We are looking for a skilled Network Administrator to join our team in San Antonio, Texas. In this role, you will be responsible for maintaining the integrity and functionality of enterprise network environments while ensuring their performance meets organizational needs. If you have a passion for implementing effective network solutions and resolving complex issues, we want to hear from you.<br><br>Responsibilities:<br>• Provide Tier 2 support to address and resolve network-related issues in a timely manner.<br>• Maintain and enhance the security and reliability of network systems to ensure consistent information availability.<br>• Implement comprehensive network solutions tailored to meet specific business requirements.<br>• Integrate and manage complex network designs as part of organizational initiatives.<br>• Monitor network performance and proactively identify areas for improvement.<br>• Configure and manage Cisco routers, firewalls, and other essential network devices.<br>• Collaborate with cross-functional teams to support and optimize wireless and LAN environments.<br>• Utilize load balancing technologies to optimize network traffic and performance.<br>• Stay updated on emerging technologies and recommend improvements to existing network systems.<br>• Document network configurations and procedures to ensure clear communication and compliance.
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Systems Engineer (contract).</strong> In this role, you'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. <strong>This role is a hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>SaaS Administration:</strong> Manage and support Google Workspace, Zoom, Slack, and other essential SaaS platforms, including user provisioning and access controls.</li><li><strong>Onsite IT Support:</strong> Deliver hands-on technical assistance for hardware, software, and connectivity issues with professionalism and empathy.</li><li><strong>Executive Support:</strong> Provide high-touch support to executives, ensuring seamless operation of devices, meetings, travel tech, and daily systems.</li><li><strong>Device Management:</strong> Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through Jamf or similar MDM tools.</li><li><strong>AV & Zoom Room Maintenance:</strong> Support and maintain audiovisual systems and Zoom Rooms for hybrid meetings, company events, and executive communications.</li><li><strong>Employee Lifecycle Support:</strong> Handle onboarding and offboarding tasks, including equipment provisioning, account setup, and orientation.</li><li><strong>Help Desk Operations:</strong> Triage and resolve IT tickets via help desk platforms, Slack, Zoom, and email—focusing on clarity, speed, and accountability.</li><li><strong>Process Improvement:</strong> Collaborate with IT and Security teams to automate workflows, improve processes, and maintain internal documentation.</li><li><strong>Compliance & Security:</strong> Ensure all support activities align with HIPAA, SOC 2, HITRUST, and internal security standards.</li></ul>
We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
<p><strong>Robert Half</strong> is actively partnering with a nationally based client to identify a highly skilled<strong> IT Support Specialist (contract-to-hire) </strong>to provide advanced technical support across a multi-site operation<strong>. </strong>Please note, this position is<strong> onsite 5 days per week in Austin, Texas </strong>and may require travel to regional locations<strong>. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and prioritize technical support requests related to hardware, software, and network issues</li><li>Troubleshoot and resolve complex technical problems; escalate when necessary</li><li>Configure and maintain workstations, printers, and enterprise applications</li><li>Support network connectivity and assist with configuration tests</li><li>Utilize remote tools to diagnose and resolve issues for users across multiple locations</li><li>Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues</li><li>Lead IT onboarding and offboarding processes, including account provisioning and equipment management</li><li>Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing</li><li>Create and maintain technical documentation and user guides</li><li>Conduct training sessions to support technology adoption and best practices</li><li>Research and recommend tools and systems to meet operational needs</li></ul>
