<p>We are looking for a skilled B2B Collections Specialist to join our team in Loma Linda, California. In this Contract to permanent position, you will play a crucial role in managing and executing collection activities for commercial accounts, ensuring timely payments and resolving any billing discrepancies. This is a great opportunity to contribute to the financial health of the organization while maintaining strong relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned customer accounts to ensure timely resolution of outstanding balances.</p><p>• Investigate and address payment discrepancies and disputes with professionalism and accuracy.</p><p>• Collaborate with internal teams to resolve billing issues and ensure proper invoicing procedures.</p><p>• Maintain detailed records of all collection activities, communications, and payment agreements.</p><p>• Generate and share aging reports and collection updates with management as needed.</p><p>• Escalate accounts for legal action or write-off decisions when necessary.</p><p>• Ensure compliance with organizational policies and industry regulations in all collection activities.</p><p>• Support month-end and year-end closing processes related to accounts receivable.</p><p>• Analyze customer payment patterns to identify trends and recommend improvements.</p><p>• Provide exceptional customer service while handling sensitive financial matters.</p>
We are looking for a detail-oriented Collections Specialist to join our team in Santa Ana, California. This is a long-term contract position that offers the opportunity to work in a fast-paced environment, focusing on accounts receivables and collections within the construction industry. If you have a strong background in commercial collections and are skilled at resolving invoice discrepancies, this role could be an excellent fit for you.<br><br>Responsibilities:<br>• Manage high-volume outbound collection calls to suppliers and customers, ensuring timely payments and addressing outstanding balances.<br>• Review subcontractor payment statements to identify and resolve discrepancies.<br>• Analyze and verify invoices, including combinations of invoices, to maintain accurate records.<br>• Investigate and resolve invoice and payment issues efficiently while maintaining clear and effective communication.<br>• Monitor accounts receivable balances, ensuring accurate tracking and reporting.<br>• Collaborate with internal teams to address payment concerns and maintain smooth processes.<br>• Maintain detailed documentation of collection activities and communications for reference and reporting.<br>• Build and maintain strong relationships with suppliers, customers, and vendors to facilitate effective collections.<br>• Uphold focus and productivity in a fast-paced work environment, ensuring deadlines are met.<br>• Utilize industry expertise to provide insights and solutions tailored to the construction sector.
• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development<br>• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment<br>• Assist the client services team by identifying and developing prospective clients <br>• Develop new business <br>• Regularly nurture relationships with agents and vendors<br>• Oversee and assist with rates and quotes<br>• Oversee and manage the overall billing process<br>• Negotiate rates and services with various service providers at the local level<br>• Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies<br>• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)<br>• Build teams who are driven to speak with customers and providers to provide solutions-oriented customer service<br>• Define, implement and drive logistics initiatives and ensure they are adhered to (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)<br>• Ensure customs brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)<br>• Liaison With Corporate Management<br>• Maintain Fiduciary Trust (Control of Assets & Funds) <br>• Oversee Daily Sales & Operations<br><br>• 10+ years of experience in international freight forwarding and customs brokerage<br>• 5+ years of experience in a management/supervisory role<br>• Excellent interpersonal and communication skills, verbal and written<br>• Cargowise Experience <br>• Leadership Skills<br>• Time management skills<br>• Sales Related Experience<br>• General OSHA and HR Knowledge<br>• Progressive Management Experience (Min. 5 years)<br>• Intermediate Computer Skills (Microsoft Office Suite)<br>• Knowledge of Industry Regulations and Requirements