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2 results for Records Specialist in Riverside, CA
- Tustin, CA
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- Our company is seeking an energetic and detail-oriented High-Volume Collections Specialist comfortable working in a fast-paced call center environment. The ideal candidate will be responsible for managing a high volume of outbound and inbound collection calls to recover outstanding receivables while delivering excellent customer service.<br><br>Key Responsibilities:<br><br>Make a high number of outbound calls daily to customers with past-due accounts.<br>Receive inbound calls and provide solutions to resolve delinquent accounts.<br>Negotiate payment arrangements and settlements within approved guidelines.<br>Update customer account information accurately in the collections system.<br>Follow up on payment commitments and document all interactions.<br>Meet or exceed weekly and monthly collection goals and quotas.<br>Collaborate with team members and other departments as needed.<br>Escalate unresolved accounts according to company policy.<br>Maintain compliance with federal, state, and company collection policies and standards.<br>Provide a positive customer experience, demonstrating empathy and professionalism.<br>Requirements:<br><br>Previous experience in high-volume collections, call center, or related customer service area.<br>Strong communication, negotiation, and interpersonal skills.<br>Ability to multi-task, prioritize, and work efficiently in a high-pressure environment.<br>Proficient with basic computer applications (MS Office Suite, collection/accounting software).<br>Detail-oriented and organized.<br>Comfortable working with call center metrics and performance goals.<br>High school diploma or equivalent required; additional education or training in collections or finance is a plus.
- 2026-06-19T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 22 - 29 USD / Hourly
- <p>Are you a collections professional who excels at balancing customer service with results? Do you enjoy solving problems, building relationships, and helping customers navigate challenging situations? If so, we have an exciting opportunity with a leading residential real estate organization that is experiencing continued growth.</p><p>We are seeking a National Account Resolution Specialist to join a collaborative team focused on delivering positive outcomes for residents while minimizing delinquency and financial risk on a contract basis. This role offers the opportunity to make a direct impact by helping residents resolve account issues, maintain housing stability when possible, and ensure a seamless resolution process.</p><p>What You'll Be Doing</p><ul><li>Partner directly with residents to resolve past-due balances and create workable payment solutions.</li><li>Serve as a trusted point of contact through phone, email, and text communications.</li><li>Manage a portfolio of delinquent accounts while maintaining a high level of professionalism and empathy.</li><li>Negotiate payment arrangements and follow through to successful resolution.</li><li>Collaborate cross-functionally with Accounting, Operations, Legal, and Property Management teams.</li><li>Monitor account activity, payment plans, and collection efforts to drive positive outcomes.</li><li>Coordinate notices, eviction-related documentation, and legal processes when necessary.</li><li>Maintain accurate records and ensure compliance with company policies and applicable regulations.</li><li>Contribute ideas and process improvements that enhance the resident experience and operational efficiency.</li></ul>
- 2026-06-10T00:00:00Z