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41 results for Customer Service Manager in Rockford, IL

Customer Service Representative

Fort Atkinson, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach.• Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping.• Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.• Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary.• Document conversations, actions taken, and customer information clearly to support continuity and accuracy.• Deliver a consistent and positive experience that reflects the organization’s service standards and commitment to its community.• Collaborate with team members and supervisors to improve response times and support daily call center operations.
2026-06-03T21:33:47Z

Dispatching Customer Service Representative

Madison, WI
onsite
Temporary / Contract
- USD / Hourly
We are looking for a customer-focused Dispatching Customer Service Representative to support daily service operations in Madison, Wisconsin. This Long-term Contract position combines front-line customer communication with appointment coordination, helping ensure homeowners receive timely service and technicians stay on schedule. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while delivering a positive customer experience. Responsibilities: • Manage incoming phone calls, chats, and service inquiries with professionalism, empathy, and a strong sense of urgency. • Turn customer requests and online leads into scheduled appointments by collecting complete and accurate job details. • Coordinate daily technician assignments and adjust schedules throughout the day to improve route efficiency and response times. • Track field activity in real time and respond quickly to delays, urgent requests, cancellations, or rescheduling needs. • Maintain productive appointment calendars by filling open time slots and arranging future maintenance visits. • Keep customers and technicians informed of schedule updates, arrival expectations, and changes to planned service. • Reach out to existing customers to arrange routine maintenance services and support ongoing service relationships. • Follow up after service completion to confirm satisfaction, address concerns, and help resolve issues through completion. • Provide general administrative support for the branch during slower periods and assist with additional service coordination tasks as needed.
2026-06-23T18:14:07Z

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
We are looking for a Quality Control Manager to lead and strengthen the quality assurance program supporting mortgage servicing operations in the Northwest suburbs of Chicago Illinois. This role will shape review standards, evaluate borrower and client interactions, and translate findings into practical improvements that elevate service, compliance, and operational consistency. The position also works closely with leadership and cross-functional teams to identify risk patterns, support corrective action plans, and enhance the overall customer experience. Responsibilities:• Build, manage, and refine a quality assurance framework for customer-facing mortgage servicing functions, with a strong focus on call reviews and service consistency.• Evaluate recorded borrower and client communications to measure professionalism, accuracy, policy adherence, and regulatory compliance.• Create and maintain scorecards, review criteria, and testing approaches that support fair and effective quality evaluations across teams.• Examine complaint activity, customer feedback, and performance data to uncover recurring issues, service gaps, and opportunities for improvement.• Recommend and help implement actions that improve borrower satisfaction, strengthen first-contact resolution, and raise overall service standards.• Work with Compliance and operational leaders to ensure monitoring practices reflect current regulatory requirements, client expectations, and emerging risk areas.• Oversee remediation tracking by confirming that identified deficiencies are addressed and corrective actions are completed effectively.• Prepare reporting for leadership that summarizes quality trends, key metrics, risk observations, and performance insights.• Coach managers and team members on review outcomes and contribute to training initiatives based on quality results and operational trends.• Partner with departments including Customer Service, Cashiering, Tax and Insurance, Loan Administration, and Investor Services to resolve escalations and improve borrower outcomes.
2026-06-19T20:04:46Z

Customer Service Representative

Beloit, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, handling a steady volume of customer interactions, and ensuring requests are resolved accurately and professionally. The person in this role will serve as a key point of contact for callers while also managing order-related tasks and maintaining a high standard of service. **ON SITE ONLY** Responsibilities:• Respond to incoming calls with professionalism, provide clear information, and address questions or concerns in a timely manner.• Assist customers with order entry activities, ensuring details are entered accurately and processed efficiently.• Deliver courteous support across call center interactions while maintaining a positive and service-focused approach.• Handle both inbound and outbound communication as needed to confirm information, follow up on requests, or resolve outstanding issues.• Document customer interactions and updates thoroughly to support accurate recordkeeping and service continuity.• Identify customer needs quickly and guide each interaction toward an effective and satisfactory resolution.• Work closely with team members and internal departments to ensure service requests and order-related matters are completed correctly.
2026-06-03T21:08:45Z

