We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract to permanent role, you will play a vital part in delivering exceptional service to our clients by resolving issues efficiently and ensuring customer satisfaction. This position offers the opportunity to work in a collaborative environment while handling inquiries and managing customer relationships.<br><br>Responsibilities:<br>• Handle customer inquiries and issues from initiation to resolution, coordinating with relevant departments and providing timely follow-up.<br>• Utilize multiple internal systems daily to ensure accurate and efficient customer service.<br>• Communicate feedback to management regarding service concerns or potential improvements.<br>• Participate in special projects as assigned to enhance operational effectiveness.<br>• Respond to inbound and outbound customer calls, ensuring detail-oriented and courteous interactions.<br>• Process order entries and manage customer accounts, including setup and troubleshooting.<br>• Address shipping, delivery, and billing inquiries with attention to detail and accuracy.<br>• Collaborate cross-functionally to ensure seamless service delivery and problem resolution.<br>• Adhere to mandatory overtime requests when necessary.<br>• Maintain detailed documentation of customer interactions and resolutions.
<p>Our recruiting firm is partnering with a <strong>well-established automotive client in Carlsbad</strong> who is seeking a professional and customer-focused <strong>Customer Service Representative</strong>. This role is central to delivering excellent service and ensuring customer satisfaction in a fast-paced industry environment.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Serve as the first point of contact for customers via phone, email, and in-person visits.</li><li>Assist customers with inquiries regarding services, parts, scheduling, and billing.</li><li>Process customer transactions, prepare service orders, and update account records.</li><li>Coordinate appointments and maintain service calendars for technicians and sales staff.</li><li>Manage and resolve customer complaints with professionalism and efficiency.</li><li>Provide accurate product and service information to customers.</li><li>Assist with maintaining customer databases and CRM systems.</li><li>Collaborate with internal teams to ensure timely resolution of customer requests.</li><li>Generate and distribute customer service reports as requested by management.</li></ul>
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
We are looking for a compassionate and meticulous Bilingual Customer Experience Specialist to join our team in San Diego, California. This Contract to Permanent position offers the opportunity to support individuals in accessing vital services and resources while contributing to the meaningful mission of a non-profit organization. If you are bilingual in Spanish and English, have strong communication skills, and are passionate about helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and accurate responses to inbound inquiries, offering assistance, information, or referrals as needed.<br>• Record all client interactions comprehensively and accurately in web-based systems.<br>• Stay informed about available resources and services to ensure effective support.<br>• Collaborate with internal teams to address client needs and provide seamless service.<br>• Maintain a meticulous and empathetic approach in all customer communications.<br>• Utilize CRM systems and other software platforms to manage client data and interactions.<br>• Assist clients with benefit-related inquiries and billing functions as required.<br>• Translate and communicate effectively in both Spanish and English to support diverse clientele.<br>• Uphold organizational standards for quality and efficiency in customer service.<br>• Contribute to continuous improvement initiatives within the call center environment.
<p>We are looking for a Bilingual Customer Service Representative for a non-profit call center. This role is responsible for providing exceptional service and support to individuals in need. They play a vital role in promoting the organization's mission by assisting callers, addressing inquiries, and resolving concerns efficiently and empathetically. Fluency in English and Spanish, both written and spoken, is essential to ensure clear communication with diverse populations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Inbound and Outbound Call Management:</strong></li></ol><ul><li>Respond to calls from individuals requesting information or assistance.</li><li>Make outbound calls to follow up on requests, share updates, or gather additional information.</li></ul><ol><li><strong>Customer Support and Problem Resolution:</strong></li></ol><ul><li>Provide compassionate and accurate assistance to callers seeking resources, support services, or program details.</li><li>Address and resolve any issues or concerns professionally and promptly.</li></ul><ol><li><strong>Documentation and Data Entry:</strong></li></ol><ul><li>Log call details and customer interactions into the organization's database accurately.</li><li>Maintain confidential and sensitive information in compliance with policies.</li></ul><ol><li><strong>Language Support:</strong></li></ol><ul><li>Communicate fluently and effectively in both languages (English and Spanish) to assist callers from diverse backgrounds.