50 results for Help Desk in San Diego, CA

Help Desk Analyst I We are on the hunt for a skilled Help Desk Analyst I to join our team in Vista, California. This role is pivotal in providing in-person and remote first-tier technology support for our team members. As a Help Desk Analyst I, you will be tasked with analyzing, diagnosing, and resolving technology problems, in addition to installing, configuring, and maintaining various systems and devices. This opportunity offers a long-term contract employment opportunity. Responsibilities: • Provide in-person and remote first-tier technology support for team members • Analyze, diagnose, and resolve technology problems for end-users • Install, configure, test, maintain, monitor, and troubleshoot desktop and laptop hardware, peripheral devices, handheld devices, printing/scanning devices, presentation equipment, telephony equipment, and other technology products to deliver required service levels • Install, configure, maintain, and distribute operating systems and software on Windows, Mac OS, Android, and iOS devices • Create, maintain, and deactivate user accounts on various systems as needed, following established processes • Monitor service request queue and respond promptly using effective communication skills, escalating requests as necessary • Update service requests with a detailed description of the issue, steps taken towards resolution, and any other significant information • Utilize in-house knowledge base as required in resolving tickets, updating or creating knowledge base articles as needed for issues and resolutions • Assist in troubleshooting network or server issues as required, under the direction of senior Information Systems staff • Update and maintain technology asset inventory as required • Coordinate with Facilities staff or outside vendors to address cabling, electrical or other issues that impact Information Systems equipment as required • Participate in after-hours support as required.

Front Desk Coordinator Our client is seeking a Front Desk Coordinator to manage front desk operations, provide administrative support, and ensure smooth communication between visitors, staff, and teams. This role is essential in maintaining a positive and efficient work environment, making it the ideal opportunity for individuals who excel at multitasking and customer service. Key Responsibilities:<ul><li>Welcome clients, guests, and staff with professionalism and ensure their needs are addressed promptly</li><li> Answer phone calls, direct inquiries to the appropriate departments, and manage voicemail systems.</li><li>Manage calendars, appointments, and meetings for staff, ensuring all bookings are accurate and up-to-date.</li><li>Help with administrative tasks such as filing, data entry, and document preparation.</li><li>Maintain front desk supplies and assist in the ordering of office materials as needed.</li><li>Handle visitor or staff concerns while escalating issues to the appropriate department when necessary.</li><li> Act as a key liaison between internal teams and external visitors, ensuring smooth interactions and a welcoming atmosphere.</li></ul>

Front Desk Receptionist Do you thrive in a dynamic environment where excellent customer service and organizational skills make all the difference? Robert Half is seeking a Front Desk Receptionist to be the first point of contact for clients, visitors, and staff. In this role, you will handle essential administrative functions, provide a welcoming atmosphere, and help ensure smooth operations at the front desk. Key Responsibilities:<ul><li>Greeting and Welcoming: Serve as the face of the company, warmly greeting visitors and directing them to the appropriate person or department.</li><li>Communication Management: Answer and manage incoming phone calls with professionalism, transferring calls as needed, and taking accurate messages.</li><li>Administrative Support: Perform clerical tasks such as data entry, filing, scheduling, and managing correspondence.</li><li>Mail and Deliveries: Handle incoming and outgoing mail, packages, and deliveries efficiently.</li><li>Visitor Coordination: Maintain visitor log, issue security badges (if applicable), and assist with setting up meeting rooms.</li><li>Office Supplies: Monitor front desk supplies and assist in coordinating restocking when needed.</li><li>Reception Area Presentation: Maintain cleanliness and organization in the reception area to create a positive and professional impression.</li><li>Team Collaboration: Assist other departments as needed with ad hoc administrative tasks.</li></ul>

Customer Service Representative Robert Half is working with a well-regarded client in San Diego, CA, who is seeking a Customer Service Representative to join their team. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This role requires excellent communication skills, adaptability, and the ability to thrive in a fast-paced environment. You'll be the first point of contact for customers and play a critical role in maintaining the company's reputation for excellence. Key Responsibilities:<ul><li>Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Resolve customer concerns by accurately identifying issues and implementing effective solutions.</li><li>Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.</li><li>Document customer interactions and track issues to ensure timely follow-up and resolution.</li><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.</li><li>Collaborate with other departments to address complex customer needs and improve processes.</li><li>Provide proactive recommendations or upsell/cross-sell opportunities when appropriate, while maintaining a customer-first focus.</li></ul>

