<p>We are seeking a skilled ITSM ServiceDesk+ Administrator for a 6-month contract role. The ideal candidate will provide support to our team by ensuring the ServiceDesk+ platform operates effectively while also assisting with relevant reporting, metrics, and incident/request management. This position is critical to maintaining smooth IT operations and supporting 3rd-party outsourcing partnerships.</p><p><br></p><p>Responsibilities:</p><ul><li>Administer, configure, and optimize ServiceDesk+ for incident management, request fulfillment, and reporting.</li><li>Generate and analyze metrics and KPIs to track performance and improvement opportunities.</li><li>Provide hands-on assistance with platform implementation and ensure adherence to ITSM best practices.</li><li>Coordinate with a 3rd-party help desk team and collaborate with the Ireland-based manager.</li><li>Facilitate Jira-based sprint/scrum operations, supporting software development teams when needed.</li></ul><p><br></p>
<p>We are looking for a skilled Systems Administrator to join our team in Salt Lake City, Utah. In this role, you will play a key part in maintaining and enhancing IT systems, ensuring seamless integration of healthcare applications, and collaborating with professionals to improve workflows. This position offers the opportunity to work in a dynamic and collaborative environment, with competitive compensation and comprehensive benefits.</p><p><br></p><p>Responsibilities:</p><p>• Manage the integration and functionality of electronic health record systems, medical imaging platforms, and other healthcare applications.</p><p>• Work closely with healthcare teams to understand their workflows and customize IT solutions to improve efficiency.</p><p>• Implement interoperability standards to facilitate secure and efficient data sharing across healthcare platforms.</p><p>• Provide high-level engineering support, applying technical expertise to solve complex challenges.</p><p>• Offer exceptional customer service while demonstrating strong business acumen and communication skills.</p><p>• Monitor and maintain IT systems to align with best practices and the specific needs of each facility.</p><p>• Build and sustain effective relationships with internal and external stakeholders, fostering collaboration.</p><p>• Communicate clearly and effectively with both technical and non-technical personnel, ensuring mutual understanding.</p><p>• Set and achieve performance goals consistently, contributing to the organization’s success.</p><p>• Work independently and proactively, demonstrating a self-starter attitude in all tasks.</p>
<p>We are looking for a dedicated Systems Administrator to join our client's team in Draper, Utah. This long-term contract position offers the opportunity to work with cloud-based technologies and support a dynamic IT infrastructure. The ideal candidate will bring expertise in Microsoft Azure and M365 environments, collaborating with senior engineers to ensure seamless operations and security.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with senior engineers to optimize and secure Microsoft Azure and M365 environments.</p><p>• Provide responsive and reliable support to approximately 700 end users using ServiceDesk+.</p><p>• Administer Microsoft Entra ID to ensure proper identity and access management.</p><p>• Perform administrative tasks within Microsoft 365, including device and endpoint management using Intune.</p><p>• Develop and execute automation scripts using PowerShell.</p><p>• Assist with the maintenance of cloud platforms and contribute to project-based initiatives.</p>
