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1 result for Customer Service Manager in Rockford, IL
- DeKalb, IL
- onsite
- Temporary to Hire
- 21.85 - 25.3 USD / Hourly
- We are looking for an experienced Sr. Customer Service Representative to support customer accounts and sales coordination for a semiconductor and electric components manufacturing environment in Illinois. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced setting, communicates confidently with customers and sales partners, and keeps order flow, pricing, and delivery details organized. The person in this role will serve as a key point of contact for account support, shipping coordination, and reporting while helping strengthen long-term customer relationships.<br><br>Responsibilities:<br>• Build and maintain strong working relationships with current customers and external sales representatives while identifying opportunities to expand business within existing accounts.<br>• Respond to customer inquiries by providing accurate pricing, product details, order status updates, production timing, and delivery information.<br>• Work closely with manufacturing teams to confirm production timelines and align outbound shipments with customer expectations.<br>• Coordinate with freight carriers and shipping partners to help ensure orders are delivered accurately and on schedule.<br>• Review, maintain, and update customer pricing documentation to support consistency and accuracy across accounts.<br>• Prepare, organize, and share sales activity reports and related account information with internal stakeholders.<br>• Support the return material authorization process for customer returns by coordinating documentation and communication across involved parties.<br>• Handle incoming customer service interactions professionally and resolve issues efficiently using strong communication and problem-solving skills.
- 2026-07-07T00:00:00Z