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3 results for Entry Level Help Desk Support in San Diego, CA
- San Diego, CA
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
- 2026-07-02T00:00:00Z
- La Jolla, CA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.<br>• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.<br>• Manage user account support tasks within Active Directory, including access updates and basic account administration.<br>• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.<br>• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.<br>• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.<br>• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
- 2026-07-13T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 30 - 34 USD / Hourly
- <p>Our client is seeking a reliable and hands-on <strong>Part-Time IT Support Specialist</strong> to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately <strong>15 hours per week</strong>, with the opportunity to extend hours based on client demand.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues</li><li>Deliver helpdesk-level support and respond to employee technical requests in a timely manner</li><li>Provision and configure laptops for new hires, including setup, imaging, and deployment</li><li>Set up and manage employee accounts within Microsoft, including <strong>Entra ID</strong></li><li>Support conference room technology and audiovisual equipment as needed for meetings and events</li><li>Maintain and track IT inventory, including laptops, peripherals, and related equipment</li><li>Assist with onboarding and offboarding technical processes</li><li>Document support issues, resolutions, and inventory updates as needed</li></ul><p><br></p>
- 2026-07-11T00:00:00Z