<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p><strong>About the Company</strong></p><p> Robert Half is partnering with a growing and dynamic organization seeking a detail-oriented and customer-focused <strong>Customer Support Specialist</strong> to join their team. This role is ideal for a service-driven professional who enjoys problem-solving, building relationships, and delivering high-quality support in a fast-paced environment.</p><p><br></p><p>Position Overview</p><p>The Customer Support Specialist will serve as a key point of contact for clients and internal stakeholders, ensuring inquiries are resolved efficiently and professionally. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive customer experience.</p><p>Key Responsibilities</p><ul><li>Respond to inbound customer inquiries via phone, email, and online platforms</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Troubleshoot and resolve customer concerns in a timely manner</li><li>Process orders, account updates, service requests, and documentation accurately</li><li>Maintain detailed records of customer interactions within CRM systems</li><li>Collaborate cross-functionally with operations, billing, and leadership teams</li><li>Monitor and follow up on open cases to ensure full resolution</li><li>Meet performance metrics related to response time, accuracy, and customer satisfaction</li></ul>
<p>Robert Half is partnering with a fast-growing <strong>consumer products brand</strong> headquartered in <strong>Carlsbad</strong> to hire a personable, solution‑oriented <strong>Customer Support Specialist</strong>. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own daily <strong>customer communications</strong> via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage <strong>order entry</strong> and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with <strong>3PL/warehouse</strong>.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through <strong>product selection</strong>, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with <strong>Sales Ops</strong> and <strong>Accounting</strong> on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on <strong>SLAs</strong>, ticket volumes, and top customer pain points.</li><li>Contribute to <strong>knowledge base</strong> articles and help streamline macros, templates, and SOPs.</li></ul>
<p><strong>About the Company</strong></p><p> Robert Half is partnering with a growing organization seeking a customer-focused and bilingual <strong>Spanish-English Customer Service Representative</strong> to join their team. This is an excellent opportunity for a motivated professional who enjoys helping others, resolving inquiries, and working in a collaborative, fast-paced environment.</p><p><br></p><p>Position Overview</p><p>The Bilingual Customer Service Representative will serve as the primary point of contact for Spanish- and English-speaking customers. This individual will handle inbound and outbound communication, provide accurate information, resolve issues efficiently, and ensure a positive customer experience.</p><p>Key Responsibilities</p><ul><li>Respond to inbound calls, emails, and inquiries in both Spanish and English</li><li>Provide clear and accurate information regarding products, services, and policies</li><li>Resolve customer concerns professionally and escalate complex issues when necessary</li><li>Process orders, updates, payments, or service requests accurately</li><li>Document customer interactions in CRM or internal systems</li><li>Maintain strong knowledge of company products and services</li><li>Collaborate with internal departments to ensure timely resolution of customer needs</li><li>Meet performance metrics related to response time, quality, and customer satisfaction</li></ul>
<p>Our client, a respected non-profit organization, is seeking a compassionate and reliable Customer Service Representative to join their mission-driven team. This is an excellent opportunity for someone who values community engagement and enjoys helping others in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inquiries from clients, donors, and community partners via phone, email, and in-person with professionalism and empathy.</li><li>Provide accurate information about programs, services, and events.</li><li>Assist with resolving concerns and directing inquiries to appropriate staff or departments.</li><li>Maintain detailed records of client interactions in the organization's database.</li><li>Support fundraising efforts, outreach events, and program activities as needed.</li><li>Collaborate with team members to ensure excellent service and a positive client experience.</li></ul><p><br></p>
<p>Our client, a dedicated non-profit organization focused on community impact, is seeking a professional and personable Customer Service Agent to join their team. This role is ideal for someone who thrives on helping others and excels in a fast-paced, mission-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt, courteous assistance to clients, donors, and community members via phone, email, and in-person interactions.</li><li>Address inquiries about programs, services, and events, ensuring accurate information is provided at all times.</li><li>Resolve questions and concerns, escalating complex issues to appropriate team members as necessary.</li><li>Record all client interactions and important details accurately within the organization’s system.</li><li>Support administrative and outreach initiatives, including event registration and volunteer coordination.</li><li>Uphold the organization’s values and commitment to exceptional service in every interaction.</li></ul><p><br></p>
