<p>Our client is in need of a detail-oriented Customer Service Representative! This position provides the administrative support to both customers and the sales organization by managing incoming calls, handling order-related administration, and helping ensure requests move smoothly through the business. The ideal candidate is organized, responsive, and comfortable balancing multiple priorities in a fast-paced manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls and emails, providing timely assistance with questions, requests, and service concerns.</p><p>• Enter and manage customer orders accurately while coordinating with internal teams to keep processing on schedule.</p><p>• Support sales staff with administrative tasks, order updates, and follow-up activities that help maintain strong customer relationships.</p><p>• Investigate customer issues and work with the appropriate departments to resolve complaints, returns, or credit-related matters.</p><p>• Create and maintain organized customer records, item details, and specification documentation based on provided information.</p><p>• Process purchase orders for materials and supplies needed to support production requirements.</p><p>• Communicate order revisions and other changes to the appropriate stakeholders to ensure alignment across teams.</p><p>• Monitor inventory activity and warehouse stock levels, reviewing usage trends and replenishment needs to support customer demand.</p>
<p>We are looking for a detail-oriented Customer Svc Sr Coordinator to support daily service and administrative operations in San Antonio, TX. This Long-term Contract position is ideal for someone who enjoys assisting customers, keeping records accurate, and coordinating multiple requests in a fast-paced environment. The person in this role will help manage service-related documentation, respond to inquiries, and ensure internal requests are handled efficiently and professionally.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate records by entering, updating, and verifying customer and operational information in company systems.</p><p>• Create, track, and coordinate work orders to support timely completion of service-related requests.</p><p>• Assist with badge processing and access-related requests while ensuring proper documentation is completed.</p><p>• Manage parking reservation requests and help organize related scheduling needs for employees and visitors.</p><p>• Provide responsive customer support by addressing routine questions and helping resolve more complex service issues.</p><p>• Coordinate administrative activities such as routing requests, organizing schedules, and following up on outstanding tasks.</p><p>• Communicate with internal teams and clients to ensure requests are clearly understood and completed on time.</p>