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11 results for Call Center Manager in San Jose, CA

Facilities Call Center Specialist

Menlo Park, CA
onsite
Temporary / Contract
29 - 39 USD / Hourly
We are looking for a Facilities Call Center Specialist to support facility and safety-related communications for a healthcare environment in California. This Long-term Contract position is ideal for a service-focused individual with strong attention to detail who can manage urgent and routine requests with sound judgment, accuracy, and composure. The person in this role will coordinate response activity, document critical details, and help ensure timely communication between facilities, security, and other operational teams. Responsibilities: • Monitor incoming calls, radio communications, and service requests to identify urgent situations and coordinate the appropriate response. • Gather complete details from callers, including location, issue type, and level of urgency, and record accurate information in the work order and dispatch system. • Route incidents to the correct internal team, such as facilities or security, based on the nature of the request. • Track active requests and update logs, notes, and work orders to maintain clear and reliable operational records. • Prepare routine shift, daily, and weekly reports using standard office software such as Microsoft Word and Excel. • Communicate important updates, unresolved issues, and priority items to incoming team members during shift handoff. • Review service workflows to help ensure emergency and non-emergency requests are handled promptly and effectively. • Serve as a coordination point between supervisors, facility responders, security personnel, and other involved departments. • Follow established procedures carefully in high-priority situations to support safe and consistent operations.
2026-08-18T00:00:00Z

Customer Success Manager

Hayward, CA
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-08-08T00:00:00Z

Customer Service Representative

Lafayette, CA
onsite
Temporary / Contract
19 - 19.5 USD / Hourly
We are looking for a short-term temporary Lot Attendant/Supervisor for our client in Concord. Lot Attendant/Supervisor is responsible for overseeing daily operations of the parking lot, ensuring a safe, organized, and welcoming environment. This role combines hands-on lot management with excellent customer service and clear communication, as well as supervisory responsibilities for other lot staff. Lot Attendant/Supervisor Key Responsibilities: Supervise daily activities of the lot, including directing attendants, monitoring traffic flow, and maintaining lot appearanceGreet and assist customers, providing directions, answering questions, and delivering a high standard of serviceEnsure safety protocols and company policies are consistently followedManage lot organization by directing vehicle parking and the flow of incoming and outgoing trafficResolve customer concerns promptly and professionallyMonitor lot equipment and report any maintenance or safety issuesTrain and mentor new lot staff as neededMaintain accurate records and reports related to lot occupancy and staff attendance Required Skills and Qualifications: Excellent customer service and communication skillsPrevious experience in a supervisor or team lead role preferredAbility to multitask and work in a fast-paced environmentStrong organizational and problem-solving abilitiesReliable, punctual, and able to work independently or as part of a team Physical Requirements: Ability to stand, walk, and be outdoors for extended periodsAbility to lift up to 25 lbs if needed If you are interested in this Lot Attendant/Supervisor position, please apply today!
2026-08-18T00:00:00Z

Customer Service Representative

Burlingame, CA
onsite
Temporary / Contract
25 - 26 USD / Hourly
Robert Half is getting ready for the Holiday Season with one of our most festive clients. Our client is a global, eCommerce retailer that focuses on selling high end holiday and home décor. They will be opening up their pop-up store in Burlingame mid-September. If you are a fan of the holidays, especially Christmas, this is a great opportunity for you. We are looking to fill multiple roles with candidates that have previous retail experience. If you or anyone you know would be interested in a seasonal job opportunity, please apply ASAP Shift Schedule: Looking for candidates who are openly available Monday through Sunday from 9AM – 7PMDuration: September 21 – Mid JanuaryLocation: Burlingame (1.2 Miles from Bart Customer Experience & Sales<ul><li>Deliver a warm, welcoming, and high-touch customer experience</li><li>Greet and engage customers promptly upon entering the store</li><li>Assess customer familiarity with Balsam Hill products and tailor the interaction to their needs</li><li>Provide thoughtful product recommendations and styling guidance based on customer preferences and space</li><li>Maintain strong product knowledge across trees, greenery, décor, and seasonal assortments</li><li>Support customers throughout the shopping journey with professionalism, attentiveness, and urgency</li><li>Assist customers with both in-store purchases and online orders placed within the store environment</li><li>Support overall sales goals and store performance</li></ul> Sales Floor Operations<ul><li>Maintain a clean, organized, and visually elevated sales floor environment</li><li>Support replenishment, merchandising, recovery, and display maintenance throughout the day</li><li>Assist with maintaining presentation standards across displays and seasonal features</li><li>Support customer flow and floor coverage during peak business periods</li></ul> Team & Operational Support<ul><li>Communicate effectively with store leadership and fellow associates</li><li>Support operational tasks and store priorities as assigned by leadership</li><li>Assist with customer pickups, carry-outs, and service-related support as needed</li><li>Maintain professionalism, presentation standards, and attention to detail throughout the shift</li><li>Adhere to company appearance, safety, and dress code standards</li><li>Contribute to a collaborative, customer-first team environment</li></ul>
2026-08-11T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers with clear guidance and timely assistance in a fast-paced Contract role based in San Francisco, California. This position focuses on helping callers move through application and order-related questions with confidence, ensuring information is complete and accurate from the start. The ideal candidate brings a service-minded approach, dependable daytime availability, and the ability to respond well to feedback while maintaining a strong queue presence. Responsibilities: • Assist customers by phone with questions related to applications, orders, and general service needs, providing clear next steps and helpful support. • Review customer information carefully to help ensure forms are completed accurately and submitted with all required details. • Handle inbound call volume efficiently while maintaining a thorough, patient, and solutions-focused experience for each customer. • Make outbound follow-up calls when needed to gather missing information, clarify responses, or help move requests toward completion. • Monitor open and pending cases proactively, taking action to reduce delays and keep customer applications progressing. • Enter and update customer and order information accurately within internal systems while maintaining attention to detail. • Maintain consistent on-queue coverage during scheduled hours and contribute to reliable team support throughout the day. • Apply coaching and feedback to improve call quality, strengthen first-contact resolution, and address any performance concerns promptly.
2026-08-13T00:00:00Z

