We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team on a contract basis in Rochester, New York. In this role, you will provide advanced customer service and technical support related to the Property & Casualty suite of products, workers' compensation, and insurance bonds. This position requires a proactive approach to resolving client issues, maintaining strong relationships with stakeholders, and ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Deliver exceptional customer support to internal teams and external clients regarding Property & Casualty products, workers' compensation, and insurance bonds.<br>• Investigate and resolve technical issues for external users, offering solutions and referring unresolved matters to appropriate personnel as needed.<br>• Maintain comprehensive knowledge of the Paychex Insurance Agency portfolio, systems, and processes to address client inquiries effectively.<br>• Handle inbound and outbound calls to assist clients with Property & Casualty products and workers' compensation payment services.<br>• Accurately document all communications with clients and stakeholders to ensure proper record-keeping.<br>• Develop and recommend process improvements and enhancements to optimize client support and satisfaction.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide informed assistance to clients.<br>• Utilize multiple software applications, carrier websites, and bureau systems to respond to inquiries and resolve issues.<br>• Collaborate with insurance carriers and other stakeholders to maintain positive, precise relationships.<br>• Participate in assigned projects and training sessions to enhance skills and contribute to team success.
We are looking for a skilled Desktop Support Analyst to join our team in Byron, New York. This contract position requires a proactive individual who excels in providing technical support and troubleshooting for hardware, software, and networking systems. The ideal candidate will play a pivotal role in ensuring smooth operations for both office and manufacturing environments while maintaining high standards of customer service.<br><br>Responsibilities:<br>• Configure and troubleshoot networking equipment, including switches, cabling, VLANs, and related setups.<br>• Install and set up hardware and workstations for office spaces and manufacturing facilities.<br>• Deploy Intune-managed devices and install necessary software to meet user needs.<br>• Assist in transitioning software applications from local servers to VMware or Azure platforms.<br>• Provide timely and effective technical support to end users, ensuring minimal disruptions.<br>• Manage and maintain Windows 10/11 systems, ensuring optimal performance and security.<br>• Utilize hardware imaging and deployment tools to streamline device setup and maintenance.<br>• Collaborate with team members on networking and system improvements.<br>• Deliver excellent customer service by addressing and resolving technical issues promptly.<br>• Document processes and solutions to enhance the efficiency of support operations.
