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1 result for Business Analyst in San Antonio, TX
- San Antonio, TX
- onsite
- Temporary / Contract
- 33.25 - 38.5 USD / Hourly
- We are looking for a Business Analyst to support incident operations for live business systems in San Antonio, Texas. This Long-term Contract position is suited for a detail-oriented individual who can assess issues quickly, coordinate cross-functional response efforts, and help drive timely resolution in fast-paced environments. The role combines hands-on incident analysis, operational oversight, and post-incident follow-through to improve service stability and strengthen response processes.<br><br>Responsibilities:<br>• Assess incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response.<br>• Partner with engineering, product, support, and operations teams to keep incident response activities aligned and moving forward.<br>• Monitor issues from initial reporting through final resolution, ensuring updates, ownership, and next actions remain clear throughout the lifecycle.<br>• Review incident patterns and operational data to uncover recurring problems, process weaknesses, and opportunities for control improvement.<br>• Contribute to root cause investigations and help document corrective actions and follow-up items after incidents are resolved.<br>• Maintain complete and well-organized incident records, including status details, decisions made, and supporting documentation.<br>• Promote accountability across involved teams by following up on open items and helping remove blockers that delay resolution.<br>• Use logs, metrics, and related operational information to support analysis, decision-making, and response coordination during active incidents.
- 2026-06-16T00:00:00Z