Front Desk Coordinator Position Overview:Robert Half is partnering with a mission-driven nonprofit organization seeking a welcoming and organized Front Desk Receptionist to serve as the face of their facility. The ideal candidate is a professional multitasker with a strong customer service mindset, excellent communication skills, and a passion for helping others. This position plays a key role in creating a positive first impression for visitors and staff, while also providing critical administrative support to various departments. Key Responsibilities:<ul><li>Serve as the first point of contact by warmly greeting guests, clients, and staff and directing them to the appropriate departments or personnel.</li><li>Manage a multi-line phone system: answer calls promptly and courteously, route inquiries, and take accurate messages when needed.</li><li>Receive, sort, and distribute incoming mail, packages, and faxes; coordinate outgoing mail and shipping logistics.</li><li>Assist with processing apprenticeship program applications and maintain applicant data in tracking spreadsheets.</li><li>Maintain and update contact and address information in the organization’s database.</li><li>Support the Administrative Coordinator with administrative tasks.</li><li>Digitally archive completed or inactive apprentice records by scanning and uploading to the organization’s system.</li><li>Help maintain kitchen organization and supply inventory; restock beverages and report low stock to the Executive Assistant.</li><li>Perform routine filing, data entry, and general office maintenance tasks.</li><li>Provide administrative support across departments, particularly during special projects or events.</li></ul>

Call Center Agent Our client, a leading organization with a strong focus on delivering exemplary customer experiences, is seeking a dedicated Customer Service Agent to join their team. This role offers a structured and supportive environment, with a hands-on, on-site training program for the first three months, followed by a flexible hybrid work schedule. The Customer Service Agent will serve as the primary point of contact for customers and be responsible for addressing inquiries, resolving issues, and ensuring positive interactions across various communication channels (phone, email, and chat). This is an excellent opportunity for individuals with strong communication skills and a commitment to customer satisfaction. Key Responsibilities:<ul><li> Professionally handle inbound and outbound calls, emails, and chat inquiries to resolve customer concerns and ensure satisfaction.</li><li> Provide timely solutions to customer issues, escalating more complex concerns to supervisors or specialized teams as necessary.</li><li>Attend on-site training for the first three months to develop expertise in company policies, procedures, and internal systems. Upon completion of training, transition to a hybrid schedule, combining remote and in-office work.</li><li>Stay up-to-date and maintain detailed knowledge of the company’s products, services, and policies to provide accurate information.</li><li> Ensure all customer interactions are accurately recorded in the CRM system for tracking and reporting purposes.</li><li>Work closely with internal teams to continuously improve the customer experience and streamline processes.</li></ul>

Call Center Representative Are you looking for an opportunity to deliver excellent customer service in a dynamic, fast-paced environment? Robert Half is working with a client to find a dedicated Call Center Representative who thrives on creating positive interactions with customers while solving problems efficiently. The Call Center Representative will be responsible for handling inbound and outbound calls, assisting customers with inquiries, troubleshooting issues, and providing solutions in a timely manner. This role is ideal for candidates with strong communication skills, exceptional attention to detail, and a passion for delivering excellent service. Key Responsibilities<ul><li>Handle inbound and outbound calls to assist customers with questions about products, services, or account-related concerns.</li><li>Troubleshoot and resolve customer issues efficiently while maintaining professionalism.</li><li>Provide information about company processes, account statuses, billing details, and more.</li><li>Document customer interactions accurately within the company’s CRM system.</li><li>Handle escalated calls or transfer complex issues to the appropriate department as needed.</li><li>Identify patterns in customer inquiries and recommend solutions to enhance the customer experience.</li></ul>