Customer Service Representative

Beloit, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering attentive service and maintaining organized records. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls with empathy and clear communication.• Assist individuals with questions, service requests, and general support needs in a call center environment.• Enter orders and update customer information accurately within internal systems.• Handle both inbound and outbound calls to provide follow-up, resolve concerns, and confirm details as needed.• Document customer interactions thoroughly to support service continuity and accurate recordkeeping.• Coordinate with internal team members to address issues efficiently and ensure timely resolution.• Maintain a consistent focus on service quality, responsiveness, and customer satisfaction.
2026-06-03T20:48:47Z

Collections Specialist

Naperville, IL
remote
Temporary / Contract
22.00 - 24.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support customer account resolution and payment follow-up in Naperville, Illinois. This Long-term Contract position is ideal for someone who combines strong communication skills with sound judgment when handling past-due balances and customer inquiries. The person in this role will work independently, maintain accurate records, and help ensure collection activities align with company standards and applicable regulations. Responsibilities:• Contact customers regarding overdue balances and work toward timely payment arrangements through clear and respectful communication.• Review account status, payment activity, and related documentation to determine appropriate next steps for collection efforts.• Record all customer interactions, commitments, and account updates accurately within designated systems.• Respond to billing and account questions while delivering a high standard of customer service during each interaction.• Apply company guidelines and relevant federal and state requirements when managing collection activities and resolving account issues.• Process payments and support account reconciliation tasks as needed to help maintain accurate financial records.• Coordinate with internal teams to investigate discrepancies, claims, or account concerns that may affect payment resolution.• Use Microsoft Office and collection-related software to track work, prepare correspondence, and manage daily account follow-up.
2026-06-25T19:38:46Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19.00 - 19.00 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-06-03T13:58:41Z

Customer Service Representative

Darlington, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Darlington, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers, delivering attentive service and timely responses while maintaining organized records. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls with patience and a solutions-focused approach.• Assist callers with questions, concerns, and service requests while providing clear and accurate information.• Enter customer orders and related details into the appropriate system with strong attention to accuracy.• Handle a steady flow of call center activity, balancing efficiency with a positive customer experience.• Make outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.• Document customer interactions thoroughly to ensure records are complete and up to date.• Coordinate with internal teams when necessary to address customer needs and support timely issue resolution.
2026-06-03T20:28:42Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19.00 - 19.00 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization. Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when responding to questions from individuals and families seeking help. • Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner. • Record, update, and maintain applicant details accurately within internal systems and databases. • Use basic calculations to verify income information, household size, and other eligibility-related factors. • Coordinate with partner agencies and community resources to help address client needs and improve access to services. • Support outreach activities by participating in local events and connecting with residents who may qualify for assistance. • Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
2026-06-03T14:24:08Z

Customer Service Representative

Fort Atkinson, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping order information accurate. The person in this role will serve as a key point of contact for inquiries, provide timely assistance, and help ensure a positive service experience with every interaction. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls with professionalism, empathy, and clear communication.• Assist callers with questions, concerns, and service requests while providing accurate information and appropriate next steps.• Enter and update order details carefully in the system to maintain complete and accurate records.• Place outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.• Document customer interactions thoroughly to support service continuity and reporting needs.• Handle a steady volume of call center activity while meeting quality and responsiveness expectations.• Work with internal teams to address customer needs, escalate complex issues, and support efficient resolution.
2026-06-03T21:28:40Z

Customer Service Representative

Monroe, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels. Responsibilities:• Respond to incoming customer calls with professionalism, empathy, and clear communication.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.• Enter orders and service information accurately while maintaining strong attention to detail.• Resolve customer questions and routine issues by identifying needs and providing timely support.• Document interactions thoroughly to ensure complete and organized customer records.• Coordinate with internal teams when necessary to address customer concerns and complete requests.• Maintain a high standard of service during periods of increased call volume.• Support operational updates and process-related changes as assigned within daily responsibilities.
2026-06-03T20:24:03Z