<p>A high-end home and lifestyle brand in Solana Beach is seeking a polished and proactive <strong>Customer Experience Specialist</strong> to serve as the primary connection between clients and the brand. This role is ideal for someone who understands that customer service is not just about answering questions — it’s about creating trust, clarity, and lasting impressions.</p><p>You’ll work in a refined, design-driven environment where attention to detail and elevated communication matter.</p><p><br></p><p><strong>What You’ll Own</strong></p><ul><li>Serve as the first point of contact for client inquiries via phone, email, and online platforms</li><li>Provide detailed product knowledge and order support</li><li>Coordinate order updates, delivery timelines, and special requests</li><li>Troubleshoot concerns with professionalism and solution-oriented thinking</li><li>Maintain accurate customer records in CRM systems</li><li>Assist with client follow-ups and relationship building initiatives</li><li>Support internal teams with order tracking and documentation</li><li>Ensure white-glove service standards are consistently upheld</li></ul><p><br></p>
<p>At Robert Half, we help organizations build exceptional teams by connecting top talent with rewarding career opportunities. Our client is seeking a Customer Service Representative to join their growing team. The ideal candidate is professional, empathetic, and thrives in a fast-paced environment where delivering outstanding customer experiences is the priority.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, and chat</li><li>Provide accurate information about products, services, and company policies</li><li>Resolve customer concerns and issues effectively and courteously</li><li>Document customer interactions in CRM systems</li><li>Collaborate with team members to address customer needs and escalate cases as required</li><li>Identify opportunities to improve processes and enhance customer satisfaction</li><li>Uphold company standards for professionalism and confidentiality</li></ul><p><br></p>
<p>Our client, a mission-driven non-profit organization, is seeking a highly organized and personable Account Coordinator to join their team. This key role supports ongoing relationships with donors, partners, and stakeholders, ensuring top-notch service and smooth day-to-day operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned accounts, providing exceptional support and timely responses to inquiries.</li><li>Coordinate and track account-related activities, including donation processing, partner communications, and event participation.</li><li>Maintain detailed and accurate records in CRM and reporting systems.</li><li>Support fundraising campaigns, outreach initiatives, and special events.</li><li>Assist with the development and distribution of communications, presentations, and reports to stakeholders.</li><li>Collaborate with internal teams to ensure client and partner needs are met promptly and professionally.</li><li>Help resolve account issues or escalate complex matters to management when necessary.</li></ul><p><br></p>
<p>Robert Half is partnering with a respected <strong>professional services firm</strong> to hire a polished, detail-oriented <strong>Office Manager</strong> who can oversee day-to-day office operations, coordinate administrative support, and serve as a cultural ambassador for the team. Perfect for someone who enjoys organization, people engagement, and operational excellence.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage all office operations, vendor relationships, supply ordering, and facility coordination</li><li>Provide support to leadership teams including calendar, meeting, and travel coordination</li><li>Assist with onboarding logistics, new hire orientation, and internal HR requests</li><li>Build and maintain a positive, supportive office culture with team events and communications</li><li>Review invoices, track expenses, and assist with light bookkeeping or AP/AR tasks</li><li>Oversee reception, incoming requests, and office workflow</li><li>Maintain organized filing systems, HR/administrative documentation, and SOPs</li><li>Support special projects including process improvements, office upgrades, and department coordination</li></ul>
We are looking for a dedicated Workplace Experience Ambassador to join our team in Irvine, California. In this long-term contract role, you will play a pivotal part in ensuring that our building spaces are well-maintained and optimized to provide exceptional experiences for all visitors and employees. This position requires excellent customer service skills and the ability to collaborate effectively with various teams to support daily operations.<br><br>Responsibilities:<br>• Deliver outstanding customer service to internal and external visitors, ensuring all interactions are positive and attentive to detail.<br>• Oversee front-of-house services, including directing inquiries and managing visitor needs.<br>• Coordinate and assist with setting up events and meeting spaces, including arranging furniture, signage, and equipment.<br>• Maintain accurate records of room bookings and update event calendars to ensure seamless scheduling.<br>• Collaborate with the facilities team to provide support for other services as needed.<br>• Monitor and ensure the cleanliness and readiness of workspaces to meet organizational standards.<br>• Act as a representative of the team, fostering a welcoming and efficient environment.<br>• Proactively identify and resolve any issues related to building and workspace functionality.