Call Center Specialist Are you an enthusiastic communicator with a problem-solving mindset and a passion for customer service? Robert Half is collaborating with a respected organization to find a dedicated Call Center Representative to join their team. As a Call Center Representative, you'll act as the primary point of contact for incoming inquiries across multiple communication channels, including phone, email, and chat. Your ability to quickly address customer concerns, provide accurate information, and ensure a seamless resolution will directly contribute to the company’s reputation for outstanding service. Key Responsibilities<ul><li>Answer inbound calls and respond to customer emails and chats in a professional and timely manner </li><li> Address customer concerns effectively and escalate unresolved issues to the appropriate team for resolution </li><li>Maintain up-to-date customer records using CRM tools and ensure accurate data entry </li><li>Stay informed about company services and products to provide knowledgeable solutions </li><li>Work closely with other departments to streamline communication and improve customer outcomes </li><li> Meet or exceed individual and team key performance indicators (KPIs) such as response time and resolution rates </li></ul>

Call Center Representative Looking for a dynamic role in the healthcare industry? A leading healthcare organization in Escondido is seeking a dedicated Call Center Representative to provide exceptional service to patients and ensure a seamless communication experience. If you have strong verbal skills and a passion for helping others, join this rewarding and fast-paced environment! Key Responsibilities:<ul><li>Handle inbound and outbound calls, assisting patients with scheduling appointments, billing inquiries, and general questions.</li><li>Provide detailed information about healthcare services and resolve customer concerns professionally and empathetically.</li><li>Maintain patient records and input accurate data into the healthcare system.</li><li>Collaborate with other departments to ensure patient needs are met promptly and effectively.</li></ul>

Customer Service Agent Robert Half is working with a client in San Diego, CA, to fill a Customer Service Agent position. As a Customer Service Agent, you will be responsible for assisting customers via phone, email, or chat, ensuring their inquiries are addressed promptly and accurately. You will serve as a key liaison between customers and company departments, helping resolve issues, identifying solutions, and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Respond to customer inquiries and complaints through phone, email, or live chat in a professional and friendly manner.</li><li>Resolve customer issues efficiently, escalating complex concerns to appropriate departments as needed.</li><li>Maintain detailed records of customer interactions in the company’s CRM system.</li><li>Provide product or service-related information to customers, including pricing, features, and troubleshooting.</li><li>Assist with order processing and follow-up to ensure timely delivery and accurate fulfillment.</li><li>Identify customer needs and recommend appropriate solutions or products.</li><li>Monitor customer feedback and share insights with management to improve service delivery.</li><li>Work collaboratively with team members and other departments to provide seamless customer support.</li></ul>

Call Center Representative Our client, a customer-centric organization known for delivering exceptional support, is seeking a motivated Call Center Representative to join their team. The Call Center Representative will interact directly with customers to address inquiries, resolve issues, and ensure a seamless experience. This role starts with hands-on, on-site training for the first three months to ensure a thorough understanding of processes and systems, followed by a hybrid work schedule. Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency while maintaining a high level of customer satisfaction.</li><li> Troubleshoot customer concerns and provide solutions in a timely manner, escalating complex issues when necessary.</li><li>Complete on-site training during the first three months to become proficient in company policies, procedures, and customer support systems. Transition to a hybrid work schedule upon successful completion of the training period.</li><li> Develop and maintain a deep understanding of the company’s products and services to provide accurate information to customers.</li><li>Accurately input customer data and document interactions in the CRM system.</li><li> Ensure adherence to company standards, processes, and industry regulations.</li><li>Work closely with supervisors and colleagues to meet departmental goals and improve the customer experience.</li><li> Achieve and maintain defined benchmarks for customer satisfaction, response times, and call volumes.</li></ul>Work Schedule:<ul><li>The first three months will be on-site at the company’s office for hands-on training.</li><li>Post-training, transition to a hybrid schedule, allowing remote work while maintaining in-office presence as needed.</li></ul>

Customer Service Representative Our client, a dynamic and customer-focused organization, is seeking a dedicated Customer Service Representative to join their call center team. The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving concerns, and providing support across a variety of communication channels. This role requires strong interpersonal skills, problem-solving abilities, and a commitment to creating positive customer experiences. Key Responsibilities:<ul><li> Respond to customer inquiries via phone, email, and chat, ensuring all interactions are handled with professionalism and efficiency.</li><li>Identify customer issues and resolve them promptly while maintaining a high level of satisfaction. Escalate complex cases to the appropriate team or supervisor when required.</li><li>Accurately document and update customer information in the company’s database or CRM system.</li><li>Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers.</li><li>Analyze customer concerns to identify opportunities for improvement within operations or processes.</li><li> Work closely with other team members and departments to ensure seamless service delivery.</li><li> Meet or exceed performance metrics related to customer satisfaction, call resolution time, and call volume.</li></ul>

