<p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate facility operations, including maintenance, repairs, and vendor management</li><li>Manage service requests, work orders, and preventative maintenance schedules</li><li>Oversee office space planning, moves, and workplace setup</li><li>Ensure compliance with safety regulations, policies, and building standards</li><li>Track budgets, invoices, and facilities-related expenses</li></ul>
<p>We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination.</p><p><br></p><p>Responsibilities:</p><p>• Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.</p><p>• Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.</p><p>• Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution.</p><p>• Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently.</p><p>• Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures.</p><p>• Prepare routine operational reports using standard office software such as Microsoft Word and Excel.</p><p>• Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff.</p><p>• Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations.</p>
We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position will serve as a central point of contact for emergency and non-emergency facility-related calls, ensuring each request is assessed accurately and routed without delay. The role requires sound judgment, clear communication, and consistent documentation in a fast-paced healthcare environment.<br><br>Responsibilities:<br>• Monitor incoming radio and call activity to identify urgent situations and coordinate the appropriate response teams when safety concerns arise.<br>• Gather essential details from callers, including location, issue type, and severity, to support timely and accurate dispatch decisions.<br>• Record service requests, incident details, and ongoing updates in the designated asset and work order management system.<br>• Decide whether facilities, security, or other internal groups should respond based on the nature of each request.<br>• Maintain complete shift logs and work order records to ensure accurate tracking of activity and follow-up actions.<br>• Prepare routine operational reports using standard office software such as Microsoft Word and Excel.<br>• Provide detailed shift handovers so incoming staff are informed of unresolved issues, active incidents, and priority tasks.<br>• Review daily workflows to confirm that both urgent and routine requests are handled professionally and within expected timeframes.<br>• Communicate closely with supervisors, dispatch personnel, facilities staff, and security teams to support coordinated operations.