<p>Our client, an innovative organization within the biotechnology industry, is seeking a professional Receptionist to serve as the welcoming face and first point of contact for their office. This is an exciting opportunity to support a fast-paced team dedicated to advancing science and technology.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors, clients, and staff in a courteous and professional manner.</li><li>Answer, screen, and route incoming phone calls; manage general inboxes.</li><li>Maintain visitor logs, issue badges, and ensure compliance with security protocols.</li><li>Assist with scheduling meetings, organizing conference rooms, and handling incoming/outgoing mail.</li><li>Support administrative tasks such as data entry, supply ordering, and document management.</li><li>Contribute to maintaining a clean and efficient office environment.</li></ul><p><br></p>
<p>Robert Half is partnering with a well-established financial institution to hire a Bank Teller Supervisor on a temporary basis. This role is ideal for a hands-on banking professional who enjoys leading from the front, ensuring operational accuracy, and delivering exceptional customer service in a fast-paced branch environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise and support daily teller operations, ensuring compliance with banking regulations and internal policies</li><li>Provide leadership, coaching, and training to teller staff to maintain high performance and service standards</li><li>Approve transactions within assigned limits and resolve escalated customer concerns</li><li>Monitor cash handling procedures, balancing, and vault operations to ensure accuracy and minimize risk</li><li>Assist with opening and closing procedures, audits, and reporting requirements</li><li>Maintain strong knowledge of products and services to support cross-selling and relationship building</li></ul><p><br></p>
<p><strong>Associate Merchandiser</strong></p><p><strong>Location:</strong> Costa Mesa, CA (Hybrid: In-office Tuesday–Thursday)</p><p><strong>Contract: </strong>7 Weeks with Potential for Extension</p><p><strong>Pay: </strong>$23.43hr W2</p><p><strong>About the Role</strong></p><p>We are seeking a detail‑oriented <strong>Associate Merchandiser</strong> to support the development and execution of merchandising strategies that engage customers and help achieve the organization’s financial goals. Reporting to the Director of Merchandising, this role partners closely with cross‑functional teams—including Planning, In‑Season/Country teams, Visual Merchandising, Digital, Marketing, and Retail Operations—to ensure the delivery of the right product, to the right locations, at the right time.</p><p>This role is ideal for someone who is analytical, highly organized, and passionate about product, consumer trends, and marketplace dynamics.</p><p><strong>Long-Range & Pre‑Season Planning</strong></p><ul><li>Support and execute marketplace strategies under leadership guidance.</li><li>Assist in building seasonal plans aligned with brand and market objectives.</li></ul><p><strong>Seasonal Strategy, Line Architecture & Pricing</strong></p><ul><li>Partner with category leadership to develop and manage regional line architecture and assortment strategies.</li><li>Set in‑region pricing in alignment with global guidelines.</li><li>Balance needs across mono-brand and multi-brand environments.</li></ul><p><strong>In‑Season Management</strong></p><ul><li>Provide category and marketplace insights to support execution and manage product capacity.</li><li>Collaborate with regional planning to help meet financial targets.</li><li>Make in‑region promotional and markdown recommendations within global policies.</li></ul><p><strong>Consumer Insights & Trend Monitoring</strong></p><ul><li>Track consumer demand trends and marketplace shifts, using insights to guide assortment and planning decisions.</li><li>Provide ad hoc reporting and analysis to support seasonal decision-making.</li></ul><p><strong>Regional Relevance</strong></p><ul><li>Identify opportunities to drive region-specific initiatives, segmentation, and assortment strategies.</li><li>Ensure regional needs are communicated and aligned with global functions.</li></ul>
<p>Our client, an industry-leading <strong>manufacturing company in Escondido</strong>, is seeking a dependable and detail-oriented <strong>Accounts Receivable Specialist</strong> to manage customer billing, collections, and account reconciliations. This role is ideal for someone who enjoys a mix of customer interaction, problem-solving, and accurate financial processing within a fast-moving, production-based business.</p><p><br></p><p><strong>What Makes This Role Stand Out</strong></p><ul><li>Join a company known for innovation, high-quality products, and long-term stability.</li><li>Work in a dynamic environment supporting production, logistics, and finance teams.</li><li>Be the main point of contact for customer billing and payment coordination.</li><li>Play a key role in maintaining healthy cash flow and customer relationships.</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><p>✓ Generate and send customer invoices based on shipments, deliveries, or milestones</p><p>✓ Apply payments, cash receipts, and deposits in the accounting system</p><p>✓ Monitor aging reports and follow up on overdue accounts</p><p>✓ Reconcile customer accounts and resolve discrepancies</p><p>✓ Communicate professionally with customers regarding billing questions</p><p>✓ Process credit memos, adjustments, and account corrections</p><p>✓ Maintain collections notes and documentation</p><p>✓ Support month-end close with AR reports, reconciliations, and analysis</p><p>✓ Coordinate internally with sales, operations, and shipping to verify data</p><p><br></p>
