We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry.<br><br>Responsibilities:<br>• Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction.<br>• Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools.<br>• Offer comprehensive support for hardware, software, and network-related concerns.<br>• Collaborate with IT teams to resolve escalated issues efficiently and effectively.<br>• Maintain accurate documentation of service requests and resolutions within ticketing systems.<br>• Educate and guide end-users on technology adoption and best practices.<br>• Ensure IT support services align with organizational standards and industry best practices.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
We are looking for a dedicated Customer Service Representative to join a local government team in Richmond, Virginia. In this long-term contract position, you will play a key role in delivering exceptional service to community members, ensuring their needs are met efficiently and effectively. This is an excellent opportunity to contribute to public service in a meaningful way.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests from constituents regarding government services, programs, and policies.<br>• Provide guidance to individuals navigating government processes and procedures to ensure a positive customer experience.<br>• Collaborate with internal departments to gather accurate information and deliver timely responses to inquiries.<br>• Maintain thorough and up-to-date knowledge of local government services, initiatives, and programs.<br>• Handle sensitive information with the utmost confidentiality and professionalism.<br>• Assist with data entry tasks to record and track interactions and ensure accurate recordkeeping.<br>• Direct visitors or callers to appropriate departments or resources as needed.<br>• Address and resolve customer issues with a focus on delivering effective solutions.<br>• Support occasional evening or weekend service needs, as required by the organization.
We are looking for a dedicated and personable Customer Service Representative to support a local government entity in Richmond, Virginia. In this Contract position, you will play a vital role in delivering exceptional service, addressing inquiries, and ensuring smooth interactions between constituents and government services. This opportunity allows you to contribute to a community-focused organization committed to transparency and excellence.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.<br>• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.<br>• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.<br>• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.<br>• Handle sensitive information with a high level of confidentiality and discretion.<br>• Perform accurate data entry tasks to document interactions and maintain records.<br>• Direct guests and visitors to appropriate resources or departments as needed.<br>• Adapt to occasional evening or weekend shifts to meet the demands of the role.<br>• Utilize computer software and systems to manage customer interactions and track service requests.
<p>We are looking for a Patient Service Representative to join our team in Glen Allen, Virginia. This Contract-to-Permanent position offers the opportunity to assist patients and healthcare providers in a dynamic and supportive environment. The ideal candidate will bring excellent communication skills and a passion for delivering exceptional service to patients in need.</p><p><br></p><p>Responsibilities:</p><p>• Assist patients with resolving technology-related issues related to scheduling and accessing services.</p><p>• Coordinate appointment scheduling for patients and provide support for healthcare providers in managing their calendars.</p><p>• Answer incoming calls, evaluate patient situations, and direct them appropriately based on urgency and need.</p><p>• Process copayments and handle payments for services using credit card systems, verify insurance coverage.</p><p>• Contact patients to collect outstanding balances and ensure timely resolution of accounts.</p><p>• Serve as the front-line representative, offering support to individuals from diverse demographic and cultural backgrounds.</p><p>• Maintain accurate and up-to-date patient medical records and documentation; ensure confidentiality and compliance with HIPAA regulations.</p><p>• Greet and check-in patients; assist in the completion of patient registration and intake forms.</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Richmond, Virginia. In this contract position, you will play a pivotal role in managing front desk operations, ensuring smooth communication, and providing exceptional support to both internal and external stakeholders. This opportunity requires strong multitasking skills and a dedication to delivering outstanding customer service.<br><br>Responsibilities:<br>• Greet visitors and clients warmly while managing front desk operations with a high level of organization.<br>• Handle a multi-line phone system, including answering and directing inbound calls efficiently.<br>• Respond to email correspondence promptly and with attention to detail.<br>• Utilize Microsoft Office Suite, including Word, Excel, Outlook, and Teams, to complete administrative tasks.<br>• Maintain and organize office supplies inventory, ensuring timely ordering and restocking as needed.<br>• Support clerical duties such as filing, data entry, and document management.<br>• Coordinate with team members to ensure seamless communication and workflow.<br>• Demonstrate excellent time management to prioritize tasks effectively in a fast-paced environment.<br>• Provide exceptional customer service to address inquiries and resolve concerns.<br>• Assist with scheduling and calendar management as required.
We are looking for a dedicated Loan Servicing Support specialist to join our team in Glen Allen, Virginia. This long-term contract position offers an opportunity to assist customers with their loan servicing needs while contributing to the efficiency and success of the overall operations. The role requires excellent communication skills to ensure a positive experience for internal and external clients.<br><br>Responsibilities:<br>• Handle loan servicing inquiries and provide prompt, accurate resolutions to internal and external customers.<br>• Conduct routine loan administration tasks, including processing, closing, and origination activities.<br>• Ensure all mortgage and loan documentation is complete, accurate, and compliant with regulatory standards.<br>• Collaborate with team members to identify opportunities for process improvements and implement solutions.<br>• Maintain a detailed understanding of loan servicing policies and procedures.<br>• Utilize strong organizational skills to manage multiple tasks and prioritize deadlines effectively.<br>• Communicate professionally and diplomatically with clients to address concerns and deliver exceptional service.<br>• Support the development of team objectives by contributing to ongoing projects and initiatives.<br>• Perform quality checks to ensure the accuracy of loan-related transactions.<br>• Stay updated on industry trends and regulatory changes to maintain high-quality service delivery.