Call Center Representative Want to build your career in the financial services industry? A leading San Marcos-based financial company is seeking a Call Center Representative who thrives in fast-paced environments and excels in delivering exceptional client support. This role is ideal for someone with an interest in finance and a commitment to ensuring positive customer experiences. Key Responsibilities:<ul><li>Answer customer inquiries regarding financial products, services, and account-related issues.</li><li>Process transactions, resolve complaints, and provide clear, detailed information about company policies.</li><li>Manage a high volume of calls while maintaining accuracy and efficiency in your work.</li><li>Utilize CRM platforms to input data and track client interactions, ensuring seamless follow-ups.</li></ul>

Front Desk Coordinator Robert Half is partnering with a nonprofit organization that is dedicated to creating positive change in the community through advocacy, education, and outreach. They are searching for a dynamic Front Desk Coordinator to serve as the first point of contact for visitors, donors, and community members. As the Front Desk Coordinator, you play a crucial role in ensuring smooth operations within the office and delivering exceptional customer service. You will greet and assist visitors, manage inbound communications, and provide general administrative support to the team. Key Responsibilities:<ul><li>Greet visitors with warmth and professionalism, ensuring they are directed appropriately and their needs are met.</li><li>Answer and direct incoming calls while providing accurate information about the organization’s programs and services.</li><li>Manage the front desk email inbox and respond promptly to inquiries.</li><li>Assist with scheduling, meeting room coordination, and maintaining shared office calendars.</li><li>Process outgoing and incoming mail and deliveries.</li><li>Maintain the reception area’s cleanliness and ensure it’s welcoming for staff, volunteers, and stakeholders.</li><li>Support administrative tasks such as data entry, document preparation, and filing.</li><li>Help coordinate nonprofit events, including managing registration lists and assisting with set-up.</li><li>Work collaboratively with other departments to ensure seamless communication and support.</li><li>Handle sensitive information with discretion and confidentiality.</li></ul>

Customer Service Representative Robert Half is assisting a valued client in San Diego, CA in hiring a dedicated and customer-focused Customer Service Representative. This role is perfect for someone who thrives in fast-paced environments, enjoys problem-solving, and excels at delivering exceptional customer experiences. Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Problem Resolution: Identify and troubleshoot customer issues, escalating them to appropriate departments when necessary</li><li>Order Management: Process orders, track shipments, update customer accounts, and ensure accuracy in all transactions</li><li>Documentation: Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system</li><li>Collaboration: Coordinate with internal teams to ensure smooth customer experiences and resolve issues effectively</li></ul>

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Irvine, California. This role primarily focuses on customer service within a detail-oriented environment. The Receptionist will be stationed at the front desk, serving as the initial point of contact for clients and visitors. Responsibilities: • Greet clients and visitors warmly and with detail-oriented manners upon their arrival • Coordinate and manage the booking of conference rooms and visitor offices • Organize catering and food arrangements for events and lunches • Keep the conference room and visitor offices tidy and prepared for use • Manage inbound calls and effectively transfer them to the appropriate party • Sort and distribute incoming mail and handle deliveries • Maintain an updated phone list and other essential records • Handle sensitive and confidential documents with discretion • Collaborate with the onsite team to ensure a smooth operation • Undertake additional projects or tasks as assigned • Maintain cleanliness and organization of the workspace during downtime.

