We are looking for a dedicated Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a key role in providing compassionate support and connecting individuals with vital services. This is a Contract position with the potential for long-term employment, offering the opportunity to make a meaningful impact in the community.<br><br>Responsibilities:<br>• Address incoming inquiries and provide accurate information, referrals, or assistance tailored to client needs.<br>• Record all client interactions promptly and accurately using web-based systems.<br>• Stay informed about available services and resources to ensure effective client support.<br>• Collaborate with internal teams to deliver solutions that meet client expectations.<br>• Maintain a high level of professionalism and empathy in all customer service communications.<br>• Utilize various software tools, including CRM systems and chat platforms, to enhance service delivery.<br>• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.<br>• Handle inbound calls efficiently while managing multiple priorities.<br>• Support clients using Epic Software and other relevant programs to streamline processes.<br>• Uphold organizational values and contribute to a positive team environment.
<p>Our client in the biotech industry is looking for a detail-oriented and proactive Accounts Receivable Specialist to join their growing finance team. In this role, you will play a key part in supporting the company’s mission to innovate and improve lives by ensuring the timely and accurate collection of payments and managing client relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and send invoices to customers and clients within established timelines</li><li>Monitor accounts for overdue payments, initiate collections efforts, and maintain accurate records of all communications</li><li>Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted</li><li>Process incoming payments by check, ACH, and wire transfer, applying cash receipts accurately</li><li>Investigate and resolve billing discrepancies or client disputes in collaboration with the sales and customer support teams</li><li>Generate regular aging and collection reports for management review</li><li>Support month-end and year-end close activities and provide documentation for audits as needed</li><li>Ensure compliance with company policies, industry standards, and applicable regulations</li></ul><p><br></p>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
<p>The Desktop Support Specialist provides hands‑on technical support to end‑users, resolves hardware and software issues, and ensures a high‑quality user experience across all workstations and devices. This role will also play a key part in an organization‑wide migration from Google Workspace to Microsoft 365, assisting with user readiness, technical troubleshooting, and transition support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>End‑User Support</strong></p><ul><li>Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices.</li><li>Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance.</li><li>Support onboarding and offboarding processes, including device setup, account creation, and access provisioning.</li><li>Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach.</li></ul><p><strong>Systems Troubleshooting & Maintenance</strong></p><ul><li>Diagnose and resolve issues involving Windows and macOS environments.</li><li>Maintain and update devices using standard imaging, patching, and software deployment tools.</li><li>Ensure compliance with security policies, endpoint protection requirements, and access controls.</li><li>Document issues, resolutions, and knowledge articles within the ticketing system.</li></ul><p><strong>Google Workspace → Microsoft 365 Migration</strong></p><ul><li>Assist with end‑user transition activities including mailbox migrations, file transfers, and training support.</li><li>Provide hands‑on troubleshooting related to Outlook, OneDrive, SharePoint, Teams, and Microsoft device management tools.</li><li>Help users adapt to new workflows as collaboration moves from Google Drive, Gmail, and Google Docs to the Microsoft ecosystem.</li><li>Support migration cutovers, data validation, user questions, and post‑migration stabilization efforts.</li></ul><p><strong>Collaboration & Operational Support</strong></p><ul><li>Partner with IT teams to escalate complex issues and support infrastructure‑related tasks as needed.</li><li>Track asset inventory and assist with hardware lifecycle management.</li><li>Recommend process improvements and contribute to internal documentation and best practices.</li></ul>
We are looking for an experienced SEO Specialist to join our team on a contract basis. Based in Irvine, California, this role focuses on driving impactful optimization strategies for a healthcare-focused organization. The ideal candidate will possess strong analytical skills and a deep understanding of SEO tools and techniques to deliver measurable business outcomes.<br><br>Responsibilities:<br>• Conduct comprehensive keyword research and analyze search intent to identify opportunities for increased visibility.<br>• Develop and execute data-driven SEO strategies, optimizing technical, on-page, and content performance.<br>• Collaborate with web and IT teams to address architecture, migrations, and technical enhancements.<br>• Design and implement measurement frameworks and dashboards using tools like GA4, BrightEdge, SEMrush, and BI platforms.<br>• Lead SEO experiments, analyze performance trends, and identify root causes for shifts in metrics.<br>• Provide accurate forecasting and scenario modeling to support prioritization and budgeting decisions.<br>• Create content strategies using topic clusters, gap analysis, and impactful briefs to guide development.<br>• Serve as a subject-matter expert to cross-functional teams, including marketing, analytics, and web specialists.<br>• Present detailed insights and actionable recommendations to senior leadership teams.