We are looking for an organized and customer-focused Front Desk Receptionist to join our team in Richmond, Virginia. In this role, you will be the first point of contact for visitors while also assisting with accounting tasks such as accounts payable and receivable. This position requires a detail-oriented individual with excellent communication skills and experience in accounting software.<br><br>Responsibilities:<br>• Serve as the first point of contact for visitors, providing a welcoming and detail-oriented environment.<br>• Manage accounts payable and accounts receivable processes to ensure accurate and timely transactions.<br>• Perform data entry tasks to maintain organized and up-to-date financial records.<br>• Process invoices and verify their accuracy before submission.<br>• Utilize QuickBooks to support accounting activities and track financial data.<br>• Coordinate with internal teams to resolve discrepancies in payments or invoices.<br>• Answer phone calls and respond to inquiries with professionalism and efficiency.<br>• Maintain the front desk area, ensuring it remains organized and presentable.<br>• Assist with additional administrative tasks as needed to support the team.
<p>Primary Responsibilities</p><ul><li>Manage incoming support calls in accordance with established service levels and best practices.</li><li>Utilize and contribute to the internal knowledge base (SharePoint) for consistent issue resolution.</li><li>Regularly update training materials and documentation to reflect new knowledge and procedures.</li><li>Review and implement new processes; ensure Service Desk staff are trained accordingly.</li><li>Strive to meet key performance metrics:</li><li>First Call Resolution: 80% or higher</li><li>Average Wait Time: Under 20 seconds</li><li>Average Call Duration: 10 minutes or less</li><li>Collaborate with the Desktop Services team to manage corporate desktops following IS best practices.</li><li>Participate in the research, testing, and deployment of operating system and application patches.</li><li>Support and maintain PC hardware, software, printers, copiers, and projectors.</li><li>Provide support for mobile devices, including iPhones, Android devices, hotspots, and iPads.</li><li>Deliver first-level support for desktop systems and applications.</li><li>Monitor and act on dispatched Service Desk tickets.</li><li>Escalate unresolved issues to the Supervisor per established procedures and timelines.</li><li>Communicate effectively with users, ensuring timely and professional responses.</li><li>Use strong interpersonal skills to extract technical details from non-technical users.</li></ul><p>Additional Responsibilities</p><ul><li>Assist with special projects and initiatives as assigned.</li><li>Provide backup support for other IT functions as needed.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team on a contract basis in Richmond, Virginia. This role is PART TIME, 20 hours a week, and involves managing billing processes and supporting collections efforts to ensure accurate and timely financial transactions. The ideal candidate will be skilled in accounts receivable functions and able to handle a high-volume workload with precision.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage billing operations to ensure timely and accurate invoicing.</p><p>• Conduct collections activities to recover outstanding balances from commercial clients.</p><p>• Reconcile and apply cash payments while maintaining accurate records.</p><p>• Monitor accounts receivable aging reports and address overdue accounts.</p><p>• Collaborate with team members to streamline accounts receivable workflows.</p><p>• Utilize NetSuite and HubSpot CRM systems to support billing and collection functions.</p><p>• Investigate and resolve discrepancies in invoices and payments.</p><p>• Provide regular updates and reports on collections status and accounts receivable metrics.</p><p>• Support the transition and integration of financial systems as needed.</p><p>• Maintain compliance with company policies and procedures in all accounts receivable tasks.</p>
<p>We are looking for an experienced and dynamic Head of Customer Experience to lead a global team focused on delivering exceptional service and engagement. Based in Richmond, Virginia, this role involves managing team leaders and representatives to ensure the highest standards of customer satisfaction. The ideal candidate will possess strong leadership skills and a strategic mindset to drive performance and innovation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a global customer experience team, including three team leaders and approximately 40 representatives.</p><p>• Develop and implement strategies to enhance customer engagement and satisfaction across all channels.</p><p>• Lead the team in achieving key performance metrics and operational goals.</p><p>• Collaborate with stakeholders to identify opportunities for improving customer experience processes.</p><p>• Monitor and evaluate team performance, providing guidance and support to ensure continuous improvement.</p><p>• Build and maintain relationships with major donors to support organizational growth.</p><p>• Drive donor solicitation initiatives, focusing on securing major gifts and contributions.</p><p>• Ensure efficient business operations related to customer experience and donor relations.</p><p>• Analyze data and feedback to inform decision-making and strategic planning.</p><p>• Stay up-to-date with industry trends and best practices to maintain a competitive edge.</p>
We are looking for a compassionate and detail-oriented Patient Care Coordinator to join our team in Richmond, Virginia. In this role, you will be the first point of contact for patients, ensuring a seamless and positive experience throughout their care journey. Your ability to coordinate schedules, manage financial information, and advocate for patients will be critical to the success of our practice.<br><br>Responsibilities:<br>• Greet patients with warmth and professionalism, creating a welcoming environment from the moment they arrive.<br>• Schedule and confirm appointments, adjusting plans as needed to accommodate patient needs and office priorities.<br>• Provide clear explanations to patients about treatments, procedures, and recommendations to promote understanding and trust.<br>• Collaborate with dental professionals to organize treatment plans and ensure follow-up appointments are properly arranged.<br>• Address patient questions or concerns, escalating issues when necessary to maintain satisfaction.<br>• Present detailed financial information to patients, including insurance coverage, out-of-pocket costs, and payment options.<br>• Submit and follow up on insurance claims to ensure timely processing and payments.<br>• Handle payment collections and maintain accurate financial records for all patient accounts.<br>• Keep patient records updated and secure, adhering to all confidentiality regulations and compliance standards.<br>• Act as a patient advocate, building strong relationships through empathy and attentive care.
