Add your latest resume to match with open positions.
2 results for Help Desk Support Manager in San Jose, CA
- Santa Clara, CA
- onsite
- Temporary to Hire
- 28.5 - 33 USD / Hourly
- We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality.<br>• Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner.<br>• Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures.<br>• Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors.<br>• Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process.<br>• Install, configure, and support end-user devices and software to keep workstations operating efficiently.<br>• Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability.
- 2026-05-28T00:00:00Z
- Alameda, CA
- onsite
- Temporary / Contract
- 30 - 34 USD / Hourly
- <p>We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Android devices, Apple products, and other hardware systems.</p><p>• Manage Active Directory accounts and permissions to ensure secure access.</p><p>• Configure and deploy EO/IR systems to meet operational requirements.</p><p>• Perform database management tasks, including updates and maintenance.</p><p>• Assist with hardware installations and configuration management processes.</p><p>• Support software deployments and ensure compatibility across systems.</p><p>• Deliver prompt and effective solutions to end-user concerns.</p><p>• Document technical procedures and resolutions to maintain a knowledge base.</p><p>• Collaborate with team members to improve system efficiency and reliability.</p>
- 2026-05-20T00:00:00Z