<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p>Position Summary</p><p>We are seeking a reliable and customer-focused individual to join our team as a Part-Time Customer Service Associate. This role is essential for starting the day smoothly by opening the office and providing exceptional support to our clients during morning hours.</p><p><br></p><p>Schedule </p><ul><li>Part-time: 6:45 AM to 11:15 AM, Monday through Friday.</li></ul><p>Key Responsibilities</p><ul><li>Open the office each morning, ensuring all systems are operational and the workspace is prepared for the day.</li><li>Handle incoming customer inquiries via phone, email, and in-person, resolving issues promptly and professionally.</li><li>Assist with administrative tasks such as scheduling appointments, processing payments, and maintaining records.</li><li>Provide friendly and efficient service to enhance customer satisfaction.</li></ul><p><br></p>
<p>Job Summary</p><p>We are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.</p><p>Key Responsibilities</p><ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul><p><br></p>
<p>Reach out to <u>Michelle Espejo via email or LinkedIn</u> for additional information or questions.</p><p> </p><p><strong>Client Service Associate| Wealth Management Firm| Walnut Creek| Hybrid; 2 days onsite</strong></p><p> </p><p>Join a top-tier wealth management firm known for exceptional investment strategy and comprehensive planning.</p><p>You’ll work closely with senior advisors and play a meaningful role as the team continues to grow and improve processes.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Prepare estate and trust summaries and review entity structures</li><li>Draft client-ready materials and handle internal requests</li><li>Track deliverables, manage workflows, and coordinate calendars</li><li>Serve as a point of contact for select inquiries</li><li>Conduct research and provide analytical support to the Tax and Estate Planning team</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>Robert Half client is looking for a detail-oriented Front Desk Coordinator to join their team on a contract basis in Walnut Creek, California. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient experience. The ideal candidate will have excellent organizational and communication skills, along with a strong ability to manage multiple tasks simultaneously.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, providing a friendly and attentive first impression.</p><p>• Manage incoming calls using a multi-line phone system, directing them to the appropriate departments or individuals.</p><p>• Perform administrative tasks such as filing, data entry, and maintaining organized records.</p><p>• Assist with assembling and mailing client tax returns.</p><p>• Provide concierge services, including scheduling appointments and addressing client inquiries.</p><p>• Ensure the reception area remains tidy and presentable at all times.</p><p>• Coordinate with internal teams to support office operations and ensure smooth communication.</p><p>• Handle email correspondence and calendar management using Microsoft Outlook.</p><p>• Utilize Microsoft Excel and Word for document creation, data tracking, and reporting.</p><p>• Deliver exceptional customer service by addressing client needs promptly and efficiently.</p><p>• Assist with additional administrative projects as needed to support the team.</p><p><br></p><p>If you are interested in this Front Desk Coordinator position, please submit your resume today!</p>
<p>We are looking for an organized and detail-oriented part time Receptionist to join our team in Stockton, California. This role requires someone with excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. As this is a long-term contract position, we are seeking a candidate who is committed to delivering exceptional service and maintaining a welcoming atmosphere for clients and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Greet clients and visitors warmly and ensure they are directed to the appropriate person or department.</p><p>• Operate and manage a multi-line phone system efficiently, ensuring calls are answered promptly and routed correctly.</p><p>• Handle incoming calls with courtesy, addressing inquiries or redirecting them as necessary.</p><p>• Maintain the reception area, ensuring it is clean, organized, and welcoming at all times.</p><p>• Provide support to administrative staff by performing basic clerical duties, such as filing and data entry.</p><p>• Schedule appointments and manage the company calendar to ensure smooth operations.</p><p>• Assist in managing incoming and outgoing mail and deliveries.</p><p>• Uphold company standards by providing exceptional customer service in every interaction.</p><p>• Maintain accurate records of visitor logs and other reception-related documentation.</p><p>• Collaborate with team members to support office operations and resolve any issues promptly.</p>
<p>We are looking for an experienced Billing Lead to join our team in Sacramento, California. This contract to hire position involves overseeing billing and collections operations, ensuring efficiency and accuracy in processes, and managing staff performance. The ideal candidate will have a strong background in medical billing and collections, as well as leadership experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee all billing and collections activities across departments to ensure timely and accurate processing.</p><p>• Provide support and solutions for billing-related challenges, including denial trends and short-pay issues.</p><p>• Maintain a thorough understanding of team member responsibilities and collaborate with other departments to address billing-related concerns.</p><p>• Coordinate backup support for billing and collections staff during absences or high workload periods.</p><p>• Ensure billing software is updated with current reimbursement rates, billing codes, and regulatory requirements.</p><p>• Facilitate onboarding for new staff by setting up access to insurance and billing systems.</p><p>• Conduct performance evaluations for billing and collections team members, offering constructive feedback and development plans.</p><p>• Monitor adherence to standard operating procedures and recommend updates for improved accuracy and efficiency.</p><p>• Review and approve staff timecards on a weekly basis.</p><p>• Prepare and deliver required management and external billing reports, including hospice aggregate caps and cost report data.</p>
<p>We are looking for a dedicated Billing Associate to join our team in Roseville, California. In this contract position, you will play a pivotal role in ensuring accurate and timely billing processes while maintaining strong communication with patients, agencies, and third-party payers. This role offers an opportunity to contribute to the efficient handling of claims and reimbursements in a collaborative and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with patients, government agencies, and third-party payers to gather and process information necessary for reimbursement.</p><p>• Review and correct billing claims before submission to ensure accuracy and compliance with regulations.</p><p>• Monitor unpaid accounts, initiate appropriate actions for collection, and follow up to achieve resolution.</p><p>• Handle appeals by coordinating with relevant departments for coding updates and charge information.</p><p>• Calculate and process write-offs, debit, and credit adjustments as needed.</p><p>• Maintain productivity and quality standards while adhering to established procedures.</p><p>• Provide general office support to facilitate smooth operations and address administrative needs.</p><p>• Prepare claims and collections data for distribution to appropriate sources.</p><p>• Perform additional duties as assigned to support the billing and collection functions.</p>
