As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.<br><br>Job Duties<br><br>Make outbound and inbound phone calls to debtors<br>Explain account details and negotiate settlements, payoffs, and payment plans<br>Enter accurate notes and data from each call<br>Prepare collection letter templates and send correspondence<br>Leave voicemails and follow up consistently<br>Email debtors and send the required documentation<br>Process outgoing mail<br>Maintain professionalism and positive communication at all times<br>Other duties as assigned<br>Qualifications<br><br>High school diploma or equivalent (Preferred)<br>U.S. work authorization (Preferred)<br>Basic computer skills<br>Strong written and verbal communication skills<br>Positive, empathetic, and detail oriented attitude<br>Ability to handle inbound and outbound calls<br>Organizational skills with a high level of integrity and accuracy<br>Strong customer service skills<br>Self-starter capable of working independently and as part of a team<br>Comfortable working in a call center environment<br>Knowledge of FDCPA (Fair Debt Collection Practices Act)<br>Bilingual (English/Spanish) a plus, but not required<br>If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!