Customer Service Representative

Oakland, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Customer Service RepresentativeJob DescriptionGrowing organization seeking a Customer Service Representative to provide exceptional support and resolve customer inquiries.Responsibilities<ul><li>Respond to customer calls, emails, and inquiries</li><li>Resolve complaints and service issues</li><li>Maintain customer records</li><li>Provide product and service information</li><li>Escalate complex concerns when needed</li></ul>
2026-08-07T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers in a fast-paced Contract position based in San Francisco, California. In this role, you will provide thoughtful assistance over the phone, help individuals complete the correct forms accurately, and work to resolve questions efficiently without making customers feel rushed. Success in this position comes from dependable attendance, strong first-contact quality, and a willingness to apply feedback to improve performance. Responsibilities: • Handle a high volume of inbound customer calls while delivering clear, courteous, and patient support • Guide customers through form completion and application questions to help ensure accurate and complete submissions • Enter customer and order information carefully into internal systems, maintaining strong attention to detail • Follow up on open or incomplete applications to reduce delays and keep requests moving forward • Manage both inbound and outbound call activity as needed to address customer needs and provide status updates • Maintain consistent on-queue availability during scheduled working hours and meet attendance expectations • Respond constructively to coaching and adjust work habits when quality concerns or service flags are identified
2026-08-18T00:00:00Z

Customer Service Representative

Oakland, CA
onsite
Temporary / Contract
25 - 26 USD / Hourly
Position SummarySeeking a customer-focused professional to provide exceptional service by handling inquiries, resolving issues, and supporting customers through phone, email, and online communication channels.Responsibilities<ul><li>Respond to customer inquiries and requests.</li><li>Resolve complaints and service issues.</li><li>Maintain accurate customer records.</li><li>Process orders, forms, and requests.</li><li>Escalate complex issues as needed.</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

San Leandro, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Customer Service Representative to provide hands-on administrative and customer service support for a Contract assignment in San Leandro, California. This short-term opportunity is ideal for someone who is organized, adaptable, and comfortable working onsite in a manufacturing environment. In this role, you will help keep daily department activities running smoothly so core team members can stay focused on priority initiatives. Responsibilities: • Support day-to-day office and customer service activities by managing routine administrative work and maintaining organized records. • Prepare, update, and format business documents, emails, and spreadsheets using Microsoft Outlook, Word, and Excel. • Assist the customer service team with overflow assignments and follow-up tasks to improve response times and workflow efficiency. • Enter and maintain accurate information in department files, trackers, and other internal documentation. • Coordinate communications with internal contacts and external parties as needed to keep requests moving forward. • Contribute to a cooperative team environment by stepping in where needed and adjusting to changing daily priorities.
2026-08-03T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a contract assignment supporting customers in San Francisco, California. In this role, you will provide thoughtful, efficient assistance over the phone, helping callers complete requests accurately and move through the process with confidence. The ideal candidate brings a service-first mindset, maintains dependable queue coverage during scheduled hours, and responds well to feedback in a fast-paced call center environment. Responsibilities: • Deliver courteous, patient support to customers by handling inbound calls and guiding each interaction from start to resolution. • Help customers complete the correct forms and provide thorough information so requests are submitted accurately the first time. • Monitor open or incomplete applications and follow up as needed to reduce delays and keep cases moving forward. • Maintain consistent availability during assigned hours and remain ready to support incoming customer volume. • Enter customer details and request information carefully into internal systems to ensure accurate records and processing. • Make outbound calls when follow-up is needed to clarify information, provide updates, or assist with next steps. • Apply coaching and feedback constructively to improve service quality, call handling, and overall performance.
2026-08-18T00:00:00Z

Customer Service Administrator

Oakland, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Customer Service AdministratorJob DescriptionSeeking a Customer Service Administrator to provide administrative support while delivering excellent customer service.Responsibilities<ul><li>Manage customer correspondence</li><li>Coordinate schedules and appointments</li><li>Enter and update customer information</li><li>Process reports and documentation</li><li>Support internal departments</li></ul>
2026-08-07T00:00:00Z