<p>Robert Half is seeking a Director of Technology Operations for a New Mexico based organization. </p><p><br></p><p>The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day.</p><p><br></p><p>What You’ll Do</p><p><br></p><p>Lead service desk, infrastructure, and production operations to ensure high availability and strong performance</p><p>Drive operational maturity, automation, and disciplined change management</p><p>Oversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)</p><p>Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communication</p><p>Own vendor relationships, SLAs, and performance accountability</p><p>Improve the employee experience through responsive, hospitality‑driven support</p><p>Guide modernization efforts, CI/CD operations, observability, and SRE practices</p><p>Lead and develop managers and high‑performing technical teams</p><p>Other duties as needed </p>