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2 results for Help Desk Support Manager in San Mateo, CA
- San Francisco, CA
- remote
- Temporary / Contract
- 25.1465 - 29.117 USD / Hourly
- <p>We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle protected health information (PHI) and sensitive practice data </li><li>Enter and update customer records </li><li>Draft concise, empathetic, jargon-free email updates to customers </li><li>Track progress and maintain accurate case notes</li><li>Flag missing information or process gaps for manager review </li><li>De-escalate frustrated customers with professionalism and empathy </li></ul>
- 2026-07-15T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 50 - 55 USD / Hourly
- <p>We are looking for an Application Support Engineer to deliver dependable technical support for enterprise customers in San Francisco, California. This contract position is ideal for someone who enjoys solving complex application issues, partnering with cross-functional teams, and creating a strong customer support experience. The role focuses on diagnosing software, hardware, and mobile application challenges while ensuring timely communication, clear documentation, and effective issue resolution.</p><p><br></p><p><strong>This is a contract opportunity and requires 3 days a week on site. </strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver tiered application support across a range of enterprise customer issues, handling incidents from initial intake through resolution.</p><p>• Investigate technical problems involving software, hardware, mobile applications, and connected devices to determine root causes and next steps.</p><p>• Use internal support utilities, diagnostic platforms, and automation tools to identify issues and restore service efficiently.</p><p>• Evaluate incoming cases, set priorities, and route complex or unresolved problems to the appropriate engineering partners.</p><p>• Keep customers informed with clear, timely updates on progress, expected timelines, and final outcomes.</p><p>• Maintain accurate case records by documenting troubleshooting activities, findings, and corrective actions taken.</p><p>• Recognize patterns in repeat incidents and propose practical improvements to support workflows, product stability, or customer guidance.</p><p>• Work closely with Product and Engineering teams to share issue trends, validate fixes, and improve the overall support process.</p>
- 2026-07-13T00:00:00Z