</li><li>Translate documents or information when needed to support the organization’s operations.</li></ul><ol><li><strong>Knowledge of Non-Profit Services:</strong></li></ol><ul><li>Stay informed on the non-profit’s programs, mission, and available resources to provide accurate information to callers.</li><li>Collaborate with team members to ensure callers are connected to the appropriate services or teams.</li></ul><ol><li><strong>Training and Team Coordination:</strong></li></ol><ul><li>Participate in training sessions to stay updated on new policies, procedures, or services offered.</li><li>Work collaboratively with fellow customer service representatives to share insights and ensure smooth operations.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Sales Support specialist to join our team in Irvine, California. This Contract to permanent position involves providing administrative and operational assistance to senior sales leadership and the broader sales team, ensuring seamless coordination and support for various sales processes. Ideal candidates will thrive in a fast-paced environment and demonstrate strong organizational and multitasking abilities.<br><br>Responsibilities:<br>• Assist senior sales leadership with booking new projects, coordinating travel arrangements, and scheduling customer meetings and events.<br>• Organize and facilitate meetings, including preparing agendas and running sessions.<br>• Generate and maintain accurate sales reports and utilize tools to support sales operations.<br>• Collaborate with the sales and estimating teams to process requests, maintain calendars, and prepare proposals for delivery.<br>• Ensure estimating requests are received, processed, and tracked efficiently.<br>• Manage communication between sales representatives and estimating teams to streamline project workflows.<br>• Provide logistical support for executive staff on various projects.<br>• Maintain and update relevant systems and tools to ensure the accuracy of sales data.<br>• Support customer service efforts, addressing inquiries and providing timely responses.<br>• Uphold a high level of organization and thoroughness in all administrative tasks.
We are looking for a dedicated Administrative Assistant to join our team in Irvine, California. This Contract-to-permanent position offers an exciting opportunity to support our Commercial Fire Protection team with a blend of administrative and coordination responsibilities. The ideal candidate will excel at customer service, project coordination, and maintaining operational efficiency within a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate service and project activities, including scheduling work orders and monitoring their progress.<br>• Handle incoming customer calls related to service dispatching, scheduling, and general inquiries.<br>• Prepare detailed estimates and proposals to support the Operations and Business Development teams.<br>• Procure necessary parts and materials for service work orders to ensure timely completion.<br>• Create and dispatch work orders for planned maintenance and service tasks.<br>• Oversee monthly maintenance accounts, maintaining communication with contract customers and subcontractors.<br>• Monitor technician check-ins and check-outs in compliance with company safety policies, reporting any discrepancies.<br>• Develop and maintain customer satisfaction follow-up procedures, providing feedback to senior management.<br>• Generate reports to track service and project metrics effectively.<br>• Provide service quotes to customers in collaboration with the Service Supervisor.
<p>Are you passionate about providing exceptional service and resolving customer inquiries? As a <strong>Call Center Agent</strong>, you will act as the voice of the company, ensuring customer needs are met and delivering a positive experience with every interaction. Join a fast-paced, customer-focused environment and make a meaningful impact!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and/or outbound calls in a professional, courteous, and timely manner.</li><li>Address customer inquiries, provide solutions, and resolve issues efficiently.</li><li>Document and update customer information in the database following each interaction.</li><li>Follow company guidelines to achieve quality standards and meet performance metrics.</li><li>Collaborate with team members to resolve complex inquiries and escalate issues as necessary.</li><li>Educate customers on products, services, and company policies while promoting a positive image of the business.</li></ul>
