with two consecutive weeks required annually)</li><li>Flexible “work anywhere” weeks during Thanksgiving and Christmas</li></ul><p><strong>Interested in learning more?</strong></p><p>Send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect and explore whether this opportunity aligns with your next career move.</p>
  • 2025-10-28T00:38:41Z
Associate/Vice President, Data Governance (DOE)
  • San Francisco, CA
  • onsite
  • Permanent
  • 130000.00 - 190000.00 USD / Yearly
  • <p><strong>Associate or Vice President, Data Governance</strong></p><p><strong>Compensation:</strong></p><ul><li>Associate: $130K–$160K + Bonus + Excellent Benefits</li><li>VP: $160K–$190K + Bonus + Excellent Benefits</li></ul><p><strong>About the Organization</strong></p><p>Join a highly respected, San Francisco–based investment and advisory firm that manages substantial multigenerational wealth across a diverse set of asset classes. The firm is guided by enduring values of excellence, partnership, and integrity, and prides itself on fostering long-term relationships built on trust.</p><p><br></p><p>With over 150 professionals, the organization delivers a full suite of services spanning investment management, financial planning, tax strategy, and philanthropic support. You’ll be joining a team that values collaboration, professional growth, and meaningful impact.</p><p><br></p><p><strong>The Opportunity</strong></p><p>This newly created role sits within a growing <strong>Business Technology Integration (BTI)</strong> team and plays a pivotal part in shaping the firm’s <strong>data governance strategy</strong>. You’ll work cross-functionally with business, legal, and IT leaders to define frameworks, enhance data integrity, and strengthen organizational trust through sound governance practices.</p><p>If you’re passionate about creating structure from complexity, ensuring data is both protected and leveraged effectively, and want to work in an environment that prizes thoughtful innovation — this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Design and Implement Frameworks:</strong> Build and maintain a scalable, enterprise-wide data governance program across Microsoft 365 and key SaaS platforms.</li><li><strong>Protect and Classify Data:</strong> Establish clear policies around data classification, retention, and access control to ensure secure, efficient operations.</li><li><strong>Partner Cross-Functionally:</strong> Collaborate with technology, legal, and operational teams to embed governance practices into daily workflows.</li><li><strong>Monitor and Improve:</strong> Develop dashboards and conduct regular audits to monitor policy adherence and mitigate data-related risks.</li><li><strong>Educate and Empower:</strong> Lead training and documentation efforts that foster a culture of data awareness, responsibility, and security.</li></ul><p><strong>Why You’ll Love Working Here</strong></p><ul><li>Collaborative, genuinely kind, and growth-minded culture.</li><li>Complex, high-impact work with strong executive support.</li><li>Exceptional benefits, including:</li><li>100% employer-paid medical, dental, and vision for employees and dependents.</li><li>2% profit share + 5% 401(k) match.</li><li>Unlimited PTO (with two consecutive weeks required annually).</li><li>Flexible “work anywhere” weeks during Thanksgiving and Christmas.</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
  • 2025-10-14T02:08:44Z
Applications Architect
  • Palo Alto, CA
  • onsite
  • Contract / Temporary to Hire
  • 95.00 - 110.00 USD / Hourly
  • We are looking for an experienced Applications Architect to join our team in Palo Alto, California. In this Contract-to-permanent position, you will play a pivotal role in designing and implementing enterprise-grade solutions while ensuring alignment with architectural standards and business objectives. This position offers an exciting opportunity to collaborate across teams, drive technology innovation, and contribute to scalable systems architecture.<br><br>Responsibilities:<br>• Develop and enforce solution design standards and integration guardrails, ensuring alignment with architectural principles and technical frameworks.<br>• Lead technology evaluations and design solutions across domains such as invoice automation, workflows, and enterprise system deployments.<br>• Drive the deployment and scaling of systems including SAP S/4HANA, Palantir Foundry, and other enterprise data visualization tools.<br>• Collaborate with business units to identify opportunities for process automation and optimization using Python, RESTful APIs, and BI platforms.<br>• Define architectural standards for enterprise platforms and oversee their integration with cloud technologies.<br>• Assess security, compliance, and governance risks during solution architecture planning and implementation.<br>• Provide technical leadership and guidance, ensuring the adoption of best practices across teams.<br>• Facilitate alignment between stakeholders by communicating technical concepts effectively to both technical and non-technical audiences.<br>• Evaluate emerging technologies, including AI and machine learning tools, to enhance system capabilities.<br>• Contribute to strategic roadmaps that align technology solutions with organizational goals.
  • 2025-10-27T23:13:43Z
ITSM Manager
  • Oakland, CA
  • onsite
  • Permanent
  • 101000.00 - 151000.00 USD / Yearly
  • We are looking for an experienced IT Service Delivery Manager to lead and enhance the delivery of user-centered IT support within a dynamic healthcare environment. Based in Oakland, California, this role focuses on optimizing IT services to ensure accessibility, efficiency, and alignment with organizational needs. The ideal candidate will bring strategic vision, leadership expertise, and a strong commitment to operational excellence.<br><br>Responsibilities:<br>• Drive initiatives to improve the overall user experience by embedding proactive support and usability principles into IT service delivery.<br>• Lead and mentor a team of IT support analysts and system specialists, fostering collaboration and encouraging growth.<br>• Develop and implement strategies to optimize IT support processes, tools, and response models.<br>• Oversee the resolution of technical issues, identifying trends and systemic causes to enhance service performance.<br>• Manage the creation and delivery of end-user training programs and self-service resources to improve technology adoption.<br>• Monitor and analyze service performance metrics, including SLAs, user satisfaction, and operational effectiveness, to identify improvement opportunities.<br>• Collaborate with cross-functional teams to ensure IT services align with organizational goals and operational needs.<br>• Ensure timely and clear communication regarding system outages, updates, and changes to minimize business disruption.<br>• Maintain relationships with external vendors, ensuring service quality and alignment with company expectations.<br>• Represent end-user perspectives in enterprise IT projects, supporting change management and post-deployment evaluations.
  • 2025-09-24T17:28:51Z