<p>We’re seeking a hands-on IT Administrator to support a fast-paced manufacturing environment. This role is a mix of desk-side/plant-floor support, basic systems administration, and networking/physical infrastructure work (running cable, patch panels, switch work, troubleshooting connectivity). You’ll be the go-to person for keeping users productive and keeping the site’s IT environment stable and secure. This is an on-site role in Rochester, NY and requires US must be eligible to work in the U.S.</p><p> Description of duties: Provide on-site IT support for office and plant-floor users. Troubleshoot and resolve hardware/software/network issues. Handle user onboarding/offboarding, account provisioning, password resets, and access requests (Active Directory). Support and maintain network connectivity across the facility: switches, access points, patching, VLAN basics, connectivity troubleshooting. Perform structured cabling tasks: run/terminate CAT6, label cables, manage patch panels, maintain MDF/IDF closets, document drops. Assist with network and device installs/moves/adds/changes. Support manufacturing/warehouse technology. Support basic security best practices (patching awareness, MFA support, endpoint hygiene, phishing reporting).</p>
We are looking for a dedicated PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis. Based in Rochester, New York, this role focuses on providing advanced customer service and technical support to internal teams and external clients within the property and casualty insurance domain. This position requires excellent problem-solving skills and the ability to manage client concerns effectively while ensuring satisfaction with our services.<br><br>Responsibilities:<br>• Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds.<br>• Resolve client inquiries and concerns by researching issues and delivering timely solutions.<br>• Manage inbound and outbound calls to address client needs and ensure a seamless experience.<br>• Utilize multiple software systems and online resources to assist clients and document communications.<br>• Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments.<br>• Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction.<br>• Diffuse critical client issues and escalate situations to management when necessary.<br>• Develop and implement recommendations for improving workflows and service delivery.<br>• Participate in training sessions and assigned projects to continuously enhance expertise.<br>• Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams.