<p>We are looking for a Bilingual Call Center Specialist to support the mission of a non-profit organization by handling inbound and outbound phone interactions with professionalism, empathy, and cultural sensitivity. This role requires fluency in English and Spanish to effectively engage with individuals from diverse backgrounds, ensuring callers receive information, resources, and support to meet their needs. The Specialist is also responsible for accurate data entry, resource referrals, and collaborating closely with team members to uphold the priorities and values of the non-profit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Call Handling:</strong></li></ol><ul><li>Provide exemplary customer service to all callers by addressing inquiries, offering resources, and connecting individuals to appropriate organizational services via phone.</li><li>Maintain professionalism and empathy when dealing with sensitive situations, including crisis calls or emotional interactions.</li><li>Ensure clear and effective communication in both languages to serve diverse clients effectively.</li></ul><ol><li><strong>Outreach and Resource Coordination:</strong></li></ol><ul><li>Make outbound calls to follow up on requests and share updates about available programs or services.</li><li>Refer callers to internal non-profit programs or trusted external community resources as appropriate.</li></ul><ol><li><strong>Data Management and Confidentiality:</strong></li></ol><ul><li>Accurately document all calls, inquiries, and case notes into the organization's CRM system or database.</li><li>Protect sensitive client information and adhere to all privacy and confidentiality policies.</li></ul><ol><li><strong>Language Translation and Support:</strong></li></ol><ul><li>Translate verbal and written materials as needed to support callers or facilitate internal communication.</li><li>Assist colleagues and teammates in bridging communication gaps with non-English-speaking clients.</li></ul><ol><li><strong>Mission and Community Support:</strong></li></ol><ul><li>Represent the organization with professionalism, passion, and commitment to its mission and values.</li><li>Participate in training sessions to remain informed about the non-profit’s services, policies, and updates.</li><li>Foster collaborative relationships with team members to deliver cohesive and impactful service.</li></ul><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team in Santa Ana, California. This is a Contract-to-Permanent position offering an excellent opportunity for growth and long-term career development. The ideal candidate will provide essential front desk support while delivering exceptional customer service to clients and team members.<br><br>Responsibilities:<br>• Manage and operate a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Greet visitors and clients with professionalism and assist them as needed.<br>• Perform accurate data entry tasks to maintain and update records.<br>• Handle email correspondence efficiently, responding to inquiries and forwarding messages to the appropriate departments.<br>• Organize and maintain files and records to ensure easy accessibility.<br>• Schedule appointments and manage calendars for staff and executives.<br>• Collaborate with team members to ensure smooth daily operations and communication.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to complete administrative tasks.<br>• Maintain a clean and organized reception area, creating a welcoming environment for visitors.<br>• Support additional administrative tasks as assigned by management.
<p>Our client is looking for a friendly and professional Receptionist to serve as the welcoming face of our organization. In this role, you will greet visitors, handle incoming calls, provide administrative support, and maintain an organized and efficient front desk. The ideal candidate is personable, diligent, and enthusiastic about creating positive experiences for clients, vendors, and staff.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors warmly, ensuring they feel welcome while directing them to appropriate staff members or meeting areas </li><li>Answer and route incoming phone calls promptly and professionally, taking accurate messages when necessary.</li><li>Keep the reception area clean, organized, and well-stocked, maintaining a professional atmosphere.</li><li>Handle incoming and outgoing correspondence, including mail, packages, and courier deliveries.</li><li>Provide general administrative support, such as data entry, filing, and document preparation.</li><li>Assist with scheduling appointments, coordinating meeting spaces, and managing visitor logs.</li><li>Ensure the proper functioning of office equipment and provide basic troubleshooting assistance.</li><li>Communicate effectively with internal teams, vendors, and stakeholders.</li></ul><p><br></p>
We are looking for a dedicated Office Services Associate to join our team in Irvine, California. This contract position involves delivering exceptional office support services, including reprographics, mail handling, and hospitality tasks. The ideal candidate will bring strong organizational skills and a proactive attitude to ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Perform reprographics and mail service tasks, ensuring all work adheres to established guidelines.<br>• Maintain organized logs for office services tasks, ensuring accuracy and completeness.<br>• Operate and troubleshoot office equipment, including copiers and scanners, and manage supplies such as paper and toner.<br>• Assist with conference room maintenance and office replenishment to ensure a tidy and functional workspace.<br>• Communicate effectively with supervisors and clients to address concerns and meet deadlines.<br>• Handle sensitive and confidential documents responsibly and securely.<br>• Conduct quality assurance checks on completed work to ensure high standards are met.<br>• Collaborate with team members to prioritize workflow and meet project deadlines.<br>• Lift and transport items weighing up to 50 pounds as part of daily responsibilities.<br>• Adhere to company policies and procedures while delivering services in a fast-paced environment.
