We are looking for a dedicated Product Support Specialist to join our team in Midlothian, Virginia. This Contract-to-permanent position offers an exciting opportunity to support critical business systems in the construction industry. The ideal candidate will bring expertise in IT systems management, reporting tools, and cybersecurity protocols to ensure seamless operations and compliance.<br><br>Responsibilities:<br>• Manage and maintain IT inventory across multiple business locations.<br>• Develop and present proposals for new IT equipment, such as servers, printers, and computers.<br>• Evaluate IT investments to align with organizational needs and strategic objectives.<br>• Monitor and ensure reliability of backup systems and disaster recovery processes.<br>• Conduct regular testing of business continuity plans to minimize risks.<br>• Implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems.<br>• Oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality.<br>• Create and automate business reports using tools like Power BI, streamlining data processes.<br>• Provide technical training and support to employees, bridging gaps in understanding.<br>• Collaborate with stakeholders to translate technical concepts into actionable strategies.
We are looking for a dedicated LMS System Administrator to oversee the technical configuration and user support of our Learning Management System (LMS). This role involves managing the current platform, supporting end-users, and leading the implementation of a new LMS and related systems. Based in Fredericksburg, Virginia, this position is ideal for someone who thrives in a fast-paced, technology-driven environment.<br><br>Responsibilities:<br>• Lead the implementation of a new Learning Management System (LMS) and Student Information System, collaborating with vendors and internal teams to configure, test, and launch the platforms.<br>• Administer, configure, and maintain the existing LMS and future systems in alignment with organizational policies and industry standards.<br>• Provide technical support to departments, ensuring optimal system performance and functionality for organizational initiatives.<br>• Analyze business requirements and deliver tailored technical solutions, including customizations and integrations, while balancing user needs with technical constraints.<br>• Collaborate on technical projects to ensure they align with the organization's technology strategies and goals.<br>• Manage data imports, perform regular data hygiene activities, and ensure data accuracy within the LMS.<br>• Respond promptly to user support tickets, resolving issues related to the LMS and associated systems.<br>• Identify and address recurring user issues by developing solutions and improving system usability.<br>• Create and maintain comprehensive documentation, including standard operating procedures, training materials, and user guides.<br>• Provide backup support for other IT roles and participate in departmental activities such as budget planning and strategic initiatives.
We are looking for a dedicated Desktop Support Analyst to join our team in Prince George, Virginia. This long-term contract position offers an excellent opportunity to contribute to a dynamic manufacturing environment by providing technical solutions and ensuring seamless desktop operations. If you are skilled in troubleshooting and passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical support for desktop hardware, software, and peripheral devices, ensuring optimal functionality.<br>• Administer and troubleshoot Active Directory accounts, including user permissions and group policies.<br>• Perform imaging and deployment of workstations while maintaining compliance with company standards.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and other desktop operating systems.<br>• Collaborate with team members to identify and implement improvements in IT processes and support.<br>• Maintain accurate documentation of technical procedures, configurations, and support activities.<br>• Assist in the setup and installation of new desktop equipment and related hardware.<br>• Respond promptly to user requests and technical issues, delivering solutions in a timely manner.<br>• Ensure adherence to security protocols and company policies during all support activities.<br>• Provide guidance to end-users on best practices for utilizing desktop systems and software.
<p>We are looking for an experienced <strong>Fiber Optics Solutions Engineer</strong> to join our team in Richmond, Virginia. The Fiber Optics Solutions Engineer is responsible for supporting and optimizing fiber optics sales and manufacturing processes. This support includes quoting custom-built products, development and maintenance of accurate documentation, analyzing current processes and implementing improvements process that will improve quality, labor efficiency, and/or workflow. Champion of new product introduction to manufacturing processes, while maintaining our premium quality standards. The Fiber Optics Solutions Engineer will work closely with the QMED team which includes Quality Assurance, Manufacturing, Engineering and Drafting, upper management and the sales teams to support product quoting and manufacturing requirements.</p><p><br></p><p><em><u>KEY RESPONSIBILITIES</u></em></p><ul><li>Support of sale team during the quoting process for in-house manufactured products</li><li>Daily engagement with Quality, Manufacturing and Drafting teams to actively improve process efficiency.</li><li>Daily engagement on the manufacturing floor to provide hands-on support for process improvements.</li><li>Create Time Studies to analyze and improve labor calculations and estimations.</li><li>Documentation of custom solutions such as generating Bill of Material, Assembly Drawings, component sourcing, and assembly techniques.</li><li>Fully maintain all manufacturing systems including maintenance and calibration documentation.</li><li>Support management requirements as needed.</li></ul>
We are looking for a Facilities Coordinator to join our team on a Contract basis in Richmond or Plano, Virginia. This role offers a hybrid work schedule with a minimum of three days onsite per week and requires a high level of organization, attention to detail, and proficiency in Google Suite and Microsoft Excel. The ideal candidate will support various facilities management functions, collaborate with vendors and service providers, and ensure seamless operations within a corporate environment.<br><br>Responsibilities:<br>• Serve as the primary liaison between support services, account teams, and external vendors to ensure efficient communication and coordination.<br>• Utilize computerized maintenance management systems to create, monitor, and manage work orders and reports.<br>• Support process-oriented tasks such as site closures, transaction sales, and final walkthrough scheduling.<br>• Coordinate requests from vendors, landlords, and buyers while tracking utility data and storm event updates.<br>• Provide superior customer service, addressing unique situations with professionalism and creative problem-solving.<br>• Ensure the delivery of committed services, follow up with customers, and maintain client satisfaction.<br>• Assist with building services and operational needs, ensuring minimal disruption to client environments.<br>• Monitor and improve processes, systems, and service delivery for continuous client satisfaction.<br>• Collaborate with facilities staff and service providers to execute tasks effectively.<br>• Handle additional duties and tasks as assigned to support overall operations.