<p>Position Overview</p><p>As the Sr. Network Engineer, you will play a critical role in shaping and establishing network standards to ensure optimal performance and security. Analyzing and resolving complex network related issues for seamless operation. Conduct comprehensive analysis and testing of all elements within network infrastructure and design secure nationwide networks that align with business objectives and establishes standards to guide implementations. This position requires a proactive individual with strong analytical skills and a deep understanding of network design and security. </p><p>Key Responsibilities</p><p>• Designs secure network solutions that maximize the sharing of applications, information, and resources across the company.</p><p>• Coordinates with multiple vendors/departments to procure network-related hardware, software, and services.</p><p>• Investigates and resolves problems, inefficiencies, and performance issues.</p><p>• Evaluates, tests, recommends, and implements specific network solutions.</p><p>• Develops advanced/leading-edge technologies and/or concepts.</p><p>• Mentor junior network admin and engineer.</p><p>• Independently analyzes and provides innovative solutions to network engineering and design projects.</p><p>• Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM’s standard network technology stack.</p><p><br></p>
We are looking for a skilled Network Engineer to join our team in Santa Ana, California. In this role, you will be responsible for designing, implementing, and maintaining secure and efficient network solutions that support business operations. The ideal candidate will have a strong background in network engineering, troubleshooting, and security, with the ability to collaborate across departments and vendors. This position offers an opportunity to contribute to innovative solutions and ensure optimal network performance.<br><br>Responsibilities:<br>• Develop and implement secure network designs to optimize resource sharing and application performance across the organization.<br>• Collaborate with vendors and internal teams to procure necessary hardware, software, and services for network operations.<br>• Identify and resolve network-related issues, inefficiencies, and performance bottlenecks.<br>• Test, evaluate, and recommend network solutions that align with business objectives.<br>• Create and deploy advanced technologies to enhance network infrastructure and functionality.<br>• Conduct comprehensive analysis to provide innovative solutions for network engineering and design projects.<br>• Develop strategies for integrating and transitioning acquired companies into standardized network frameworks.<br>• Ensure the network infrastructure is aligned with security protocols, including firewalls, intrusion prevention systems, and access controls.<br>• Maintain disaster recovery environments and support business continuity efforts.<br>• Stay updated on emerging technologies and contribute to their integration within the organization.
<p>We are looking for a dedicated Enterprise Applications Manager to oversee and enhance our enterprise systems, driving integration and optimization across departments. This role requires a hands-on leader who can manage key platforms like NetSuite and Salesforce while mentoring a small team and collaborating closely with stakeholders in Finance, Sales, Operations, and Executive leadership. The ideal candidate will be adept at balancing strategic initiatives with day-to-day technical execution, ensuring systems are scalable and effective.</p><p><br></p><p>Responsibilities:</p><p>• Manage the company’s internal business applications, with a primary focus on NetSuite and Salesforce, ensuring optimal performance and scalability.</p><p>• Lead and mentor a small team, providing both technical guidance and leadership to support their development.</p><p>• Oversee integrations between core systems, finance tools, reporting platforms, and third-party SaaS solutions.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into actionable technical solutions.</p><p>• Monitor system upgrades, enhancements, and overall performance to ensure seamless operations.</p><p>• Implement best practices for data security, integrity, access controls, and system documentation.</p><p>• Handle complex application issues, acting as the primary escalation point and managing vendor relationships.</p><p>• Drive automation initiatives, optimize workflows, and improve reporting capabilities to support business growth.</p><p>• Ensure systems are aligned with organizational goals and scalable for future expansion.</p>