<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>
<p>A fast-growing consumer goods company in Encinitas is seeking an Accounts Receivable Clerk to help manage incoming payments and maintain accurate financial records. This role is perfect for someone who enjoys working with customers, solving problems, and keeping things organized behind the scenes.</p><p><br></p><p><strong><u>💼 What You’ll Be Responsible For:</u></strong></p><ul><li>Generate and send invoices based on sales orders and service agreements.</li><li>Monitor accounts receivable aging and follow up on outstanding balances.</li><li>Post payments and reconcile customer accounts.</li><li>Communicate with clients regarding billing questions and payment arrangements.</li><li>Assist with month-end reporting and financial documentation.</li><li>Maintain organized records and support internal audits.</li></ul>
<p>Are you a friendly, organized, and professional individual who excels in creating positive first impressions? Our client is seeking a Receptionist to be the face of their organization, responsible for ensuring smooth front-desk operations and delivering exceptional customer service. This role is perfect for someone who thrives in a fast-paced environment and enjoys engaging with others.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Front Desk Operations:</strong> Greet visitors, clients, and staff in a warm and professional manner while ensuring they feel welcomed and directed appropriately.</li><li><strong>Phone Management:</strong> Answer, screen, and route incoming calls efficiently using a multi-line phone system. Take accurate messages when needed.</li><li><strong>Scheduling:</strong> Manage calendars, schedule appointments, and assist with organizing meetings as required.</li><li><strong>Clerical Support:</strong> Handle light administrative tasks such as filing, data entry, and maintaining office supplies inventory.</li><li><strong>Mail and Deliveries:</strong> Sort, distribute, and manage incoming/outgoing mail and deliveries.</li><li><strong>Visitor Coordination:</strong> Ensure visitors sign in and comply with building or company security protocols when necessary.</li><li><strong>Office Presentation:</strong> Maintain a tidy and presentable reception area and common spaces.</li><li><strong>Customer Support:</strong> Address basic inquiries from visitors and callers about the organization or its services/products.</li></ul><p><br></p>
<p>We are excited to represent our client in Valley Center who is looking for a <strong>Front Desk Receptionist</strong> to become the warm, welcoming face of their office. This role goes beyond answering phones — it’s about creating a positive first impression for clients, visitors, and team members alike. The ideal candidate has strong organizational skills, excellent interpersonal abilities, and thrives in an environment where <strong>every day brings new interactions and challenges</strong>.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Greet visitors, clients, and vendors with professionalism and warmth.</li><li>Answer, screen, and direct phone calls; take accurate messages as needed.</li><li>Maintain an organized front desk and lobby area.</li><li>Assist with scheduling appointments and maintaining calendars.</li><li>Receive and distribute mail, deliveries, and office supplies.</li><li>Support administrative functions such as filing, data entry, and document preparation.</li><li>Provide general support to internal departments as needed.</li></ul>
Duties/Responsibilities:<br>• Establishes internal controls and guidelines for accounting transactions.<br>• Prepares and runs all payroll operation, including regualr and additional payrolls <br>• Oversees the production of periodic financial reports; ensures that the reported results comply with US GAAP, and prepares consolidated financial reporting for HQ. Responsible for managing chart of accounts/business units and running year end process.<br>• Ensures timely completion of all account reconciliations.<br>• Responsible for tax planning throughout the fiscal year; files annual corporate tax return. Responsible for Sales and Use Tax filing to States in a monthly, quarterly, or annual basis.<br>• Audits accounts to ensure compliance with state and federal regulations; coordinates with outside auditors and provides needed information for the annual external audit.<br>• Ensures compliance with local, state, and federal government requirements.<br>• Oversees ship & debit (rebate program) to ensure accurate processing and accounting.<br>• Reviews and approves outgoing payments.<br>• Oversight of the accounts receivable function, including aging and credit terms.<br>• Responsible for preparing internal commission and offshore commission.<br>• Provides training, guidance, and support to Staff Accountant and Associate Accountant.<br>• Optimizes accounting systems and workflows.<br>• Provide financial insights to leadership for decision-making.<br>• Performs other related duties as necessary or assigned.<br><br>Required Skills/Abilities: <br>• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.<br>• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.<br>• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.<br>• Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.<br>• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.<br>• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.<br>• Kowledge of U.S. GAAP.<br>• Profeiciency with SAP.