<p>We are looking for a dedicated Receptionist/Administrative Assistant for a client in Richmond, Virginia. This role focuses on delivering exceptional customer service by fostering proactive communication, building strong client relationships, and creating a hospitality-driven workplace atmosphere. As a key part of the experience program, you will be instrumental in ensuring a seamless and engaging experience for both clients and service partners. This is a contract to hire opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Manage various programs, including access badges for contractors, landlord building access cards, lost and found services, luggage storage, and quarterly inspections for art and meeting spaces.</p><p>• Collaborate with the conference services team and administrative staff to organize and support site events.</p><p>• Address and escalate issues related to building services such as janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels.</p><p>• Foster teamwork and cooperation with other service lines to ensure smooth operations.</p><p>• Contribute to projects and initiatives aimed at enhancing employee engagement, boosting productivity, reducing costs, mitigating risks, and creating value for the client.</p><p>• Perform additional responsibilities and tasks as assigned to support overall service delivery.</p>
We are looking for a skilled Training Specialist to join our team in Richmond, Virginia. In this long-term contract position, you will play a key role in developing and delivering engaging training materials to support organizational goals. If you have a passion for creating impactful learning experiences and possess expertise in e-learning tools, we encourage you to apply.<br><br>Responsibilities:<br>• Create and design interactive e-learning modules using tools like Adobe Captivate and Articulate Storyline.<br>• Facilitate virtual training sessions through platforms such as Cisco Webex Meetings.<br>• Develop courseware and instructional materials tailored to organizational needs.<br>• Ensure training programs comply with industry standards and regulatory requirements.<br>• Collaborate with stakeholders to identify training gaps and implement effective solutions.<br>• Document training processes and maintain accurate records for compliance purposes.<br>• Support system implementations by designing and delivering associated training materials.<br>• Provide exceptional customer service and communication throughout the training process.<br>• Monitor and evaluate the effectiveness of training programs, recommending improvements as needed.<br>• Manage multiple training projects simultaneously while adhering to timelines and quality standards.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will provide outstanding support to customers by handling inquiries, managing orders, and resolving issues with efficiency and attention to detail. This is a Contract to permanent position, offering an excellent opportunity to grow within the transport industry.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, addressing inquiries and concerns with a positive attitude.<br>• Process order entries accurately and efficiently while ensuring customer satisfaction.<br>• Collaborate with team members to resolve customer issues and provide solutions.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Deliver exceptional service by staying informed about company products and policies.<br>• Follow up with customers as needed to ensure their issues are fully resolved.<br>• Handle high call volumes with attention to detail, ensuring all customers feel valued and supported.<br>• Assist in identifying trends in customer feedback to improve overall service quality.<br>• Adhere to company guidelines and standards for customer service excellence.
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. This Contract-to-Permanent position is ideal for someone with strong communication skills and the ability to manage a variety of administrative and customer service tasks efficiently. The role involves interacting with employees, handling inquiries, and ensuring compliance in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to employee inquiries via phone, addressing general questions and concerns with professionalism and clarity.</p><p>• Manage 20-30 incoming calls daily, providing accurate information and resolving issues as needed.</p><p>• Process unemployment claims efficiently and ensure all documentation is completed according to company standards.</p><p>• Support company compliance efforts by maintaining accurate records and adhering to established policies.</p><p>• Assist in filing complaints and follow up on resolution processes.</p><p>• Collaborate with team members to provide administrative support across various functions.</p><p>• Ensure data entry and order processing tasks are completed accurately and on time.</p><p>• Maintain a high level of customer service in all interactions, both inbound and outbound.</p><p>• Adapt to training and development opportunities to continuously improve skills and performance.</p>
<p>Job Summary:</p><p><br></p><p>The Sales Finance Director Role partners closely with the Sales teams to develop customer and channel </p><p>strategies and drive profitable customer growth in line with that strategy. The role works closely across </p><p>the Demand organization, and other key finance and non-finance stakeholders, to steer value creation </p><p>across our customer portfolio.</p><p><br></p><p>Key Duties and Responsibilities:</p><p>The Sales Finance Director Role is a catalyst for change by bringing an outside in perspective, financial </p><p>analysis and insights frame issues and drive actions. In particular the role will:</p><p>• Partner with Sales to develop Customer and Channel strategies. Transform these strategies into </p><p>integrated value creation plans. Identify levers and priority initiatives to deliver value creation </p><p>goals.