Customer Service Representative Robert Half is working with an established organization to hire a Customer Service Representative who excels at communication, problem-solving, and handling customer inquiries in a professional and friendly manner. As a Customer Service Representative, you will be the voice of the company, providing assistance to customers via phone, email, and online chat. This role requires efficient handling of inquiries, building rapport, and ensuring customer satisfaction. You will also work closely with other teams to meet company standards and excel in delivering customer-focused solutions. Schedule Details:<ul><li>First 3 Months: Fully in-office for comprehensive onboarding and hands-on training.</li><li>Post Training: Transition to a hybrid schedule with remote flexibility.</li></ul>Key Responsibilities:<ul><li>Respond to incoming inquiries, including questions about products, services, and billing, in a timely and professional manner </li><li>Address and resolve customer issues or complaints using effective problem-solving techniques </li><li>Escalate complex issues to appropriate departments while maintaining clear and prompt communication with customers</li><li>Maintain accurate and up-to-date records of customer interactions in CRM systems </li><li>Provide follow-up support to ensure customer satisfaction and retention </li><li>Collaborate with internal teams to streamline processes and enhance the customer experience </li></ul>

Customer Service Agent Robert Half is working with a dynamic client to hire a Customer Service Representative. This position provides a unique opportunity to grow professionally in a supportive environment, starting with three months fully in-office for training, followed by a flexible hybrid work schedule. The Customer Service Representative will be the primary point of contact for customers, delivering exceptional service through phone, email, and online channels. During the first three months, team members will undergo a thorough in-office training designed to familiarize them with company systems, processes, and tools. After training, the role transitions into a hybrid schedule combining remote work and in-office days, ensuring flexibility and continued collaboration. Key Responsibilities<ul><li> Address customer inquiries, provide information on products and services, and resolve issues efficiently to ensure satisfaction.</li><li> Accurately log customer interactions, process orders, service requests, and troubleshoot issues using the company’s CRM system.</li><li>Partner with team members and other departments to resolve complex issues and provide seamless customer experiences.</li><li>Maintain customer records and ensure all internal reporting is completed accurately and on time.</li><li> Share customer feedback with management to support continuous improvement in services and processes.</li><li>Meet key performance indicators, such as response times and resolution rates.</li></ul>

Customer Service Representative Robert Half is seeking a Customer Service Representative to join a dynamic team in a fast-paced environment. In this role, you’ll play a critical part in ensuring positive customer experiences, responding to inquiries, resolving issues, and strengthening relationships with clients. Key Responsibilities:<ul><li>Customer Interaction: Provide outstanding service by responding to inbound inquiries, emails, and live chat from customers in a timely and courteous manner.</li><li>Issue Resolution: Address and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary.</li><li>Product and Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to answer customer questions accurately.</li><li>Order Processing: Assist customers with placing orders, processing returns/exchanges, and tracking shipments.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.</li><li>Collaboration: Work cross-functionally with other departments, such as sales, logistics, and technical support, to provide seamless service.</li><li>Upselling Opportunities: Identify opportunities to recommend additional products or services to customers while meeting their needs.</li><li>Customer Satisfaction: Continuously work to improve the customer experience by listening to feedback and suggesting enhancements to processes.</li></ul>

Customer Service Representative Are you a problem-solving expert who thrives in helping customers? A company in San Marcos is seeking a professional Customer Service Representative to ensure superior customer experience through exceptional communication and problem resolution skills. Responsibilities:<ul><li>Address customer inquiries via phone, email, and chat, resolving issues promptly and professionally.</li><li>Process orders, returns, and account updates in ERP or CRM software platforms.</li><li>Maintain strong product knowledge and provide guidance to customers regarding company services.</li><li>Collaborate with internal teams to resolve escalated issues and improve the customer experience.</li><li>Provide feedback regarding customer interactions to help refine processes and improve support.</li></ul>

Front Desk Receptionist We are looking for a dependable and organized Bilingual Administrative Assistant for a contract to permanent role, someone who is fluent in both English and Spanish and thrives in a fast-paced environment. This role is perfect for someone with excellent communication skills and a passion for helping people — especially someone who can confidently handle high-volume phone calls and appointment scheduling with professionalism and poise.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Santa Ana, California. This role is based on-site and involves working in the construction industry. As a part of our team, you will be primarily handling customer interactions, maintaining data accuracy, and contributing to the overall customer experience. Responsibilities: • Managing and answering inbound calls to assist customers with their queries and concerns. • Utilizing Microsoft Office Suites and other proprietary CRM tools to maintain and update customer records. • Reviewing and marking up drawings sent in by customers as part of their inquiries (training will be provided). • Writing and proposing solutions to customer queries (training will be provided). • Scheduling appointments and organizing meetings as required. • Ensuring the seamless flow of information within the team by coordinating with other departments. • Participating in the estimations process (training will be provided). • Handling both inbound and outbound calls to maintain customer relationships. • Managing data entry tasks and maintaining the accuracy of customer information. • Contributing to inside sales activities without the need for closing deals.

