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2 results for Desktop Support in San Mateo, CA
- San Francisco, CA
- onsite
- Temporary
- 45 - 55 USD / Hourly
- <p>Our client is seeking an experienced IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations and serve as a senior escalation point for complex technical issues. This role is well-suited for a hands-on engineer who can quickly step in, support a distributed workforce, and help stabilize and improve IT support processes.</p><p><br></p><p>Responsibilities</p><ul><li>Act as a Level 3 escalation resource for advanced end-user support issues across macOS, Windows, and SaaS platforms</li><li>Provide guidance and knowledge sharing to IT support staff to ensure timely and effective issue resolution</li><li>Manage endpoint provisioning, configuration, patching, and compliance using MDM tools such as Intune, Kandji, and Automox</li><li>Administer and support core SaaS applications including Microsoft 365, Okta, Slack, Atlassian, and Zoom</li><li>Support and maintain foundational IT services such as DNS, DHCP, VoIP systems, and conference room A/V technology</li><li>Partner with internal teams to support ongoing initiatives, system changes, and user needs</li><li>Create and maintain technical documentation and end-user guides</li><li>Identify opportunities to streamline processes and reduce manual effort through automation where appropriate</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-03-23T00:00:00Z
- Redwood City, CA
- remote
- Temporary
- 28.5 - 33 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Redwood Shores, California. In this role, you will provide essential technical support for a global workforce, ensuring smooth IT operations and excellent user experiences across various platforms and devices. This position offers an exciting opportunity to work with cutting-edge technologies in a dynamic environment.<br><br>Responsibilities:<br>• Facilitate IT onboarding and offboarding processes for employees and contractors, including identity lifecycle management within Okta.<br>• Provide remote technical support through Slack, Zoom, and other communication tools, addressing hardware and software issues for Windows, Mac, Linux, and ChromeOS.<br>• Administer and troubleshoot SaaS tools such as Okta, Google Workspace, Slack, Zoom, and the Atlassian Suite, ensuring optimal functionality and user access.<br>• Respond to service desk tickets and resolve technical issues, including password resets, account lockouts, and system access requests.<br>• Implement and maintain least-privilege access controls, ensuring compliance with organizational IT policies.<br>• Create and maintain detailed documentation, including technical guides and runbooks, to support IT operations and enable knowledge sharing.<br>• Train end-users on new technologies and provide guidance on best practices for utilizing IT tools and systems.<br>• Manage endpoint security and asset management tools, ensuring devices are secure and properly configured.<br>• Collaborate with IT staff to process and triage support tickets, ensuring timely resolution of user inquiries.<br>• Build and update a knowledge base to streamline IT processes and improve problem-solving efficiency.
- 2026-04-08T00:00:00Z