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1 result for Customer Service Manager in Rockford, IL
- Fort Atkinson, WI
- onsite
- Permanent / Full Time
- 80000 - 100000 USD / Yearly
- <p>We are looking for a Purchasing and Customer Service Manager to support daily procurement operations and lead a high-quality customer service experience for an organization in the Fort Atkinson, Wisconsin area. This role combines vendor coordination, purchasing oversight, and customer-facing leadership to help keep materials available, orders moving efficiently, and service standards consistently high. The ideal candidate brings sound judgment, strong communication skills, and the ability to improve workflows across purchasing and customer support functions.</p><p><br></p><p>Responsibilities:</p><p>• Direct purchasing activities by evaluating supply needs, placing orders, and maintaining appropriate inventory levels to support business operations.</p><p>• Build and manage vendor relationships, including pricing discussions, order follow-up, and service issue resolution to achieve dependable supply performance.</p><p>• Oversee customer service processes to ensure timely responses, accurate information, and careful handling of inquiries, concerns, and order-related requests.</p><p>• Develop and apply procurement practices that promote cost awareness, policy compliance, and efficient purchasing decisions across departments.</p><p>• Review purchasing data and service trends to identify opportunities for process improvement, stronger supplier performance, and better customer outcomes.</p><p>• Coordinate with internal teams to align material availability, delivery timing, and customer commitments with operational priorities.</p><p>• Monitor order status, resolve discrepancies involving shipments or invoices, and ensure records are updated accurately within company systems.</p><p>• Lead, coach, and support staff involved in purchasing and customer service activities while reinforcing accountability and service excellence.</p>
- 2026-10-22T00:00:00Z