<p>Our client in the thriving technology sector is seeking a detail-oriented Junior Accountant to support day-to-day accounting operations. This is an excellent opportunity to grow your accounting career with an innovative organization at the forefront of the tech industry.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with accounts payable and accounts receivable processing</li><li>Support month-end and year-end closing activities</li><li>Reconcile bank statements and account ledgers</li><li>Prepare and maintain accurate financial records and reports</li><li>Assist with expense tracking and budgeting processes</li><li>Collaborate with internal teams to ensure compliance with company policies</li><li>Support process improvements and special projects as needed</li></ul><p><br></p>
<p>Position Overview</p><p>Our client, a reputable and growing property management company, is seeking a detail-oriented and proactive Facilities Coordinator to support day-to-day building operations across a portfolio of residential and/or commercial properties. This role is responsible for coordinating maintenance activities, vendor relationships, and ensuring properties are maintained to the highest operational and safety standards.</p><p>The ideal candidate is highly organized, service-oriented, and experienced in facilities support within property management or real estate environments.</p><p><br></p><p>Key Responsibilities</p><ul><li>Coordinate daily maintenance requests and ensure timely resolution of work orders</li><li>Serve as the primary point of contact for tenants regarding facilities-related inquiries</li><li>Schedule and oversee third-party vendors, contractors, and service providers</li><li>Track preventative maintenance schedules to ensure compliance and minimize downtime</li><li>Assist in managing service contracts, vendor agreements, and insurance certificates</li><li>Conduct routine property inspections to identify maintenance or safety concerns</li><li>Support budget tracking by monitoring invoices, expenses, and purchase orders</li><li>Maintain accurate facilities documentation, including compliance and safety records</li><li>Ensure properties adhere to local building codes, health and safety regulations</li><li>Partner with property managers to support capital improvement and renovation projects</li></ul>
We are looking for an experienced Applications Architect to lead the design and development of scalable Salesforce solutions in Irvine, California. This role requires deep technical expertise and a strategic mindset to drive platform innovation and ensure product reliability. The ideal candidate will be adept at managing complex architectures, enabling intelligent features, and fostering collaboration across teams.<br><br>Responsibilities:<br>• Oversee the architecture and lifecycle management of the Salesforce platform, including version control and release strategies.<br>• Design scalable data models, metadata frameworks, and configuration patterns to support multi-customer environments.<br>• Establish and enforce development standards for technologies such as Apex, Lightning Web Components, Flows, APIs, and Custom Metadata.<br>• Collaborate with Product and Delivery teams to align roadmap priorities with platform capabilities.<br>• Implement controlled feature rollouts with backward compatibility across product releases.<br>• Develop technical documentation such as architecture diagrams, design artifacts, release notes, and implementation guides.<br>• Directly contribute to platform development using Apex, Flows, and automation tools.<br>• Architect and refine CI/CD pipelines and GitHub environments for reliable deployments.<br>• Design AI-powered features for workflow automation, intelligent routing, and case management.<br>• Define secure practices for AI integration and data governance within the platform.
<p>We are looking for an experienced and strategic HR Director to lead the People function at a fast-paced AI startup in San Diego, California. This role offers an exciting opportunity to build and scale HR systems and processes from the ground up, enabling innovation and growth within a high-tech, engineering-driven environment. The ideal candidate will be a proactive leader who thrives in dynamic settings, collaborates effectively with executive teams, and fosters a culture of excellence and adaptability.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute a comprehensive HR strategy that aligns with the company's mission and growth objectives.</p><p>• Collaborate with executive leadership to design organizational structures that support scalability and innovation.</p><p>• Drive talent acquisition efforts to attract top-tier engineering and AI talent, ensuring streamlined recruiting processes.</p><p>• Implement HR policies, onboarding systems, compensation frameworks, and performance management programs.</p><p>• Ensure compliance with California labor laws and global workforce standards across all operations.</p><p>• Foster a positive employee experience by creating engagement programs and promoting diversity, equity, and inclusion.</p><p>• Support leadership teams with coaching, conflict resolution, and organizational development initiatives.</p><p>• Build scalable systems to support a hybrid and globally distributed workforce.</p><p>• Develop learning and development programs tailored to technical and R& D-focused teams.</p><p>• Act as a cultural ambassador by establishing values, communication norms, and team-building practices.</p>
We are looking for a personable and organized Receptionist to join our team on a contract basis in San Diego, California. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and attentive service. This position requires excellent organizational and interpersonal skills to manage daily tasks efficiently.<br><br>Responsibilities:<br>• Answer incoming calls using a multi-line phone system, providing prompt and attentive responses.<br>• Welcome and assist visitors, ensuring a positive and friendly experience.<br>• Coordinate lunch arrangements and meeting schedules as needed.<br>• Organize and maintain files, ensuring accessibility and accuracy.<br>• Manage email correspondence, responding promptly and effectively to inquiries.<br>• Schedule appointments and maintain calendars to support efficient operations.<br>• Perform data entry tasks with precision and attention to detail.<br>• Utilize Microsoft Word, Excel, and Outlook for various administrative tasks.<br>• Collaborate with team members to ensure seamless daily operations.
