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6 results for Noc Technician in Rockford, IL

Project Coordinator

Naperville, IL
remote
Temporary / Contract
22.00 - 24.00 USD / Hourly
Technical Project Coordinator ILocation: Naperville, IL (Onsite)Schedule: Monday - Thursday (4x10-hour shifts)Position Type: Long-Term ContractWe are seeking a detail-oriented Technical Project Coordinator to support telecommunications and network implementation projects for key clients. This role is responsible for coordinating project activities, tracking deliverables, and ensuring field technicians and project teams remain aligned throughout deployment and cutover activities.Responsibilities<ul><li>Coordinate and track assigned projects to ensure timelines, milestones, and deliverables are completed successfully.</li><li>Serve as the primary point of coordination between field technicians, project teams, and business stakeholders.</li><li>Monitor technician arrival, site readiness, and adherence to required processes and procedures.</li><li>Support network cutover activities by coordinating communication between field technicians and the Network Operations Center (NOC).</li><li>Review and collect project documentation, including checklists, deliverables, site photos, and status updates.</li><li>Manage multiple projects simultaneously, supporting approximately 10 technician sites per day.</li><li>Maintain accurate project records and provide status updates as required.</li></ul>
2026-08-12T20:13:40Z

Systems Engineer

Libertyville, IL
onsite
Temporary / Contract
50.00 - 60.00 USD / Hourly
We are looking for a Systems Engineer to support and evolve a complex enterprise infrastructure environment in Libertyville, Illinois. This Long-term Contract position combines hands-on systems administration with infrastructure design, offering an opportunity to shape reliable on-premises, cloud, and hybrid platforms. The role will partner closely with IT operations leadership to strengthen core systems, improve performance, and deliver scalable architecture across servers, networks, and cloud services. Responsibilities: • Design and support enterprise infrastructure solutions spanning on-premises environments, cloud platforms, and hybrid deployments. • Build and maintain infrastructure-as-code frameworks while promoting modern, scalable approaches such as serverless computing and AWS Lambda-based solutions. • Administer physical and virtual server environments, including Windows Server platforms, VMware and Hyper-V systems, and related core infrastructure technologies. • Oversee network components and connectivity by managing routing, switching, NAT, DNS, and other critical network services across business environments. • Serve as a technical resource for IT operations by resolving complex infrastructure issues through both remote and on-site support. • Lead infrastructure initiatives from planning through implementation, ensuring technical milestones align with operational goals and project expectations. • Manage identity and access systems, including Active Directory, Azure Active Directory, IAM, and associated domain, policy, and trust configurations. • Participate in formal change processes and contribute to change review activities within an enterprise IT environment. • Support and integrate key enterprise tools and platforms such as Microsoft 365, Exchange, ServiceNow, Okta, CyberArk, and other operational technologies as needed.
2026-08-04T16:43:51Z

IT Infrastructure Supervisor

Madison, WI
onsite
Permanent / Full Time
120000.00 - 150000.00 USD / Yearly
Robert Half is seeking an IT Infrastructure Supervisor on behalf of our client in Madison, WI. This is a hands-on leadership role responsible for overseeing a team of infrastructure professionals while contributing to the design, support, and improvement of the organization's technology environment. The ideal candidate brings a combination of technical expertise, leadership experience, and a passion for developing team members while driving operational excellence. What You'll Do<ul><li>Lead, mentor, and develop a team responsible for infrastructure and operational support.</li><li>Manage team priorities, project assignments, and day-to-day workload.</li><li>Serve as an escalation point for complex technical issues and critical incidents.</li><li>Support and improve server, network, cloud, and infrastructure environments.</li><li>Drive automation, system reliability, and operational efficiency initiatives.</li><li>Oversee monitoring, incident response, disaster recovery, and business continuity efforts.</li><li>Participate in infrastructure projects, upgrades, and technology improvements.</li><li>Help establish standards, processes, and best practices across the IT environment.</li><li>Collaborate with leadership and technical teams to support organizational goals.</li><li>Participate in hiring, onboarding, performance management, and career development activities.</li></ul>
2026-07-29T04:34:00Z

IT Support Manager

Madison, WI
onsite
Permanent / Full Time
85000.00 - 105000.00 USD / Yearly
Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary IT contact for plant leadership, and oversee Service Desk performance, technical escalations, endpoint management, and IT support across multiple locations. This is a hands-on leadership role for someone who can manage people and processes while also troubleshooting technical issues and coordinating with other IT teams. What You'll Do<ul><li>Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and service quality.</li><li>Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance management, and technical development.</li><li>Serve as the primary IT support contact for plant leadership and production teams.</li><li>Manage escalations for complex technical and plant-impacting issues, coordinating with Infrastructure, Security, Applications, ERP, vendors, and other IT teams.</li><li>Coordinate IT support across manufacturing locations, including onsite coverage, remote support, equipment moves, technology rollouts, and plant projects.</li><li>Support plant-facing technology including PCs, laptops, scanners, printers, mobile devices, label printing, and other production endpoints.</li><li>Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support.</li><li>Oversee end-user asset lifecycle management, including procurement, imaging, deployment, refresh, retirement, and secure disposal.</li><li>Maintain accurate asset records and leverage Microsoft Intune for endpoint management and lifecycle tracking.</li><li>Provide hands-on second-level technical support for Windows endpoints, hardware, software, peripherals, and basic networking.</li><li>Coordinate technology changes around production schedules, outage windows, and business priorities.</li><li>Leverage Microsoft Copilot and other AI tools to improve support efficiency, documentation, and ticket analysis.</li><li>Manage vendor relationships and warranty repairs as needed.</li><li>Participate in on-call support and travel between manufacturing locations as needed.</li></ul>
2026-08-13T06:08:39Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-07-29T13:48:53Z

Help Desk/Desktop Support Analyst

North Prarie, WI
onsite
Temporary to Hire
19.95 - 23.10 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support. Responsibilities: • Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. • Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. • Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. • Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. • Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. • Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. • Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. • Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. • Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. • Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
2026-07-23T20:23:48Z