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2 results for Customer Service Representative in Sacramento, CA

Customer Service Representative

Sacramento, CA
onsite
Temporary / Contract
24 - 25 USD / Hourly
We are looking for a Customer Service Representative to support a busy customer care team in Sacramento, California. This Contract position is fully onsite and offers the opportunity to assist customers, resolve service-related concerns, and contribute to a responsive, detail-oriented support experience. The ideal candidate brings prior call center experience, strong communication skills, and the ability to work effectively with internal teams to address customer needs. Responsibilities: • Handle incoming customer interactions with patience and attention, using thoughtful questions to fully understand each issue and provide accurate support. • Route inquiries to the appropriate team members when needed and follow through with internal departments to help resolve service concerns and complaints. • Build working knowledge of company processes, services, and transactions to deliver informed assistance and support cross-functional needs when appropriate. • Keep customer care leadership informed of recurring issues, service disruptions, or workflow challenges that could affect customers, partners, or business operations. • Complete daily work in alignment with company expectations, supervisory guidance, and all applicable regulatory standards. • Provide a high level of service in a fast-paced call center environment while maintaining a consistent, customer-focused approach across each interaction. • Work onsite five days per week and contribute to a collaborative office-based customer service team.
2026-06-19T00:00:00Z

Patient Account Rep (PAR)

Sacramento, CA
remote
Temporary / Contract
24 - 34 USD / Hourly
We are looking for a Patient Account Rep (PAR) to support revenue cycle operations for a Contract position based in Sacramento, California. This role focuses on maintaining accurate patient account activity, resolving billing-related issues, and supporting timely reimbursement across a range of payer types. The ideal candidate is detail-oriented, comfortable handling repetitive processes, and able to provide dependable service while escalating more complex account concerns when needed. Responsibilities: • Manage patient accounts receivable activities by reviewing account status, updating records, and supporting timely billing and collection efforts. • Examine claim-related edits and payer responses, correct identified issues, and resubmit claims when additional action is required. • Post payments, adjustments, transfers, and refunds accurately while helping reconcile unresolved or undistributed payment items. • Enter charges and investigate account discrepancies, coordinating with internal teams to correct coding, diagnosis, or charge-related issues. • Process write-offs, contractual adjustments, and bad debt transfer requests in accordance with established procedures. • Review denials and rejections, assist with appeal preparation, and take follow-up action to improve claim resolution outcomes. • Respond to patient inquiries and complaints professionally, providing account support and escalating non-routine concerns when appropriate. • Evaluate self-pay and credit balance accounts, assist with charity-related documentation, and support account resolution activities within productivity expectations.
2026-06-23T00:00:00Z