<p>We are seeking a <strong>Patient Account Representative</strong> to join a fast-paced and collaborative Patient Financial Services (PFS) team. The <strong>Patient Account Representative</strong> is responsible for accurate and timely billing, collections, payment processing, and account resolution for patient accounts. The <strong>Patient Account Representative </strong>will work under close supervision to perform routine and repetitive duties, but must be detail-oriented and proactive in handling account discrepancies and payer communications.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Follow up on unpaid accounts through payer websites or phone communication.</li><li>Investigate and resolve underpayments; file appeals when necessary.</li><li>Review and resolve claim denials and rejections.</li><li>Process bad debt transfers, adjustments, and contractual write-offs.</li><li>Review worklists in EPIC and resolve claim edits.</li><li>Rebill claims based on denial follow-ups.</li><li>Post payments and adjustments; manage undistributed payment worklists.</li><li>Process refunds and payment transfers between billing systems.</li><li>Enter charges and resolve charge issues; perform charge corrections.</li><li>Maintain professional communication with internal teams, payers, physicians, and patients.</li><li>Meet weekly productivity goals set by team leadership.</li><li>Support charity application processing and patient advocacy functions.</li><li>Handle incoming mail and assist with backlog organization.</li><li>Perform account lookups and EPIC navigation.</li><li>Review correspondence and determine appropriate next steps.</li></ul>
<p>Robert Half's Healthcare client is in need of a contract to permanent Executive Assistant to support the CEO in San Ramon.</p><p><br></p><p>Duties Include:</p><ul><li>Providing administrative support to the Chief Executive Officer and members of the Administration team. This includes handling of correspondence, communication and interactions in a prompt and professional manner, providing assistance and resolution of issues.</li><li>Supervise administrative support staff.</li><li>Provides timely performance reviews, coaching and advising as needed.</li><li>Attends and prepares material for JV Board and Hospital Governing Board and committee meetings, composes minutes, reports, legal documents, correspondence</li><li>Track Governing Board Terms and process yearly renewals, complete and submit RFAs and compliance paperwork all required before new term starts.</li><li>Help CEO with Annual AHA hospital survey by gathering reports from various departments and submitting electronic survey paperwork.</li><li>Attends and writes minutes for other hospital leadership meetings including Environment of Care, Nursing Leadership, Hospital Administrative Leadership meetings.</li><li>Collects appropriate information and develops monthly corporate legal compliance report, and the monthly and quarterly hospital operations reports for transmitting to Corporate.</li><li>Maintains appropriate and adequate levels of department/office supplies and materials, overseeing cost containment measures to reduce departmental expense.</li><li>Review of invoices/bills, routing for appropriate approvals, and develops approval documentation (physician directorship logs) for signatures.</li><li>Coordinates schedules with other administrative team support staff to assure adequate coverage of administrative needs.</li><li>Responsible for verifying department payroll, submitting MTO requests and distributing payroll to department members.</li><li>Attends educational programs/seminars/inservices appropriate to position and scope of services provided to the organization.</li><li>Provides Notary Public service as a commissioned Notary Public on behalf of the hospital, ensuring compliance with State regulations.</li><li>Physician Management Database and Physician Expense Allocation Log report via eTenet. Reconcile, key entry and tracking of all non-monetary compensation and monetary value of gifts for each physician on staff (business meals, holiday events, etc,) paid by the hospital.</li><li>Patient satisfaction and patient complaints. Act as hospital representative and liaison in receiving complaints and commendations by patients and family members; document and monitor follow-up with appropriate staff and departments to ensure resolution.</li><li>Renew general acute care licenses with CDPH and business licenses with the city on an annual basis.</li><li>Manages hospital campus Mail Room Department overseeing courier services, courier car registration, mail distribution, staff coverage, develop new programs and systems and ensure cost containment.</li><li>Submits expenses, tracking, collecting and submitting for Executive Staff twice a month</li><li>Assist with planning hospital-wide and administrative events</li><li>Maintain multiple daily calendars for the Executive Team and prioritize appropriately</li><li>Greets incoming patients, guests, physicians, staff members in a friendly and professional manner.</li><li>Coordinate and manage hotel and travel arrangements for members of the Executive team, department Directors and job candidates as needed</li></ul><p><br></p>
<p><strong>Accounts Payable (AP) Supervisor</strong></p><p><strong>Location:</strong> Palo Alto, CA (Hybrid – 2 days in office)</p><p><strong>Compensation:</strong> Up to $110k base + Bonus + Fully Paid Benefits</p><p> </p><p><strong>Jennifer Fukumae</strong> is partnering with a long-standing venture capital firm in Silicon Valley. They are seeking an <strong>Accounts Payable Supervisor</strong> to join their finance team. This individual will oversee the accounts payable function across both the venture capital firm.</p><p> </p><p>This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys collaborating across teams, and brings a high level of professionalism and attention to detail to their work.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Supervise the accounts payable process for both the firm and family office.</li><li>Manage ACH, wire transfers, and check payments, ensuring accuracy and timeliness.</li><li>Record transactions in the ledger and maintain proper documentation.</li><li>Oversee 1099 reporting and related compliance.</li><li>Review and process physical checks as needed.</li><li>Collaborate with internal teams and external vendors to resolve AP inquiries.</li><li>Support ongoing improvements to AP systems and processes, including system implementation projects.</li></ul>
