The administrative assistant coordinates and provides high-quality administrative support to the executive team. Responsibilities include but not limited to calendar management, travel arrangements, analyzing documents, preparing research reports, and office management as directed. We’re looking for a self-starter professional with impeccable organizational and time management skills that will thrive in a fast-paced, ever-changing environment.<br><br>Essential Duties and Responsibilities<br>• Manage daily calendar by scheduling internal and external meetings, appointments, special events, and travel<br>• Resolve scheduling conflicts, prioritize requests, and confirm meeting details and expectations<br>• Prepare spreadsheets, correspondence, and various reports as needed<br>• Monitor project status and execution of deadlines for assigned projects<br>• Oversee incoming correspondence and requests, prioritize items that need immediate attention<br>• Travel when needed<br>• Responsible for confidential and time sensitive material<br>• Process monthly bill payments<br>• Other duties and special projects as assigned<br>Skills and Experience<br>• Minimum 2 years of executive assistant experience<br>• Very strong interpersonal skills and the ability to build relationships with executives<br>• Problem solver/solution driven<br>• Able to exhibit a high level of confidentiality <br>• Ability to multi-task in high-pressure situations<br>• Highly organized and good time management<br>• Be self-directed, action oriented, and a team player<br>• Strong attention to detail and accuracy<br>• Ability to communicate at all levels <br>• Results driven and proactive; strong desire to own and execute area of responsibility with excellence<br>• Adaptability/flexibility to change as required<br>Supervision: Minimal - must identify needs, work independently
Overview: We are seeking an experienced and driven Administrative/Office Manager to oversee and support the operations of a growing, family-owned business. The ideal candidate will be a motivated, tech-savvy detail oriented with a strong sense of ownership who thrives on fostering a collaborative, high-performing team culture. In this role, you will effectively manage and expand the team, oversee essential office operations, handle sensitive information, and assist in HR-related and special projects. This is a permanent, onsite position based in Sandy, UT, where you will enjoy a dynamic role in a company that values strong culture, teamwork, and respect. W Key Responsibilities: Team Leadership and Management: · Supervise and support a team of administrative professionals · Conduct regular face-to-face check-ins with team members to ensure engagement, clear communication, and efficient workflows. · Step in to fill gaps when team members are on vacation or out sick to ensure seamless operations. Office and Operational Management: · Handle day-to-day office operations, including addressing routine and unexpected challenges. · Oversee administrative functions such as unemployment claims and maintaining confidentiality around sensitive information. Special Projects and Collaboration: · Manage and execute special projects as needed to support leadership and departmental goals. · Collaborate with the HR team on projects to drive initiatives and objectives effectively. Supporting Company Growth: · Adapt to the needs of a growing organization, contributing ideas and efficiencies that align with the business's expansion goals. · Uphold and promote the company’s strong, family-centric culture, ensuring it remains a cornerstone of the workplace as the organization evolves.
We are looking for an experienced Customer Support Manager to lead a dynamic team in delivering exceptional support services for payment products. This role is based in American Fork, Utah, and focuses on ensuring efficient ticket resolution, fostering team development, and enhancing customer satisfaction. The ideal candidate will combine strong leadership skills with a passion for process improvement and a commitment to operational excellence.<br><br>Responsibilities:<br>• Manage daily operations of the Customer Support team, ensuring timely and accurate resolution of support tickets.<br>• Develop and refine workflows, policies, and strategies to optimize ticket resolution and improve customer satisfaction.<br>• Serve as the primary escalation point for complex or high-priority customer issues, facilitating prompt and effective solutions.<br>• Monitor team performance using KPIs and metrics, ensuring adherence to company standards and achieving operational targets.<br>• Collaborate with internal departments to address recurring issues and recommend enhancements to products and services.<br>• Provide coaching and mentorship to team members, fostering growth and technical skill development.<br>• Design and deliver comprehensive training programs for new hires and ongoing education for the support team.<br>• Conduct regular performance evaluations, establish clear goals, and provide constructive feedback to drive improvement.<br>• Lead team meetings to communicate updates, share best practices, and align on strategic objectives.<br>• Evaluate and implement tools and technologies to enhance team efficiency and streamline support processes.
