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2 results for Desktop Support Analyst in San Diego, CA

Help Desk/IT Support

Del Mar, California
onsite
Temporary / Contract
30.875 - 35.75 USD / Hourly
We are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks. Responsibilities: • Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities. • Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates. • Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution. • Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization. • Assist with basic networking and server-related support needs, escalating more complex issues when necessary. • Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly. • Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.
2026-09-22T00:00:00Z

Laptop Refresh Specialist

San Diego, California
onsite
Temporary / Contract
27 - 30 USD / Hourly
We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment. Responsibilities: • Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices. • Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery. • Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting. • Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs. • Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process. • Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments. • Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution. • Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users.
2026-09-10T00:00:00Z