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3 results for Help Desk Tier 3 in San Rafael, CA
- San Francisco, CA
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization.</p><p><br></p><p>This is an on-site, contract opportunity located in San Francisco. </p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.</p><p>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.</p><p>• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.</p><p>• Support account access needs through Active Directory, including routine user administration and permission-related requests.</p><p>• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.</p><p>• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.</p><p>• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.</p>
- 2026-07-23T00:00:00Z
- Alameda, CA
- onsite
- Temporary / Contract
- 28 - 30 USD / Hourly
- <p>We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Android devices, Apple products, and other hardware systems.</p><p>• Manage Active Directory accounts and permissions to ensure secure access.</p><p>• Configure and deploy EO/IR systems to meet operational requirements.</p><p>• Perform database management tasks, including updates and maintenance.</p><p>• Assist with hardware installations and configuration management processes.</p><p>• Support software deployments and ensure compatibility across systems.</p><p>• Deliver prompt and effective solutions to end-user concerns.</p><p>• Document technical procedures and resolutions to maintain a knowledge base.</p><p>• Collaborate with team members to improve system efficiency and reliability.</p>
- 2026-07-21T00:00:00Z
- Palo Alto, CA
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
- 2026-07-21T00:00:00Z