We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York, on a contract basis. In this role, you will provide advanced support and customer service related to property and casualty products, workers' compensation, and bonds. You will utilize your expertise in insurance industry practices and systems to ensure seamless client experiences while resolving complex issues.<br><br>Responsibilities:<br>• Address inquiries related to property and casualty products, workers' compensation, and bonds, ensuring client satisfaction through effective communication.<br>• Investigate and resolve technical issues, escalating unresolved matters to appropriate personnel when necessary.<br>• Maintain detailed records of internal and external communications for accurate reporting and follow-ups.<br>• Collaborate with insurance carriers and external clients to build and sustain positive relationships.<br>• Respond to inbound calls and initiate outbound calls as required by business needs.<br>• Develop process improvements and recommend enhancements to management to optimize efficiency.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide accurate information and support.<br>• Utilize multiple software applications and carrier websites to manage client interactions and inquiries effectively.<br>• Participate in assigned projects and required training to support team and organizational goals.<br>• Diffuse client concerns and notify management of critical situations to ensure optimal solutions are implemented.
<p>We are looking for an experienced Platform Specialist to join our team in Williamsville, New York. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and efficiency of customer transactions while supporting platform operations. This role requires a proactive individual capable of maintaining data integrity, optimizing processes, and delivering meaningful insights to improve business outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Process complex or unique customer transactions with precision, ensuring compliance with established service level agreements (SLAs).</p><p>• Address inquiries related to platform operations, providing timely and accurate resolutions.</p><p>• Perform order entry and transactional functions while verifying the accuracy of requests and data.</p><p>• Maintain the integrity of business data, generating reports and metrics to provide actionable insights.</p><p>• Collaborate with account managers and business owners to identify opportunities for platform optimization and increased usage.</p><p>• Support the adoption of platform solutions and assist team members in leveraging available tools.</p><p>• Analyze data trends to identify areas for improvement and recommend strategic actions.</p><p>• Communicate effectively with internal and external stakeholders to resolve issues and provide exceptional customer service.</p><p>• Deliver general team support, ensuring smooth operations and alignment with business goals. </p>
