<p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
<p>Robert Half's enterprise client is looking for a Senior Program Manager in IT Operations for a remote 6-month contract with a strong likelihood of extending and possibility of converting to full-time employment. This role encompasses end-to-end program management responsibilities, including roadmap planning, analysis, technology launch coordination, stakeholder collaboration, and risk mitigation.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Scope, plan, and deliver strategic programs in partnership with executives and stakeholders.</li><li>Lead multiple programs simultaneously, ensuring alignment across distributed teams.</li><li>Develop comprehensive project plans with timelines, milestones, and task definitions.</li><li>Define and implement roadmap strategies, KPIs, prioritization, and launch activities.</li><li>Identify and proactively manage risks while coordinating with other program managers.</li><li>Drive change management initiatives (internal and external).</li><li>Foster collaboration among teams to achieve program goals, factoring in resources, budgets, dependencies, and constraints.</li><li>Prepare and present program progress reports and risk analyses.</li><li>Act as a trusted advisor to leadership, maximizing customer ROI and user experience.</li><li>Align strategy and execution while providing updates to executive teams and stakeholders.</li></ul><p>Preferred Qualifications:</p><ul><li>Ability to manage competing priorities and foster cross-functional alignment in a tech environment.</li><li>Enthusiasm for driving transformation in high-growth organizations.</li><li>Self-starter with a collaborative mindset, adept in change management.</li><li>Skilled communicator, capable of simplifying complex programs and adapting ideas for diverse audiences.</li><li>Emotional intelligence and judgment to navigate stakeholder relationships and program dynamics effectively.</li></ul><p><br></p><p>This role combines strategic vision with operational execution, making it ideal for a leader who thrives amidst complexity, innovation, and collaboration.</p><p><br></p>
We are looking for an experienced Project Manager/Sr. Consultant to join our team in San Jose, California. This Contract-to-permanent position is ideal for a detail-oriented individual with a strong background in vendor management, delivery governance, and IT project execution. The successful candidate will play a pivotal role in managing vendor relationships, ensuring delivery excellence, and driving alignment between business needs and technology solutions.<br><br>Responsibilities:<br>• Oversee vendor delivery engagements, maintaining accountability and ensuring alignment with organizational objectives.<br>• Define and enforce service delivery standards, including SLAs, KPIs, and quality benchmarks, to drive consistency and performance.<br>• Monitor delivery outcomes and address gaps or challenges proactively to ensure high-quality results.<br>• Manage escalation processes effectively, resolving issues and holding vendors accountable for their commitments.<br>• Collaborate with internal stakeholders to align vendor activities with evolving business requirements and priorities.<br>• Build and maintain strong partnerships with large consulting firms while ensuring strict adherence to performance and delivery guidelines.<br>• Guide vendors in implementing delivery frameworks such as Agile, SAFe®, or other methodologies as required.<br>• Evaluate delivery processes related to IT systems and business applications, ensuring efficiency and quality.<br>• Lead presentations and reports to communicate progress, challenges, and solutions to stakeholders at all organizational levels.
<p>Jeff Abrams is offering an exciting opportunity for a Controller/Real Estate individual with a keen eye for detail in the Real Estate Property/Facilities Management industry for his client. This position is located in San Francisco, California, 94105, United States. As a Controller/Real Estate, you will be tasked with a variety of responsibilities ranging from overseeing the investment reporting team, managing investment vehicle liquidity, to liaising with various stakeholders.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Mentor and provide opportunities for the Investor Reporting team members to grow.</p><p>• Handle cash analysis, projections, and management of draws/paydowns on subscription facilities for investment vehicles.</p><p>• Ensure smooth workflow by approving expenditure and payables via various systems such as NEXUS, Paymode-X/Kyriba, and MRI.</p><p>• Consult with audit firms and tax consultants on accounting and tax issues and potential conclusions.</p><p>• Coordinate with external accounting consultants, service providers, and joint venture partners to support reporting deliverables.</p><p>• Maintain relationships with investors and other stakeholders, providing them with accurate and timely financial information.</p><p>• Handle the roll-up and reconciliation of investment accounts for various investment vehicles.</p><p>• Oversee the preparation of monthly reports for various investment vehicles.</p><p>• Lead the quarter-end close process, preparation, and review of financial statements.</p><p>• Coordinate with tax accountants and advisors to ensure compliance with REIT regulations.</p><p>• Work directly with various teams on ad hoc projects, oversee group level projects, and collaborate with other departments on company projects and initiatives.</p><p>• Identify and implement improvements in policies and procedures.</p><p>• Provide oversight on accounting analysis on onboarding new investment vehicles, acquisitions, financing, and dispositions.</p><p><br></p><p>If interested, please reach out Jeff Abrams via LinkedIn </p>
<p>Our client is seeking a dedicated Project Manager to join their team. In this Contract-to-Permanent position, you will oversee the planning, execution, and delivery of various programs and client projects aligned with organizational goals. This role requires exceptional organizational skills, proactive problem-solving abilities, and the capacity to manage both strategic initiatives and detailed project tasks.</p><p><br></p><p>This is a 100% remote role with some annual travel to events. Hourly pay range is expected to be $25-$31/hr DOE and location.</p><p><br></p><p>Responsibilities:</p><p>• Create and implement comprehensive project plans, including timelines, budgets, and deliverables</p><p>• Identify and mitigate risks to ensure successful project outcomes</p><p>• Coordinate with staff, consultants, and volunteers to drive project objectives</p><p>• Organize and lead meetings, preparing agendas and documenting follow-ups</p><p>• Manage budgets for assigned programs and ensure financial accountability</p><p>• Develop and deliver reports, proposals, and other project-related documentation</p><p>• Manage several annual events we host both in person and on line</p><p>• Build and maintain effective communication with internal and external stakeholders</p><p>• Occasionally travel to attend meetings and events as required</p><p>• Align project initiatives with organizational strategies and goals</p>