<p>Our client is seeking a professional, personable Receptionist to serve as the front-line representative of their organization. This role requires excellent communication skills, and a passion for delivering outstanding service to both visitors and staff.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors, clients, and employees in a friendly and professional manner.</li><li>Manage incoming phone calls, direct inquiries, and provide accurate information as needed.</li><li>Handle mail, packages, and deliveries efficiently.</li><li>Keep the reception area organized and presentable at all times.</li><li>Perform general administrative tasks such as scheduling appointments, data entry, and filing.</li><li>Support other administrative staff with various tasks as assigned.</li></ul>
<p>Our client, a fast-growing <strong>logistics and transportation company</strong>, is seeking a reliable and highly organized <strong>Dispatcher</strong> to coordinate drivers, routes, schedules, and customer deliveries. This role is ideal for someone who thrives in a fast-paced environment, enjoys logistics, and communicates with confidence.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Schedule and dispatch drivers to customer locations</li><li>Monitor route progress and adjust schedules as needed</li><li>Communicate with drivers via phone, email, and dispatch systems</li><li>Track deliveries, delays, and service updates in real time</li><li>Input orders, delivery notes, and status updates into the system</li><li>Resolve customer concerns with professionalism and urgency</li><li>Coordinate with warehouse and operations staff to streamline workflow</li><li>Maintain accurate logs, reports, and dispatch sheets</li></ul><p><br></p>
We are looking for an experienced financial leader to oversee and optimize financial operations for a multi-site organization in Newport Beach, California. This role requires a strategic thinker who can manage financial forecasting, budgeting, and reporting while ensuring alignment with the company’s high-end service and product standards. The ideal candidate will bring expertise in managing financial models and a deep understanding of cash flow and balance sheet dynamics.<br><br>Responsibilities:<br>• Develop and maintain three-way financial statement models to support strategic decision-making.<br>• Monitor and manage cash flow, including creating and maintaining a 13-week cash forecast model.<br>• Supervise financial operations across 300 locations divided into nine regions, ensuring consistency and accuracy.<br>• Lead month-end close processes and oversee the preparation of accurate financial reports.<br>• Establish and refine annual budgeting processes that align with organizational goals.<br>• Provide insights into balance sheet management and ensure proper financial controls are in place.<br>• Manage and develop one direct report, with potential for team growth in the future.<br>• Understand the nuances of the company’s high-end product offerings and customer service standards to align financial strategies with business objectives.<br>• Collaborate with regional leaders to ensure financial alignment across all locations.
<p>We are looking for an experienced <strong>IT Project Coordinator</strong> to join our team on a long-term contract basis in San Diego, California. In this role, you will support the IT department with administrative, project coordination, and reporting tasks, ensuring smooth operations and efficient workflows. This position offers an excellent opportunity for a detail-oriented individual to contribute to the success of IT initiatives while collaborating across departments.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage daily administrative tasks for the IT department, including scheduling meetings, preparing agendas, and coordinating follow-ups.</p><p>• Organize department-wide meetings and work sessions, handling logistics, materials, and tracking action items.</p><p>• Monitor and update budget trackers, reconcile invoices, and address any discrepancies in expense reports.</p><p>• Collaborate with IT leaders to coordinate small to mid-size projects by maintaining schedules, task lists, and project plans.</p><p>• Develop and maintain project trackers, status logs, and ensure timely follow-ups to keep tasks progressing.</p><p>• Create project-related communications such as updates, reports, and presentation materials for stakeholders.</p><p>• Execute small, well-defined projects from start to finish, such as process improvements or tool rollouts, under IT leadership guidance.</p><p>• Build and maintain detailed reports in Excel, utilizing advanced features like pivot tables and charts to present data clearly.</p><p>• Assist in compiling recurring IT reports by gathering metrics and summaries from various sources.</p><p>• Document and maintain IT processes, procedures, and checklists in designated repositories for easy access and reference.</p>