Sales Support

Wonder Lake, IL
onsite
Temporary / Contract
19.00 - 24.00 USD / Hourly
We are looking for a customer-focused Sales Support specialist to join a tree nursery operation in Wonder Lake, Illinois. This Long-term Contract position will serve as a key point of contact for customers while helping drive quote preparation, order processing, and day-to-day sales coordination. The role is ideal for someone who enjoys working in a fast-paced office environment, communicates well across teams, and brings energy to both service and sales activities. Responsibilities: • Welcome and assist customers in person, providing a helpful and attentive experience during each interaction. • Prepare pricing information, generate quotes, and enter customer orders accurately to support timely fulfillment. • Partner with sales and account management teams to help maintain customer relationships and support ongoing business needs. • Respond to questions about products, availability, and order status through clear and courteous communication. • Coordinate with internal departments to keep information aligned and ensure smooth handling of customer requests. • Contribute to daily office operations by managing administrative and sales support tasks as needed. • Support both inbound and outbound sales efforts by identifying customer needs and helping move opportunities forward.
2026-06-25T17:23:44Z

Customer Service Representative

Beloit, WI
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring accurate order processing. The person in this role will serve as a dependable point of contact for incoming inquiries while delivering attentive service across phone-based interactions. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls promptly and provide courteous, solution-focused assistance.• Handle a high volume of call center interactions while maintaining a strong focus on accuracy and attention to detail.• Enter customer orders accurately into internal systems and verify information for completeness.• Assist callers with questions, requests, and service-related concerns to ensure a positive experience.• Place outbound calls when needed to follow up on orders, clarify information, or provide updates.• Document customer interactions clearly and maintain organized records of conversations and actions taken.• Resolve routine issues independently and escalate more complex matters to the appropriate team when necessary.
2026-06-03T20:53:49Z

Billing Clerk

Mettawa, IL
remote
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are looking for a Billing Clerk to support membership-related financial and administrative processes for a Long-term Contract position based in Mettawa, Illinois. This role combines accounting support, record maintenance, and customer-facing communication, making it ideal for someone who is organized, responsive, and comfortable handling detailed transactional work. The selected candidate will help ensure cancellations, agreement updates, billing questions, and refund activities are completed accurately and on schedule while contributing to a collaborative team environment. Responsibilities:• Manage membership cancellation transactions in Oracle and keep tracking logs current to ensure timely and accurate processing.• Organize and maintain digital member records in shared file repositories so documentation remains complete and easy to access.• Update membership agreements and related account changes across business systems, including SalesOptima and Oracle.• Review and complete cancellation-related requests with close attention to process requirements and documentation standards.• Respond to member questions regarding cancellation charges, billing matters, and refund status with clarity and courtesy.• Process refund transactions accurately, verifying supporting details before completion.• Support team objectives by collaborating with colleagues and contributing to daily operational activities.• Perform data entry and recordkeeping tasks that support accounting accuracy and consistent member account maintenance.
2026-07-02T17:30:09Z

Payroll Administrator

Wheaton, IL
onsite
Permanent / Full Time
80000.00 - 85000.00 USD / Yearly
The salary range for this position is $80,000-85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Key Responsibilities The Payroll Administrator is responsible for assisting the Payroll Operations Manager with all aspects of payroll for First Trust Portfolios and their domestic and international affiliates. <ul><li>Assist in processing the full payroll cycle for all entities including data input, transmission, auditing, reporting, balancing, and reconciliation.</li><li>Prepare regular reports such as quarterly 401k matching, benefit billing summaries, and overtime</li><li>Manage state-specific tax/insurance reporting and billing.</li><li>Partner with internal Tax and Accounting departments for payroll account and G/L reconciliations, and regular reporting</li><li>Provide information to third-parties including vendors and audit teams</li><li>Answer manager and employee questions, and resolve payroll issues</li><li>Maintain employee payroll files</li></ul>
2026-07-02T17:30:09Z

