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5 results for Help Desk Support Manager in Roseville, CA

Help Desk Manager

San Diego, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership. Responsibilities: • Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations. • Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes. • Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness. • Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately. • Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities. • Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts. • Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed. • Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements. • Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests. • Travel occasionally to support team alignment, operational needs, or site-level service requirements.
2026-06-04T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Front Desk Supervisor

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
28 - 32 USD / Hourly
Calling all natural leaders with a passion for coastal charm and exceptional hospitality! We are searching for an enthusiastic and detail-oriented Front Desk Supervisor to join our client's vibrant team in picturesque Encinitas. If you love fostering a positive guest journey from arrival to departure, this is the role for you. Your Impact: As a Front Desk Supervisor, you'll be instrumental in shaping our guests' first and last impressions. Your responsibilities will include:<ul><li>Overseeing daily front desk operations and ensuring efficient workflow.</li><li>Mentoring, training, and scheduling front desk associates.</li><li>Expertly handling guest requests, concerns, and special accommodations.</li><li>Maintaining accurate guest records and financial transactions.</li><li>Collaborating closely with housekeeping and concierge teams to ensure seamless service.</li><li>Upholding the highest standards of hospitality and customer care.</li></ul>
2026-05-26T00:00:00Z

Front Desk Supervisor

Carlsbad, CA
onsite
Temporary / Contract
30 - 33 USD / Hourly
Are you a hospitality rockstar with a passion for exceptional guest service and a knack for leadership? We're seeking a dynamic and experienced Front Desk Supervisor to join our client's team in beautiful Carlsbad. If you thrive in a fast-paced environment and love creating memorable experiences, we want to hear from you! Your Role: As Front Desk Supervisor, you will be the heart of our guest experience, leading a team to ensure smooth operations and outstanding service at the front desk. You will:<ul><li>Supervise and train front desk agents, ensuring high standards of service are consistently met.</li><li>Handle guest check-ins, check-outs, and inquiries efficiently and courteously.</li><li>Resolve guest issues and complaints with professionalism and a smile, turning challenges into opportunities.</li><li>Manage room inventory, reservations, and billing procedures.</li><li>Collaborate with other departments to ensure seamless guest experiences.</li><li>Maintain a positive and productive work environment.</li></ul>
2026-05-26T00:00:00Z

Customer Support Representative

Escondido, CA
onsite
Temporary / Contract
21 - 26 USD / Hourly
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience. Primary ResponsibilitiesCustomer Service & Administrative Support<ul><li>Respond to customer inquiries via phone and email</li><li>Process orders, account updates, and service requests</li><li>Coordinate communication between customers and internal departments</li><li>Maintain accurate customer records and documentation</li><li>Assist with tracking orders, shipments, and account information</li><li>Support issue resolution and customer follow-up activities</li></ul>Operational Coordination<ul><li>Assist with reporting and administrative tracking tasks</li><li>Maintain organized customer files and account documentation</li><li>Support internal teams with operational updates and communication</li></ul>
2026-05-22T00:00:00Z