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4 results for Customer Service Manager in Rockford, IL

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization. Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when responding to questions from individuals and families seeking help. • Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner. • Record, update, and maintain applicant details accurately within internal systems and databases. • Use basic calculations to verify income information, household size, and other eligibility-related factors. • Coordinate with partner agencies and community resources to help address client needs and improve access to services. • Support outreach activities by participating in local events and connecting with residents who may qualify for assistance. • Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
2026-06-03T00:00:00Z

Customer Service Representative

Elgin, IL
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a contract-to-hire position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts for example Walmart, Costco, etc. Responsibilities:• Provide exceptional customer support by handling inquiries and resolving issues efficiently.• Manage order entry processes with accuracy and attention to detail.• Communicate effectively with clients and internal teams to ensure smooth operations.• Handle both inbound and outbound calls with professionalism and a customer-focused approach.• Maintain a positive and resourceful attitude while juggling multiple tasks and priorities.• Act as a reliable point of contact for customers, keeping them informed throughout the process.• Take ownership of responsibilities and demonstrate accountability in all aspects of the role.• Identify and implement solutions proactively, navigating challenges independently when needed.• Collaborate with team members to support the needs of large retail clients effectively.• Stay organized and adaptable in a fast-paced environment.
2026-05-20T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-06-03T00:00:00Z

Sales Manager

Milton, WI
onsite
Permanent / Full Time
110000 - 120000 USD / Yearly
Robert Half is partnering with a growing manufacturing organization to find a Sales Manager who will play a key role in driving new business and expanding customer relationships. This position offers significant visibility and impact, with travel up to 75% to meet with clients, attend industry events, and support business development efforts. The ideal candidate will bring a strong background in manufacturing sales, a strategic mindset, and the ability to lead sales initiatives in a competitive market. For more detail, please call 608-716-5643! Responsibilities<ul><li>Develop and execute sales strategies to drive revenue growth across local and regional markets. </li><li>Manage and grow key customer accounts while building strong, long-term client relationships. </li><li>Partner with internal teams, including production and engineering, to align customer needs with operational capabilities, timelines, and pricing. </li><li>Prepare forecasts, pipeline updates, sales reports, and performance metrics for leadership review. </li><li>Lead sales efforts through prospecting, client meetings, contract negotiations, and closing new business opportunities.</li><li>Mentor and support sales team members, helping drive accountability, performance, and overall team success. </li><li>Represent the organization at trade shows, industry events, and customer meetings to promote services and strengthen market presence. </li><li>Monitor market trends, competitor activity, and customer demand to refine sales approaches and identify growth opportunities. </li></ul>
2026-05-21T00:00:00Z