Payroll Administrator

Wheaton, IL
onsite
Permanent / Full Time
80000.00 - 85000.00 USD / Yearly
The salary range for this position is $80,000-$85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Key Responsibilities The Payroll Administrator is responsible for assisting the Payroll Operations Manager with all aspects of payroll for First Trust Portfolios and their domestic and international affiliates. Key Responsibilities <ul><li>Assist in processing the full payroll cycle for all entities including data input, transmission, auditing, reporting, balancing, and reconciliation.</li><li>Prepare regular reports such as quarterly 401k matching, benefit billing summaries, and overtime</li><li>Manage state-specific tax/insurance reporting and billing.</li><li>Partner with internal Tax and Accounting departments for payroll account and G/L reconciliations, and regular reporting</li><li>Provide information to third-parties including vendors and audit teams</li><li>Answer manager and employee questions, and resolve payroll issues</li><li>Maintain employee payroll files</li></ul>
2026-06-10T01:38:44Z

Collection Manager

Chicago, IL
onsite
Permanent / Full Time
85000.00 - 98000.00 USD / Yearly
We are looking for an experienced Collection Manager to lead mortgage servicing collections operations in the Northwest Suburbs Illinois. This role will guide delinquency management efforts, strengthen borrower outreach strategies, and ensure service delivery meets regulatory, investor, and client expectations. The ideal candidate brings strong leadership skills, a deep understanding of mortgage collections, and a track record of improving team performance, compliance, and operational results. Responsibilities:• Lead day-to-day mortgage collections activities across servicing portfolios, with a focus on reducing delinquency levels and meeting performance targets.• Direct borrower contact strategies, account resolution efforts, and referral workflows to support effective delinquency management and positive customer outcomes.• Maintain adherence to applicable federal and state collection laws, investor requirements, bankruptcy standards, and client obligations throughout department operations.• Prepare the team and supporting documentation for internal reviews, client audits, regulatory examinations, and other compliance assessments.• Oversee call quality programs to promote compliant communication, strong service standards, and a thorough borrower experience.• Evaluate escalated cases and quality findings to uncover coaching needs and implement practical process improvements.• Set departmental goals and monitor daily, weekly, and monthly results while providing guidance, feedback, and development for team members.• Partner with Loss Mitigation, Bankruptcy, Foreclosure, and Customer Service teams to resolve complex borrower issues and support broader servicing initiatives.• Identify opportunities to improve workflows, reporting, dialer usage, automation, and related tools to increase efficiency and strengthen operational controls.
2026-06-19T20:08:44Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-06-05T21:28:47Z

Accounting Manager

Aurora, IL
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
About the CompanyWe are a well-established specialty contractor serving the Midwest, providing mechanical insulation and asbestos abatement services across a wide range of industries, from commercial construction to heavy industrial facilities. As a multi-generational family-owned business with a long history of success, we are committed to maintaining a values-driven culture where employees feel respected, supported, and part of a close-knit team. Through a philosophy of continuous improvement, we strive to enhance our operations and deliver exceptional service to our customers.About the RoleAccounting plays a vital role in our organization’s success. We are seeking an experienced accounting professional to support a variety of accounting functions while helping our operating divisions achieve their financial and operational goals. This position offers the opportunity to grow within a stable, family-owned company that values professional development, meaningful responsibility, and long-term career growth. Responsibilities<ul><li>Assist with oversight of the accounting department and support daily accounting operations</li><li>Manage accounts receivable invoicing and collections activities</li><li>Oversee weekly payroll processing for field employees</li><li>Prepare journal entries and maintain accurate general ledger records</li><li>Perform account reconciliations and financial analysis</li><li>Assist with month-end, quarter-end, and year-end closing activities</li><li>Support job cost analysis and construction-related financial reporting</li><li>Manage fixed asset records and corporate insurance administration</li></ul>
2026-07-02T17:30:09Z

