We are looking for a skilled and dynamic Project Manager to oversee the launch of a new product from concept to market introduction. This position requires an experienced individual who can lead cross-functional teams, manage timelines, and ensure successful delivery of project goals. If you thrive in a fast-paced environment and have a passion for driving innovation, this role is ideal for you.<br><br>Responsibilities:<br>• Develop detailed project plans and timelines to guide the successful launch of new products.<br>• Collaborate with product design, marketing, engineering, and sales teams to align project objectives with organizational goals.<br>• Oversee the product development lifecycle, ensuring milestones are met on time and within budget.<br>• Monitor project budgets and allocate resources efficiently to meet competing priorities.<br>• Identify risks early in the project cycle and implement effective mitigation strategies.<br>• Facilitate beta testing and gather customer feedback to refine the product before launch.<br>• Resolve challenges or roadblocks to maintain project alignment with deadlines.<br>• Ensure quality standards are met and deliverables address business and customer needs.<br>• Support post-launch activities by transitioning the product to operational teams and measuring its success.<br>• Recommend optimizations based on post-launch feedback and analysis.
We are looking for an accomplished Director of Implementation & Enablement to oversee the onboarding and Proof of Value processes for our product solutions. In this role, you will ensure clients and partner-referred customers have an exceptional implementation experience, fostering rapid adoption and long-term success. You will collaborate across departments and work closely with partner organizations while leading and growing a high-performing implementation team.<br><br>Responsibilities:<br>• Manage and oversee the end-to-end onboarding and implementation process for all new clients across product solutions.<br>• Design and deliver engaging training sessions tailored for both administrators and end-users.<br>• Collaborate with Sales, Customer Success, and Product teams to ensure seamless integration and alignment on key success metrics.<br>• Partner with strategic organizations to coordinate joint client onboarding and enablement initiatives.<br>• Lead, mentor, and develop a skilled Implementation & Enablement team, offering guidance and constructive feedback.<br>• Support enterprise trials and pilot programs, assisting prospects in evaluating the technology in live scenarios.<br>• Handle multiple complex projects simultaneously, ensuring timely delivery and adherence to project scope.<br>• Gather customer feedback and share insights to drive continuous improvement across teams.<br>• Develop scalable onboarding frameworks, tools, and documentation to enhance client adoption.<br>• Contribute to the creation of internal enablement programs and knowledge-sharing resources.
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
<p>We are looking for an experienced Senior Accountant to join our team. This role is ideal for someone who thrives in fast-paced environments and is passionate about delivering accurate financial insights. As a key contributor to our finance team, you will play a vital role in ensuring the integrity of financial data and reporting while supporting strategic business initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review journal entries, account reconciliations, and monthly close activities while adhering to established policies and standards.</p><p>• Manage and reconcile complex accounts, including deferred revenue, accruals, intercompany transactions, and equity-related items.</p><p>• Analyze financial results and provide insightful variance explanations to executive management and financial planning teams.</p><p>• Assist in the preparation of financial statements, internal management reports, and supporting documentation for stakeholders and auditors.</p><p>• Develop detailed audit schedules and act as a primary point of contact during financial statement audits.</p><p>• Conduct multi-entity consolidations and create intercompany journal entries to ensure accurate reporting.</p><p>• Collaborate with teams across departments, including HR, Sales Ops, and FP& A, to support financial reporting and business operations.</p><p>• Identify opportunities for enhancing accounting policies, procedures, and internal controls to maintain data integrity as the company grows.</p><p>• Contribute to the implementation and improvement of automation tools, workflow systems, and technology enhancements to streamline financial processes.</p>
