<p>We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.</p><p><br></p><p>Responsibilities:</p><p>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.</p><p>• Handle a minimum of 70-80 calls per day to maintain productivity standards.</p><p>• Utilize computer systems to track and manage scheduling data effectively.</p><p>• Collaborate with experienced employees during training and transition to working independently.</p><p>• Maintain professionalism while managing interruptions and prioritizing tasks.</p><p>• Apply medical knowledge to assist patients and enhance scheduling processes.</p><p>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.</p><p>• Ensure adherence to business casual dress code while engaging with patients and team members.</p><p>• Provide excellent customer service to address patient inquiries and concerns.</p><p>• Follow established protocols and guidelines to meet organizational goals.</p>
We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.<br><br>Responsibilities:<br>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.<br>• Handle a minimum of 70-80 calls per day to maintain productivity standards.<br>• Utilize computer systems to track and manage scheduling data effectively.<br>• Collaborate with experienced employees during training and transition to working independently.<br>• Maintain professionalism while managing interruptions and prioritizing tasks.<br>• Apply medical knowledge to assist patients and enhance scheduling processes.<br>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.<br>• Ensure adherence to business casual dress code while engaging with patients and team members.<br>• Provide excellent customer service to address patient inquiries and concerns.<br>• Follow established protocols and guidelines to meet organizational goals.
<p><strong>Job Summary:</strong></p><p>The Collections Specialist will be responsible for managing and maintaining accounts receivable records, ensuring that payments are received in a timely manner, resolving payment discrepancies, and providing excellent customer service to clients. This position requires strong communication skills, persistence, and an analytical mindset to help improve the financial performance of the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounts Receivable Management:</strong> Monitor accounts to ensure payments are received on time and identify overdue accounts requiring follow-up.</li><li><strong>Collections Activities:</strong> Contact customers via phone, email, and written correspondence to request payment and resolve outstanding balances.</li><li><strong>Payment Discrepancy Resolution:</strong> Investigate and resolve billing issues or disputes to ensure accuracy in payments and customer satisfaction.</li><li><strong>Customer Relationship Management:</strong> Work closely with customers to build relationships, maintain trust, and provide critical information about account statuses.</li><li><strong>Recordkeeping:</strong> Maintain accurate documentation of collection efforts, payment arrangements, chargebacks, and customer correspondence in company systems.</li><li><strong>Reporting:</strong> Prepare and distribute periodic reports to management on the status of outstanding payments and collections activity.</li><li><strong>Account Analysis:</strong> Analyze aged receivables, identify trends and problematic accounts, and escalate risks appropriately to management.</li><li><strong>Collaboration:</strong> Partner with internal teams, including sales and billing, to ensure a seamless process for collections and dispute resolution.</li></ul><p><br></p><p><strong>Work Environment:</strong></p><p>This position typically operates in an office environment with standard business hours. This is an onsite position.</p><p><strong>Why Join Us?</strong></p><ul><li>Competitive compensation and growth opportunities within the organization.</li><li>Collaborative, supportive work culture focused on professional development.</li><li>The chance to help shape positive customer relationships while contributing to the company’s financial success.</li></ul><p>If you are interested in this position, we encourage you to apply online or call our offices at 210-696-8300!</p>
We are seeking a friendly, organized, and bilingual detail oriented to temporarily join our team as a Workplace Coordinator. This role is essential in maintaining smooth front desk operations, supporting administrative functions, and ensuring clear communication in both English and Spanish. Serve as the first point of contact for visitors, clients, and employees Answer and route incoming calls professionally in both English and Spanish. Provide basic translation or interpretation support as needed Maintain a clean and welcoming reception area and meeting spaces Manage scheduling of meetings, appointments, and conference rooms Handle incoming and outgoing mail and deliveries