Mortgage Servicing Payoff Manager

Arlington Heights, IL
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
We are looking for an experienced Mortgage Servicing Payoff Manager to lead a critical servicing function in the greater Chicago area. This role oversees payoff operations, collateral release activities, and specialized loan servicing work while maintaining strong regulatory adherence and high service standards. The ideal candidate will bring deep mortgage servicing knowledge, sound operational judgment, and the ability to guide teams through quality, risk, and process improvement initiatives. Responsibilities:• Direct day-to-day payoff administration and related servicing operations, ensuring work is completed accurately, on schedule, and in accordance with internal expectations.• Lead the preparation and delivery of payoff quotes and final documentation, confirming adherence to regulatory deadlines, investor rules, and client service commitments.• Oversee lien release, satisfaction, reconveyance, and collateral document processing, including compliance with state-specific recording requirements and statutory timeframes.• Manage specialized servicing activities such as loan modifications, subordinations, assumptions, recasts, billing support, residency verification reviews, and other non-routine transactions.• Maintain effective controls over payoff funds, suspense accounts, reconciliations, fee accuracy, escrow balances, and borrower instructions to reduce risk and support audit readiness.• Partner with Compliance, Cashiering, Tax and Insurance, Default Management, and Investor Reporting teams to resolve escalations, improve borrower outcomes, and support broader operational goals.• Supervise third-party vendors including recording partners, title providers, and document custodians to monitor service quality, compliance, and turnaround performance.• Use reporting, quality metrics, and workflow analytics to identify trends, strengthen controls, improve productivity, and advance automation and continuous improvement efforts.• Provide leadership for the department through performance management, coaching, employee development, and clearly defined daily, weekly, and monthly objectives.
2026-06-26T18:53:41Z

Mortgage Escrow Manager

Chicago, IL
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for an experienced Mortgage Escrow Manager to lead escrow administration and related mortgage servicing functions in the Northwest suburbs of Chicago, Illinois. This role is responsible for guiding daily tax, insurance, and escrow activities while maintaining strong regulatory compliance and service quality for borrowers, clients, and business partners. The ideal candidate brings leadership experience, operational discipline, and a strong understanding of mortgage servicing processes to improve accuracy, efficiency, and team performance. Responsibilities:• Direct the daily execution of tax, insurance, escrow administration, and associated servicing activities to support departmental goals and consistent operational performance.• Oversee the accurate and timely payment of escrowed obligations such as property taxes, insurance premiums, association dues, and similar items to avoid penalties, coverage interruptions, or customer impact.• Supervise monitoring of non-escrow loans to confirm taxes and insurance remain current, and ensure appropriate follow-up is completed with borrowers and clients when issues arise.• Manage adherence to lender-placed insurance requirements, including proper handling of coverage placement, tracking, and cancellation activities.• Ensure escrow analyses are completed correctly and within required timelines while using technology and automation to strengthen consistency and efficiency.• Maintain compliance with applicable federal and state regulations, investor standards, insurer expectations, and client servicing agreements related to escrow and payment processing.• Oversee vendor relationships for tax services, insurance tracking, and other third-party support functions to confirm service levels and contractual obligations are met.• Lead and develop staff through coaching, performance feedback, accountability measures, and formal evaluations that support growth and high-quality execution.• Establish and monitor controls, reporting, and exception-management practices to improve reconciliation accuracy, support audit readiness, and resolve operational issues effectively.• Partner with Compliance, Accounting, Finance, and Investor Reporting teams to address escalations, analyze performance trends, and implement process improvements that enhance scalability and customer experience.
2026-06-19T19:48:44Z

Accounting Manager

Mcfarland, WI
onsite
Permanent / Full Time
90000.00 - 115000.00 USD / Yearly
Robert Half Madison is looking for an Accounting Manager to lead all finance and accounting operations for a construction company on the east side. This is a hands-on leadership role responsible for both transactional accounting and strategic financial oversight. Preferred experience will include strong construction accounting experience, including a deep understanding of AIA billing. For consideration, please apply with your most up to date resume and call 608-716-5643! Responsibilities<ul><li>Oversee the full finance and accounting function, including accounts payable, accounts receivable, payroll, general ledger, month-end close, and financial reporting.</li><li>Manage and review AIA billing processes, ensuring accurate application billing, lien waiver support, and timely customer invoicing.</li><li>Prepare monthly, quarterly, and annual financial statements, and provide leadership with meaningful analysis on company performance, job profitability, and cash flow.</li><li>Partner with project managers and operational leaders to monitor project costs, budgets, work-in-progress schedules, and contract performance.</li><li>Maintain internal controls, ensure compliance with accounting policies, and support external audits, tax preparation, and regulatory reporting requirements.</li><li>Lead cash management, forecasting, and budgeting efforts while identifying opportunities to improve financial processes and support business growth.</li></ul>
2026-06-09T13:08:43Z

