We are looking for an experienced Senior Systems Analyst to join our team in Brockport, New York. This role is critical to ensuring the stability, security, and efficiency of our organization's IT systems. As a key member of the IT department, you will oversee server and network operations, provide technical solutions, and contribute to the overall success of the team.<br><br>Responsibilities:<br>• Collaborate with users to identify their needs and translate them into system specifications, considering workflows, access requirements, and security protocols.<br>• Plan, install, configure, and test computer systems, servers, software, and both local and wide area networks.<br>• Establish robust security measures, including access controls, regular system monitoring, and disaster recovery planning to ensure compliance with industry standards and regulations.<br>• Develop and maintain comprehensive documentation for IT systems, including policies, procedures, and user guidelines.<br>• Work with vendors to evaluate and implement software updates, new features, and system improvements.<br>• Monitor budgets by preparing cost estimates and tracking IT-related expenses.<br>• Stay updated on emerging technologies and industry trends through ongoing development activities such as training and networking.<br>• Safeguard organizational data by implementing privacy protocols and cybersecurity best practices.<br>• Provide advanced technical support and serve as an escalation point for other IT team members.<br>• Manage and support the organization’s Office 365 environment, ensuring optimal functionality and user satisfaction.
We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York. In this Contract position, you will provide advanced support and assistance for a range of property and casualty insurance products, ensuring seamless service delivery to both internal staff and external clients. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of client satisfaction.<br><br>Responsibilities:<br>• Address and resolve inquiries related to property and casualty insurance products, including workers' compensation and bonds.<br>• Offer technical support to external users by troubleshooting issues and providing solutions.<br>• Maintain accurate records of communication with clients, ensuring timely and attentive interactions.<br>• Research and resolve product and service-related concerns from internal and external clients.<br>• Collaborate with management to address critical client situations and recommend optimal solutions.<br>• Respond to inbound calls and place outbound calls as needed to assist with client inquiries.<br>• Stay updated on industry developments, regulatory changes, and policy updates to enhance service delivery.<br>• Utilize multiple software applications and carrier websites to manage and resolve client issues effectively.<br>• Build and nurture positive relationships with clients, insurance carriers, and internal stakeholders.<br>• Contribute to process improvements and recommend enhancements to existing procedures.
We are looking for a skilled Financial Business Analyst to join our team on a long-term contract basis in Rochester, New York. In this role, you will apply your expertise to analyze financial data, develop insights, and support business decisions. This position requires a strategic thinker with a strong understanding of financial systems and regulatory compliance.<br><br>Responsibilities:<br>• Conduct detailed analyses of financial statements to identify trends and provide actionable insights.<br>• Evaluate cash flow models to ensure accurate forecasting and financial planning.<br>• Collaborate with business units to assess current processes and recommend improvements.<br>• Develop and document business requirements for financial systems and processes.<br>• Ensure compliance with the Bank Secrecy Act (BSA) and related regulatory standards.<br>• Support decision-making by preparing comprehensive financial reports and presentations.<br>• Partner with stakeholders to align financial strategies with organizational goals.<br>• Assist in the implementation of enhancements to business systems and workflows.<br>• Monitor key financial metrics and provide regular updates to leadership.<br>• Facilitate communication between technical teams and business units to ensure successful project outcomes.