We are looking for a detail-oriented Accounting Clerk to join our team in Richmond, Virginia. This is a Contract-to-permanent position that requires a proactive individual with strong organizational and communication skills. The role involves handling a variety of accounting tasks, ensuring accuracy and efficiency in financial processes.<br><br>Responsibilities:<br>• Perform general accounting tasks, including managing accounts payable and receivable.<br>• Process daily bank deposits with precision and timeliness.<br>• Handle credit card payment transactions and ensure proper documentation.<br>• Reconcile financial discrepancies to maintain accurate records.<br>• Conduct data entry tasks with a high level of attention to detail.<br>• Communicate with clients or customers to process payment information effectively.<br>• Provide customer support related to financial inquiries and payment issues.<br>• Manage invoice processing and ensure timely payments.<br>• Facilitate payment handling for organizational transactions as required.
<p>We are looking for a SR. Accounting Clerk to join our team in Richmond, Virginia. In this role, you will handle a variety of financial tasks, ensuring accuracy and efficiency while supporting our accounting operations. This position requires a detail-oriented individual with strong organizational skills and the ability to multitask effectively in a service-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Process and review financial transactions, ensuring compliance with organizational standards.</p><p>• Enter and manage Accounts Payable vouchers while closing purchase orders.</p><p>• Scan, upload, and maintain invoices digitally to ensure organized recordkeeping.</p><p>• Post checks and lockbox receipts to customer accounts accurately.</p><p>• Assist in purchasing goods and services as needed.</p><p>• Input credit card information into Business Central with precision.</p><p>• Print, prepare, and mail checks on a weekly basis.</p><p>• Organize vendor invoices both digitally and physically.</p><p>• Review vendor statements to identify and address outstanding balances.</p><p>• Provide administrative support to the Director of Accounting when required.</p>
We are looking for a detail-oriented Staff Accountant to manage financial records and ensure accurate reporting in compliance with established policies and accounting standards. This position offers the opportunity to handle a variety of accounting functions, including general ledger maintenance, accounts payable and receivable, payroll processing, and month-end closings. Based in Richmond, Virginia, this role plays a critical part in supporting the financial operations of the organization.<br><br>Responsibilities:<br>• Maintain and update general ledger accounts by accurately posting entries and performing account reconciliations.<br>• Process accounts payable transactions, including validating invoices and preparing payment batches.<br>• Manage accounts receivable activities, such as auditing transactions, collecting payments, and resolving discrepancies.<br>• Conduct credit reviews and follow up on customer accounts to ensure timely collections and adjustments.<br>• Assist with the preparation and processing of weekly payroll for hourly employees.<br>• Support month-end closing procedures by compiling financial data and preparing reports.<br>• Generate daily financial reports and communicate any discrepancies or irregularities to the Plant Controller.<br>• Organize and maintain accounting and payroll records in accordance with company policies.<br>• Provide administrative support, including file management, document preparation, and correspondence.<br>• Collaborate with corporate teams to fulfill cyclical filings and respond to requests as directed by the Plant Controller.
<p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p>
We are looking for an experienced Mailroom Operations Coordinator to join our team in Richmond, Virginia. This is a Contract-to-Permanent position within the automotive industry, where you will play a critical role in managing mail operations and ensuring compliance with vendor service levels. The ideal candidate will possess strong analytical skills, effective communication abilities, and a commitment to fostering collaboration across teams.<br><br>Responsibilities:<br>• Analyze and evaluate data from third-party vendors to monitor compliance and performance ratings.<br>• Partner with management to establish and maintain benchmarks for departmental objectives.<br>• Oversee the handling of inbound and outbound mail, inter-company packages, and courier deliveries to ensure accuracy, timeliness, and cost effectiveness.<br>• Serve as a liaison between mail operations and extension buildings, facilitating communication and mail delivery.<br>• Track and report mail operations expenditures to align with budget expectations.<br>• Develop and maintain positive relationships with internal and external stakeholders.<br>• Ensure safe and efficient mail practices while adhering to organizational goals.<br>• Assist in the annual budget process and support monthly evaluations of vendor service levels.<br>• Perform other duties as assigned to support mail operations and organizational needs.