Senior Manager Investor Services

Chicago, IL
onsite
Permanent / Full Time
85000.00 - 98000.00 USD / Yearly
We are looking for an experienced Senior Manager Investor Services to lead client-facing mortgage servicing operations in the northwest suburbs of Chicago Illinois. This role combines strategic account leadership with oversight of servicing performance, helping ensure investor and client expectations are met through responsive support, strong execution, and consistent delivery. The position works closely with senior leaders and cross-functional teams to strengthen client partnerships, guide portfolio transitions, and advance service quality across the organization. Responsibilities:• Build and maintain strong relationships with investors, servicing clients, and external partners, acting as a trusted point of contact for high-level business needs.• Address complex client issues and escalations with urgency, coordinating internal teams to deliver effective and timely resolutions.• Contribute to client retention and growth by identifying service enhancements, supporting expansion opportunities, and sustaining a high standard of client experience.• Collaborate with sales and executive stakeholders on business development efforts, including presentations, prospect evaluations, and due diligence activities.• Establish and refine reporting approaches that highlight operational results, service trends, and client experience metrics for internal and external audiences.• Lead the planning and execution of portfolio onboarding, loan boarding, acquisitions, and servicing transfers while ensuring smooth implementation.• Direct cross-functional coordination during portfolio transitions to reduce risk, maintain service continuity, and support successful delivery.• Promote operational improvements that increase efficiency, strengthen controls, improve scalability, and elevate quality and client satisfaction.• Oversee quality management practices, compliance controls, and service commitments to ensure alignment with contractual, organizational, and regulatory standards.• Manage and develop department staff through goal setting, coaching, performance feedback, and accountability measures that support a collaborative, high-performing team culture.
2026-06-19T20:08:44Z

Logistics Clerk

Madison, WI
onsite
Temporary / Contract
19.50 - 19.50 USD / Hourly
We are looking for a detail-oriented Logistics Clerk to support pharmaceutical fulfillment operations on the west side of Madison, Wisconsin. This Long-term Contract position is ideal for someone who is comfortable in a fast-paced environment, enjoys hands-on warehouse and shipping work, and can manage routine computer tasks with accuracy. The role involves preparing medication orders for shipment, handling incoming inventory, and helping ensure products are packed and processed according to quality standards. Responsibilities:• Process inbound and outbound pharmaceutical shipments with careful attention to accuracy and handling procedures.• Assemble shipping materials and prepare packages for medication orders, including temperature-sensitive items that require refrigerated or ice-packed packaging.• Receive customer or internal fulfillment requests and enter order information into the appropriate system.• Sort, stock, and shelve incoming medication inventory to maintain an organized storage area.• Coordinate daily mailing and delivery preparation to support timely distribution of products.• Perform basic computer work such as data entry, order updates, and tracking information using business software tools.• Remain active throughout the shift while moving between packing, receiving, and inventory support tasks.• Help maintain a clean, efficient, and compliant workspace that supports pharmaceutical distribution activities.
2026-07-02T17:30:09Z

Logistics Clerk

Madison, WI
onsite
Temporary / Contract
19.50 - 19.50 USD / Hourly
We are looking for a dependable Logistics Clerk to support pharmaceutical fulfillment operations on the west side of Madison, Wisconsin. This Long-term Contract position is ideal for someone who is comfortable in a fast-paced environment, enjoys hands-on work, and can maintain accuracy while handling shipping and order-processing tasks. The role involves a combination of product handling, packaging, receiving, and basic computer-based documentation to help ensure medications are prepared and distributed correctly. Responsibilities:• Process inbound and outbound pharmaceutical shipments with close attention to accuracy and handling standards.• Assemble shipping materials and prepare parcels so products are ready for timely distribution.• Pack medications securely, including temperature-sensitive items that require refrigerated or ice-based packaging.• Review and enter order information into company systems to support smooth fulfillment activities.• Receive delivered inventory and place medications in the appropriate storage or shelving locations.• Support daily mailing activities for prescription products while following established procedures.• Use computers for routine record updates, data entry, and order tracking tasks.• Remain active throughout the shift while moving between packing, receiving, and fulfillment areas.
2026-07-02T17:30:09Z