<p>We are looking for a detail-oriented Fraud Investigator to support fraud prevention efforts for a leading platform in Richmond, Virginia. This Long-term Contract opportunity focuses on monitoring activity, researching suspicious behavior, and helping protect customers and business operations through timely, accurate review. The position works in a fast-moving environment where sound judgment, strong communication, and careful handling of sensitive information are essential.</p><p><br></p><p>Responsibilities:</p><p>• Monitor transactions and account activity in real time to detect unusual behavior and reduce fraud risk across the platform.</p><p>• Investigate suspicious cases, including potential account compromise and escalated internal issues, and document findings clearly.</p><p>• Manage incoming appeal requests by organizing priorities effectively and responding within established service expectations.</p><p>• Review live and historical data to identify recurring trends, support investigations, and strengthen fraud prevention efforts.</p><p>• Carry out high-volume operational work with consistency while maintaining accuracy and attention to detail.</p><p>• Identify workflow gaps and recommend practical process enhancements that improve efficiency and case resolution.</p><p>• Support compliance-focused operations by following established guidelines and contributing to a secure user experience.</p><p><br></p><p>**Please reach out to the San Francisco office for inquiries about this position**</p>
We are looking for a detail-oriented fraud investigations specialist to support risk management efforts for a long-term contract opportunity in Glen Allen, Virginia. This position focuses on reviewing suspected fraudulent activity, protecting customer accounts and organizational assets, and ensuring cases are documented in line with legal and regulatory expectations. The role suits someone who can work independently, apply sound judgment, and communicate findings clearly while collaborating with internal partners and external authorities when needed.<br><br>Responsibilities:<br>• Conduct reviews of suspected fraud involving customer accounts, vendors, third parties, or internal personnel, and determine appropriate next steps based on findings.<br>• Monitor fraud-related activity and analyze available information to identify unusual patterns, potential losses, and areas requiring further investigation.<br>• Maintain complete and accurate case files, ensuring evidence, notes, and supporting documentation meet legal, regulatory, and internal standards.<br>• Partner with law enforcement and other authorized external parties to gather information, prepare reports, and support investigative proceedings when required.<br>• Recommend and apply fraud prevention and detection approaches that strengthen controls and reduce exposure across the organization.<br>• Support anti-money laundering and broader fraud risk efforts by following established policies, procedures, and investigative practices.<br>• Prepare clear summaries of investigative outcomes, present facts objectively, and explain conclusions to stakeholders within the business.<br>• Contribute to quality-focused case handling by following case management expectations and escalating issues that require additional review or guidance.