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1 result for Desktop Support Analyst in San Diego, CA
- Carlsbad, CA
- onsite
- Temporary
- 22 - 27 USD / Hourly
- <p>Robert Half is partnering with a fast-growing <strong>consumer products brand</strong> headquartered in <strong>Carlsbad</strong> to hire a personable, solution‑oriented <strong>Customer Support Specialist</strong>. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own daily <strong>customer communications</strong> via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage <strong>order entry</strong> and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with <strong>3PL/warehouse</strong>.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through <strong>product selection</strong>, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with <strong>Sales Ops</strong> and <strong>Accounting</strong> on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on <strong>SLAs</strong>, ticket volumes, and top customer pain points.</li><li>Contribute to <strong>knowledge base</strong> articles and help streamline macros, templates, and SOPs.</li></ul>
- 2026-02-27T00:00:00Z