We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry.<br><br>Responsibilities:<br>• Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction.<br>• Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools.<br>• Offer comprehensive support for hardware, software, and network-related concerns.<br>• Collaborate with IT teams to resolve escalated issues efficiently and effectively.<br>• Maintain accurate documentation of service requests and resolutions within ticketing systems.<br>• Educate and guide end-users on technology adoption and best practices.<br>• Ensure IT support services align with organizational standards and industry best practices.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
We are looking for a skilled Network Engineer to join our team on a long-term contract basis. This position offers a hybrid work environment, with most tasks performed remotely and occasional onsite responsibilities in Richmond, Virginia. The ideal candidate will excel in designing and maintaining network infrastructure, managing security protocols, and fostering vendor relationships.<br><br>Responsibilities:<br>• Design, deploy, and maintain network solutions, with a primary focus on Cisco technologies.<br>• Configure and troubleshoot Palo Alto firewalls to ensure optimal security for the organization.<br>• Manage vendor relationships, ensuring compliance with service agreements and timely delivery of resources.<br>• Oversee telephony systems, including VoIP setups and ongoing maintenance.<br>• Collaborate with cross-functional teams to optimize network reliability and performance.<br>• Document technical changes and provide support for network updates and modifications.<br>• Apply expertise in protocols such as Border Gateway Protocol (BGP) to enhance network functionality.<br>• Utilize backup technologies to ensure data protection across the network.<br>• Perform configuration management tasks to streamline network operations.<br>• Support datacenter operations and hardware management to maintain seamless connectivity.
We are looking for an experienced ERP/CRM Developer to join our team in Richmond, Virginia. In this Contract-to-permanent position, you will play a key role in designing, developing, and maintaining Acumatica solutions and web applications, ensuring seamless integrations and excellent user experiences. If you thrive in an agile environment and enjoy collaborating with cross-functional teams, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Develop and customize Acumatica solutions, including screens, workflows, reports, and business logic, using tools like Generic Inquiry, DACs, and PXGraph.<br>• Design and implement integrations between Acumatica and external systems to optimize business processes.<br>• Create and maintain responsive web applications and user interfaces using modern web technologies such as HTML5, CSS3, JavaScript, and frameworks like React or Angular.<br>• Implement and manage RESTful APIs to enable smooth communication between Acumatica and web platforms.<br>• Collaborate with database teams to ensure data integrity, security, and performance within Acumatica.<br>• Work closely with business analysts and functional leaders to gather requirements and deliver technical solutions in an agile environment.<br>• Provide accurate task estimates, manage deadlines effectively, and participate in code reviews to share knowledge and best practices.<br>• Establish and document standard change management processes for technical solutions.<br>• Offer ongoing support and troubleshooting for Acumatica systems and web applications, including upgrades and patches.<br>• Document configurations, solutions, and processes for future reference and team knowledge sharing.
We are looking for an experienced Data & Analytics Consultant to join our team on a long-term contract basis in Glen Allen, Virginia. In this senior-level role, you will collaborate closely with business leaders to provide strategic insights, develop advanced analytics solutions, and guide decision-making processes. This is an opportunity to leverage your expertise in data analytics across descriptive, diagnostic, predictive, and prescriptive approaches to drive impactful business outcomes.<br><br>Responsibilities:<br>• Partner with senior business leaders to understand strategic goals and identify analytical methods to demonstrate the value of proposed solutions.<br>• Develop and deliver in-depth statistical analyses to provide actionable insights for leadership teams.<br>• Mentor and provide technical guidance to less experienced analysts, ensuring quality and accuracy in modeling and advanced analytics.<br>• Create and implement management-information solutions, including dashboards, reports, and visualizations using tools like Power BI and Tableau.<br>• Design predictive models and prescriptive analytics to support scenario planning and inform critical business decisions.<br>• Collaborate with technical teams to transition recurring analytical solutions into production environments.<br>• Conduct complex descriptive and diagnostic analyses to address business challenges and present findings effectively.<br>• Lead training initiatives to enhance organizational data and analytical capabilities while mentoring team members.<br>• Ensure compliance with data governance policies when documenting, testing, and maintaining analytical models.
<p>Primary Responsibilities</p><ul><li>Manage incoming support calls in accordance with established service levels and best practices.</li><li>Utilize and contribute to the internal knowledge base (SharePoint) for consistent issue resolution.</li><li>Regularly update training materials and documentation to reflect new knowledge and procedures.</li><li>Review and implement new processes; ensure Service Desk staff are trained accordingly.</li><li>Strive to meet key performance metrics:</li><li>First Call Resolution: 80% or higher</li><li>Average Wait Time: Under 20 seconds</li><li>Average Call Duration: 10 minutes or less</li><li>Collaborate with the Desktop Services team to manage corporate desktops following IS best practices.</li><li>Participate in the research, testing, and deployment of operating system and application patches.</li><li>Support and maintain PC hardware, software, printers, copiers, and projectors.</li><li>Provide support for mobile devices, including iPhones, Android devices, hotspots, and iPads.</li><li>Deliver first-level support for desktop systems and applications.</li><li>Monitor and act on dispatched Service Desk tickets.</li><li>Escalate unresolved issues to the Supervisor per established procedures and timelines.</li><li>Communicate effectively with users, ensuring timely and professional responses.</li><li>Use strong interpersonal skills to extract technical details from non-technical users.</li></ul><p>Additional Responsibilities</p><ul><li>Assist with special projects and initiatives as assigned.</li><li>Provide backup support for other IT functions as needed.</li></ul><p><br></p>
<p>We are looking for a Patient Service Representative to join our team in Glen Allen, Virginia. This Contract-to-Permanent position offers the opportunity to assist patients and healthcare providers in a dynamic and supportive environment. The ideal candidate will bring excellent communication skills and a passion for delivering exceptional service to patients in need.</p><p><br></p><p>Responsibilities:</p><p>• Assist patients with resolving technology-related issues related to scheduling and accessing services.</p><p>• Coordinate appointment scheduling for patients and provide support for healthcare providers in managing their calendars.</p><p>• Answer incoming calls, evaluate patient situations, and direct them appropriately based on urgency and need.</p><p>• Process copayments and handle payments for services using credit card systems, verify insurance coverage.</p><p>• Contact patients to collect outstanding balances and ensure timely resolution of accounts.</p><p>• Serve as the front-line representative, offering support to individuals from diverse demographic and cultural backgrounds.</p><p>• Maintain accurate and up-to-date patient medical records and documentation; ensure confidentiality and compliance with HIPAA regulations.</p><p>• Greet and check-in patients; assist in the completion of patient registration and intake forms.</p>
