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6 results for Noc Technician in Rockford, IL

Service Desk Technician

Palatine, IL
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests. Responsibilities: • Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels. • Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary. • Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution. • Support remote desktop sessions to identify user issues, apply fixes, and restore normal system functionality. • Assist with user account support activities in Active Directory, including access-related troubleshooting and account maintenance. • Deliver attentive customer service during a wide range of support interactions while setting clear expectations with end users. • Collaborate closely with team members to share knowledge, coordinate issue resolution, and maintain service quality standards.
2026-07-22T19:54:06Z

Senior Systems Administrator

Janesville, WI
onsite
Permanent / Full Time
90000.00 - 130000.00 USD / Yearly
Robert Half is partnering with our client in the Janesville area to hire an experienced Senior Systems Administrator to support and enhance a complex enterprise IT infrastructure. This is a hands-on senior-level role responsible for maintaining highly available server, cloud, storage, and network environments while serving as the primary escalation point for complex infrastructure issues. The ideal candidate brings deep Microsoft infrastructure expertise, strong networking experience, and a proactive approach to system reliability, security, and continuous improvement. Responsibilities<ul><li>Administer, maintain, and optimize enterprise Windows Server environments, ensuring high availability, performance, and security.</li><li>Manage Hyper-V virtualization infrastructure and support server lifecycle activities including deployments, upgrades, patching, and performance tuning.</li><li>Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and related cloud technologies.</li><li>Manage Azure infrastructure, subscriptions, identity services, and cloud resources.</li><li>Maintain Active Directory, Group Policy, DNS, DHCP, and identity management services.</li><li>Support enterprise storage infrastructure, including SAN environments and backup technologies.</li><li>Configure, manage, and troubleshoot enterprise networking components including firewalls, switches, wireless networks, VPNs, and WAN connectivity.</li><li>Administer Cisco Firepower and SonicWall firewalls, including security policies, VPN configuration, NAT, content filtering, and threat prevention.</li><li>Manage Aruba switching infrastructure, VLANs, routing, network segmentation, and wireless environments utilizing Aruba and Ubiquiti technologies.</li><li>Monitor infrastructure health, identify trends, and proactively resolve issues before they impact business operations.</li><li>Lead troubleshooting efforts for complex infrastructure incidents and perform root cause analysis.</li><li>Participate in infrastructure projects including migrations, upgrades, cloud initiatives, and technology implementations.</li><li>Develop and maintain technical documentation, network diagrams, operational procedures, and configuration standards.</li><li>Partner with security teams to implement infrastructure security best practices and remediation efforts.</li><li>Identify opportunities to automate administrative tasks using PowerShell and other automation tools.</li><li>Mentor junior team members and provide technical leadership on infrastructure initiatives.</li></ul>
2026-07-14T06:38:37Z

Technical Help Desk I (US)

Naperville, IL
remote
Temporary / Contract
21.00 - 21.00 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-02T17:30:09Z

Help Desk/Desktop Support Analyst

North Prarie, WI
onsite
Temporary to Hire
19.95 - 23.10 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support. Responsibilities: • Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. • Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. • Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. • Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. • Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. • Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. • Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. • Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. • Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. • Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
2026-07-23T20:23:48Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-13T12:58:38Z

Technical Help Desk I (US)

Naperville, IL
remote
Temporary / Contract
21.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-02T17:30:09Z