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2 results for Communications Manager in San Diego, CA
- San Ysidro, CA
- onsite
- Temporary / Contract
- 45 - 57 USD / Hourly
- <p>We're seeking a Telecom Engineer to support and enhance a modern cloud-based telecom and contact center environment. This role will focus on Cisco Webex Calling, Genesys Cloud, VoIP technologies, and a large-scale migration from Mitel to Cisco Webex. The ideal candidate is a hands-on problem solver who thrives in a collaborative team environment and takes ownership from issue identification through resolution.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support Cisco Webex Calling, Genesys Cloud, and other cloud telephony platforms.</li><li>Configure call routing, queues, call flows, agent settings, and user provisioning.</li><li>Support the ongoing migration from Mitel to Cisco Webex across multiple locations.</li><li>Troubleshoot telecom, contact center, routing, and voice service issues.</li><li>Manage telecom support tickets through full lifecycle resolution, including root cause analysis.</li><li>Maintain hybrid telecom environments during migration and transition periods.</li><li>Support telecom hardware, mobile devices, VoIP endpoints, and Microsoft Intune administration.</li><li>Participate in system upgrades, platform enhancements, and new technology deployments.</li><li>Recommend process improvements to enhance system performance and user experience.</li></ul><p><br></p>
- 2026-10-10T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 55 - 70 USD / Hourly
- <p>We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.</p><p>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.</p><p>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.</p><p>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.</p><p>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.</p><p>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.</p><p>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.</p><p>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.</p><p>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.</p><p>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.</p>
- 2026-10-14T00:00:00Z