<p>We are seeking an <strong>IT Support Specialist</strong> to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technology Assessment & Planning</strong></p><ul><li>Evaluate organizational needs for hardware, software, systems, and technology projects.</li><li>Monitor current and upcoming technology initiatives, issues, risks, and action items.</li><li>Assist with planning and supporting technology-related projects and upgrades.</li></ul><p><strong>Technical Support & Troubleshooting</strong></p><ul><li>Provide technical support for applications, hardware, and system-related issues.</li><li>Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.</li><li>Support users with computers, mobile devices, phones, inventory systems, and business applications.</li><li>Research technical issues and implement appropriate solutions.</li></ul><p><strong>Systems Administration & Asset Management</strong></p><ul><li>Document, maintain, upgrade, and replace hardware and software as needed.</li><li>Maintain accurate technology asset inventory records.</li><li>Support device lifecycle management, refresh, and deployment activities.</li><li>Assist with system maintenance and operational improvements.</li></ul><p><strong>Procurement & Security</strong></p><ul><li>Recommend and support the procurement of technology equipment and related resources.</li><li>Maintain and support security controls across systems and software platforms.</li><li>Ensure compliance with established IT policies and procedures.</li></ul><p><strong>User Support & Communication</strong></p><ul><li>Advise users on technology solutions that support business needs.</li><li>Create clear and professional communications regarding technology updates, issues, and resolutions.</li><li>Develop user-friendly technical documentation, processes, and instructions.</li><li>Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.</li></ul><p><strong>Issue Management & Escalation</strong></p><ul><li>Escalate critical incidents, outages, and security concerns to appropriate technical teams.</li><li>Track and manage incidents, service requests, and change activities through resolution.</li><li>Collaborate with internal and external teams to address complex technical issues.</li></ul><p><strong>Additional Preferred Experience</strong></p><ul><li>Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.</li><li>Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Senior Business Analyst with a strong technical background</strong> to support enterprise software development and IT modernization initiatives. This role will work closely with business stakeholders, project teams, developers, architects, and data professionals to gather, analyze, and document business and technical requirements while helping drive successful project delivery.</p><p><br></p><p>The ideal candidate will have experience working in <strong>Waterfall, Agile, and Hybrid environments</strong>, supporting complex technology projects, SaaS implementations, and system modernization efforts.</p><p><br></p><p>Candidates should be located within approximately a three-hour driving distance of the office location to support occasional onsite meetings when required. Any associated travel or parking expenses are the responsibility of the candidate.</p>
<p>We are seeking an <strong>Application Support Specialist</strong> to provide front-line support for a modern web-based case management and licensing platform. This individual will serve as the primary point of contact for end users, helping resolve application issues, guiding users through system functionality, and ensuring a positive customer experience.</p><p><br></p><p>This role is ideal for someone with strong customer service skills, application support experience, and the ability to communicate technical information clearly to users of varying technical backgrounds.</p><p><br></p><p><strong><u>*Position is fully onsite in Richmond, VA*</u></strong></p>
We are looking for a Functional Business Analyst to support a government initiative by converting Paid Family Medical Leave regulatory guidance into practical, well-defined business specifications. This Long-term Contract position will serve as a key link between policy stakeholders, operational teams, and technical delivery partners, ensuring complex rules are interpreted accurately and documented in a way that supports implementation. The ideal candidate brings strong analytical writing skills, sound judgment in navigating evolving regulations, and the ability to create structure from complex source material.<br><br>Responsibilities:<br>• Interpret Paid Family Medical Leave regulations and policy direction, then convert that information into organized business and functional requirements for program and technology teams.<br>• Develop clear specification documents that enable an IT vendor to derive features, workflows, and user stories aligned to delivery goals.<br>• Capture operational procedures alongside system needs, including reviewer actions, decision points, and compliance-driven processing rules.<br>• Work closely with legal, policy, and program stakeholders to confirm intent, clarify open questions, and align documentation with regulatory expectations.<br>• Establish and maintain traceability between source regulations, documented requirements, and downstream implementation artifacts.<br>• Lead or support requirement review sessions, walkthroughs, and knowledge-transfer activities with vendor and internal business teams.<br>• Produce detailed business analysis documentation that makes complex regulatory content understandable, actionable, and ready for execution.<br>• Contribute to an evolving program environment by refining requirements as regulations continue to develop and business processes become more defined.
<p>Our client is seeking a <strong>Data Governance Analyst</strong> to support enterprise data management and governance initiatives. This role works closely with business and technology stakeholders to improve data quality, maintain governance standards, and ensure data assets are well-defined, documented, and managed across the organization.</p><p><br></p><p>Responsibilities</p><ul><li>Support data governance and enterprise data management initiatives.</li><li>Collaborate with business and technical teams to define, document, and maintain metadata, data definitions, and business glossaries.</li><li>Perform data analysis, profiling, validation, and reconciliation activities across multiple data sources.</li><li>Identify data quality issues, document findings, and support remediation efforts.</li><li>Maintain governance documentation, meeting records, processes, and related artifacts.</li><li>Assist with data stewardship activities, governance forums, workshops, and change management efforts.</li><li>Promote data literacy, data quality, and standardized data management practices across the organization.</li><li>Develop actionable insights and recommendations through analysis and investigation of data-related issues.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Project Manager</strong> to lead the implementation of a new enterprise software platform across the organization. This role will be responsible for planning, coordinating, and delivering the implementation successfully while ensuring alignment among stakeholders, adherence to project timelines, and achievement of business objectives.</p><p><br></p><p>The Project Manager will serve as the primary liaison between internal teams, software vendors, and external partners throughout the project lifecycle.</p><p><br></p><p><strong>Note:</strong> PMP certification is <strong>not required</strong> for this position.</p>