Call Center Representative Robert Half is working with a client in San Diego, CA, to fill a Call Center Representative position. The Call Center Representative will assist customers by addressing inquiries, resolving issues, and providing accurate information regarding products and services. The role will be on-site for the first three months of training to ensure employees are equipped with the tools and skills to succeed. Following training, a hybrid work schedule will be offered. Key Responsibilities:<ul><li>Handle inbound calls, emails, or chat inquiries from customers, ensuring prompt and professional responses.</li><li>Assist customers in resolving issues, providing technical support, and answering questions regarding company products and services.</li><li>Accurately document customer interactions and resolutions in the CRM system for future reference.</li><li>Escalate complex issues to the appropriate department or manager as needed.</li><li>Maintain up-to-date knowledge of company policies and procedures to ensure accurate information is provided to customers.</li><li>Meet or exceed KPIs such as first call resolution, average handle time, and customer satisfaction.</li></ul>On-Site Training and Work Arrangement:<ul><li>On-Site Training: The first three months of employment will require full-time, on-site work to ensure thorough training and support.</li><li>Hybrid Transition: After successfully completing the training period, employees will transition to a hybrid work schedule, consisting of both remote and on-site work days.</li></ul>

Receptionist Position Overview:Robert Half is partnering with a purpose-driven nonprofit organization seeking a warm, organized, and reliable Receptionist to be the first point of contact for visitors, staff, and callers. This individual will create a welcoming environment at the front desk while supporting the smooth daily operations of the office. The ideal candidate brings professionalism, patience, and attention to detail to every interaction and task. Key Responsibilities:<ul><li>Greet and assist all visitors and clients in a friendly, courteous, and professional manner.</li><li>Answer and manage a multi-line phone system; screen and direct calls or take detailed messages as needed.</li><li>Receive and distribute incoming mail, packages, and deliveries; prepare outgoing mail and shipments.</li><li>Maintain a clean, organized front desk area and assist in general office upkeep.</li><li>Help update contact information and records in internal systems.</li><li>Assist with basic data entry tasks and document scanning.</li><li>Support staff by organizing and filing paperwork, both physical and digital.</li><li>Help track the status of certificates and other program-related documents; scan and file as needed.</li><li>Collaborate with team members to ensure records are current and accurate.</li><li>Monitor office and kitchen supply inventory; restock items and communicate any needs to the appropriate team member.</li><li>Provide general support for internal events or occasional projects.</li></ul>

Customer Success Specialist Robert Half is seeking an experienced and professional Customer Success Specialist to join one of our valued clients in the beautiful beachside community of La Jolla, California. As a Customer Success Specialist, you will act as the first point of contact for customers, addressing inquiries, resolving concerns, and building lasting relationships. This position begins with a comprehensive in-office training program to immerse you in the company's processes and policies, with hybrid flexibility available after the first three months. Join a team known for its exceptional service and collaborative work culture! Training & Schedule Details:<ul><li>First 3 Months: Fully in-office for training and onboarding at the La Jolla location.</li><li>Post Training: Transition to a hybrid schedule with remote flexibility.</li></ul>Key Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and online chat with professionalism and efficiency.</li><li>Provide detailed product/service information, troubleshoot issues, and resolve concerns to ensure customer satisfaction</li><li>Maintain accurate documentation of customer interactions in CRM systems</li><li>Assist customers with account management, order tracking, and billing inquiries</li><li>Escalate unresolved or complex issues to the appropriate department while maintaining clear communication with customers</li><li>Collaborate with internal teams to optimize workflows and refine the overall customer experience</li><li>Contribute to team goals by meeting individual performance metrics and participating in departmental initiatives</li></ul>