<p>Our client is seeking a friendly and professional receptionist to be the first point of contact for our property management office. As the receptionist, you will create a welcoming environment for visitors, manage front desk operations, and assist with administrative tasks critical to supporting the business’s success. The ideal candidate will be personable, organized, and adept at multitasking.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, tenants, vendors, and visitors promptly and professionally, ensuring excellent customer service </li><li>Answer and direct incoming phone calls, emails, and inquiries to appropriate personnel.</li><li>Manage the calendar for property showings, appointments, and office events, as needed.</li><li>Maintain organized records of tenant inquiries and document communications.</li><li>Manage mail distribution, deliveries, and outgoing correspondence.</li><li>Assist with data entry, filing, and administrative support to ensure smooth office operations.</li><li>Provide basic information to tenants or prospects about company properties and services while maintaining professionalism.</li><li>Uphold confidentiality and organization standards.</li></ul>
<p>Are you an organized and detail-oriented professional with experience in property management? Our client is looking for a Commercial Property Administrator to oversee administrative operations for their portfolio of commercial properties. This role plays a critical part in ensuring smooth day-to-day processes, maintaining tenant relationships, and assisting the property management team in achieving operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Tenant Relations:</strong> Serve as the main point of contact for commercial tenants, addressing inquiries, coordinating maintenance requests, and handling customer service needs professionally.</li><li><strong>Lease Administration:</strong> Assist in maintaining lease documentation, tracking lease deadlines, and ensuring compliance with lease agreements.</li><li><strong>Billing and Payments:</strong> Responsible for generating tenant invoices, tracking rent payments, and processing accounts payable.</li><li><strong>Vendor Coordination:</strong> Support property operations by managing vendor contracts, scheduling services, and ensuring efficient communication between contractors and tenants.</li><li><strong>Administrative Support:</strong> Organize documents, maintain databases, and provide general administrative support to the property management team.</li><li><strong>Reporting:</strong> Prepare monthly and quarterly financial reports, property performance updates, and expense tracking for management.</li><li><strong>Event Coordination:</strong> Assist with planning tenant appreciation events, open houses, or facility inspections.</li><li><strong>Compliance:</strong> Ensure compliance with local regulations and company policies related to property management operations.</li></ul><p><br></p>
<p>Our client, a <strong>well-known pest control company in San Marcos</strong>, is looking for a <strong>Collections Specialist</strong> to join their dynamic team. This role is critical to ensuring the company maintains healthy cash flow while delivering exceptional service to their customer base. The Collections Specialist will manage overdue accounts, resolve billing issues, and work directly with customers to establish payment solutions. If you’re a professional who balances persistence with empathy, this is the ideal opportunity to put your communication skills and financial acumen to work.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Contact customers with past-due balances by phone, email, and mail.</li><li>Negotiate payment arrangements and establish repayment plans when necessary.</li><li>Research and resolve billing discrepancies in collaboration with the accounting team.</li><li>Accurately document all collection activities in customer accounts.</li><li>Provide regular reporting on collection status and outstanding balances.</li><li>Recommend accounts for escalation to legal or third-party collection agencies when required.</li><li>Ensure compliance with all federal, state, and company debt collection policies.</li><li>Work cross-functionally with customer service to maintain positive customer relationships.</li></ul>
<p>Are you a friendly, organized professional with a talent for creating a welcoming environment? Our client is seeking a Receptionist to serve as the cornerstone of their front desk operations. In this essential role, you’ll greet visitors, manage office communications, and provide administrative support, ensuring the organization runs efficiently and effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors with professionalism and warmth while maintaining the reception area’s appearance.</li><li>Manage inbound calls, route them to the appropriate contacts, and handle inquiries with a customer-focused approach.</li><li>Assist with filing, data entry, mail distributions, and various administrative tasks as needed.</li><li>Coordinate appointments, meetings, and conference room bookings to support organizational operations.</li><li>Serve as a liaison between departments, relaying messages and maintaining an effective flow of office communication.</li><li>Ensure visitor sign-ins align with company security protocols and provide accurate information to guests.</li><li>Monitor and order office supplies, ensuring the reception area is fully stocked and operational.</li><li>Support management with occasional company projects or event coordination as requested.</li></ul><p><br></p>