</p><p>• Provide insights into financial performance, proactively identify and analyze business issues and </p><p>opportunities and drive actions to meet financial commitments.</p><p>• Communicate risks and opportunities against delivery of plan and propose corrective actions.</p><p>• Bring perspective by analyzing trends, performance indicators and connect Customer/Channel </p><p>performance with overall business performance.</p><p>• Serve as trusted advisor to the Head of Sales and partner with Sales teams to deliver Channel </p><p>business objectives including, growth, profitability, value creation and share.</p><p>• Lead the Periodic Trade reviews to evaluate risks and opportunities, drive trade-off decisions and </p><p>ensure Channel Trade Strategy supports overall business objectives.</p><p>• Partner with Sales to drive robust Revenue Growth Management (RGM) plans and key activities </p><p>to execute these plans.</p><p>• Proactively analyze and manage Customer P& L with close attention to Gross Margin to deliver </p><p>optimal sales and profit.</p><p>• Partner with Sales Strategy to develop quarterly Customer and Trade forecast highlighting any </p><p>variances to prior forecast and AOP. </p><p>• Ensure strong financial controls are embedded across Sales.</p><p>• Support ad-hoc requests and projects</p><p><br></p><p>Qualifications:</p><p>• Bachelor’s degree in Finance, Accounting or related fields, MBA preferred, but not required</p><p>• 7-10+ years of relevant experience with emphasis on sales finance, financial planning & analysis, </p><p>business partnering and consulting</p><p>• Approachable, strong business acumen, ability to drive accountability and follow through with a</p><p>ROI mindset </p><p>• Demonstrated analytical and insights capabilities</p><p>• The ability to think creatively, perform independently and be driven by curiosity</p><p>• Use of financial systems, Excel, PPT, Word, PowerBI, Circana, Peoplesoft, Blacksmith, High Radius,</p><p>etc. is a plus</p>
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
We are looking for a Senior Project Accountant to join our team in Ruther Glen, Virginia. This role is ideal for an individual with extensive experience in manufacturing and project cost accounting, particularly in custom production environments. The position offers an exciting opportunity to contribute to the financial success of diverse manufacturing projects.<br><br>Responsibilities:<br>• Oversee and manage manufacturing work orders to ensure accurate tracking and reporting.<br>• Monitor and maintain inventory levels, including raw materials, work-in-progress, and finished goods.<br>• Implement and analyze product cost strategies to optimize manufacturing processes.<br>• Lead change management initiatives to improve operational efficiency and financial outcomes.<br>• Provide education and training to manufacturing teams transitioning from construction-focused environments.<br>• Collaborate with project teams to develop and manage budgets for manufacturing projects.<br>• Conduct detailed project cost analysis and reporting to support decision-making.<br>• Ensure compliance with accounting standards and regulations within a global manufacturing framework.<br>• Communicate effectively with stakeholders to address financial and operational challenges.<br>• Support continuous improvement efforts in manufacturing cost accounting systems and processes.
<p>We are looking for a skilled Collections Specialist to join our team in Henrico, Virginia. This Contract-to-permanent position offers an opportunity to work in a fast-paced and detail-oriented services environment, focusing on recovering past due real estate and property tax payments. Ideal candidates will bring expertise in collections processes and call center operations to manage high-volume interactions effectively. This opportunity offers hybrid options! </p><p><br></p><p>Responsibilities:</p><p>• Handle the collection of overdue real estate and property tax payments with professionalism and efficiency.</p><p>• Communicate with clients via phone, email, and other channels to resolve outstanding balances.</p><p>• Manage high-volume call center operations while maintaining exceptional customer service standards.</p><p>• Utilize established credit and collection procedures to negotiate payment plans and settlements.</p><p>• Track and document all interactions and transactions accurately in the system.</p><p>• Collaborate with internal teams to address disputes and ensure timely resolution.</p><p>• Identify and escalate complex cases to appropriate departments for further action.</p><p>• Monitor account statuses and provide regular updates to management.</p><p>• Maintain compliance with legal regulations and company policies during all collection activities.</p>
We are looking for a detail-oriented Account Associate to join our team in Glen Allen, Virginia. In this role, you will leverage your analytical and organizational skills to ensure the delivery of high-quality data solutions in the retail industry. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to dynamic client projects while fostering collaboration across teams.<br><br>Responsibilities:<br>• Assess and enhance data quality to ensure accurate and reliable deliveries for clients.<br>• Safeguard the integrity of client data required to meet project deliverables.<br>• Perform thorough quality checks and statistical analyses of data prior to submission.<br>• Design data collection schedules tailored to client requirements, including selecting optimal collection sites and methodologies.<br>• Approve invoices and verify billing accuracy for completed assignments.<br>• Collaborate with the Field Operations team to implement processes for onboarding new client projects.<br>• Identify and recommend improvements to existing workflows and operational processes.<br>• Handle client-initiated ad hoc data inquiries and assignments with precision.<br>• Promote teamwork between Field Operations and Sales teams to enhance the value of solutions provided to clients.<br>• Complete other responsibilities as needed to support client success.