<p>Robert Half is one of the world's leading staffing agencies, providing professionals with opportunities to grow their careers at top organizations. We are assisting a client in San Diego, CA, with their search for a professional Account Specialist who is detail-oriented, organized, and motivated to contribute to their dynamic team. This is an exciting opportunity to develop your skills and make a meaningful impact. The Account Specialist will play a crucial role in managing accounts, facilitating financial transactions, and ensuring exceptional customer service. This role blends both accounting and client relation functions, requiring a professional who is highly organized and enjoys working within a team-oriented environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and maintain accurate accounts, ensuring timely posting of transactions and updates to account records.</li><li>Process payments, refunds, and account adjustments while maintaining compliance with company policies.</li><li>Assist in account reconciliations and resolve discrepancies by investigating account issues.</li><li>Provide prompt and professional communication with customers regarding their accounts and inquiries.</li><li>Collaborate with team members to prepare financial reports and relevant documentation.</li><li>Assist with the preparation of month-end and year-end closing reports.</li><li>Continuously look for opportunities to improve account processes and workflows.</li><li>Maintain detailed and organized files of account activity, ensuring confidentiality and accuracy.</li></ul><p><br></p>
<p>We are looking for proactive and customer-driven individuals to join our team as a Bilingual <strong>Call Center Representative</strong>! In this role, you will serve as the first point of contact for customers, delivering exceptional service and support while addressing their needs. If you are a strong communicator in both English and Spanish with problem-solving skills, this job may be the perfect fit for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong></li><li>Handle a high volume of inbound and outbound calls professionally and efficiently.</li><li>Answer customer inquiries, provide detailed information, and assist with service-related issues.</li><li>Follow up with customers to ensure their needs and expectations are met.</li><li><strong>Problem Resolution:</strong></li><li>Identify and resolve customer concerns quickly while maintaining a positive customer experience.</li><li>Escalate complex issues to the appropriate department as needed and follow up to ensure resolution.</li><li><strong>Record Management:</strong></li><li>Maintain accurate records of customer interactions, documenting key details in company systems (e.g., Salesforce) </li><li>Ensure compliance with company policies and data security standards in all interactions.</li><li><strong>Meeting Goals:</strong></li><li>Work toward achieving individual and team performance goals, including call resolution time, customer satisfaction scores, and call handling metrics.</li><li>Actively participate in training and development to stay updated on company products, services, and processes.</li></ul><p><br></p>
<p>Our recruiting firm is proud to represent a leading <strong>medical services client in North San Diego County</strong> who is seeking a detail-oriented and professional <strong>Collections Specialist</strong>. This role offers an exciting opportunity to contribute to the financial health of an organization that directly impacts patient care and community well-being.</p><p><br></p><p><strong><u>Role Overview</u></strong></p><p>The Collections Specialist will be responsible for managing the collections process for outstanding medical accounts, maintaining accurate records, and providing respectful, empathetic communication with patients and insurance providers. This is a <strong>temp-to-hire</strong> role with a client that values both professionalism and compassion in financial operations.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Contact patients and insurance companies regarding outstanding balances.</li><li>Negotiate payment arrangements while adhering to company policies and healthcare compliance standards.</li><li>Research and resolve billing discrepancies or insurance denials.</li><li>Maintain accurate documentation of all communications and payment activity.</li><li>Collaborate with the billing department and revenue cycle team to ensure timely collections.</li><li>Provide professional and empathetic customer service to patients.</li></ul>
<p>Our client is seeking a highly organized and resourceful Administrative Coordinator to support the daily operations of our mission-driven organization. In this role, you will provide administrative and operational support to ensure the smooth execution of programs, events, and day-to-day tasks that support our mission. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where no two days are the same.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to key departments, including office management, scheduling, and communications.</li><li>Assist with calendar management and scheduling of meetings, conferences, and special events.</li><li>Prepare and maintain reports, presentations, summaries, and other documents required by staff or leadership.</li><li>Act as the primary point of contact for email inquiries, phone calls, and visitors, providing exceptional customer service to external stakeholders and donors.</li><li>Coordinate and manage logistics for fundraising events, workshops, and board meetings.</li><li>Maintain database records accurately, including donor and volunteer information.</li><li>Handle office operations, including supply inventory, mail distribution, and vendor communications.</li><li>Support the development and execution of nonprofit programs as needed.</li></ul><p><br></p>
